Ubi-Woofer

Hey nightwings_1989,

I am sorry to hear of your troubles with preordering Assassin's Creed Valhalla. It's wonderful to hear of your passion for and interest in the series, and I hope that you'll be able to play it soon!

I can see from your support case that we cancelled the authorisation holds we could find on your funds, and advised you regarding the billing details you had entered, in order to try and help you to make a successful order. I can't assist you here on the forums, however, if you've continued to experience issues, I'd really encourage you to update your case with the latest details so we can try to help further.

You are of course welcome to seek legal assistance if you feel you need it, but we can offer no assistance with that process. You'll need to contact your legal representative and have them reach out to Ubisoft formally.

pretorian321, your comment is unhelpful and unkind - please do not reply in kind... Read more

Hey BurakYabgu,

You can read more about the changes to the Ubisoft Club and Uplay PC services here.

Though the "Core Challenges" for Assassin's Creed Odyssey may be unavailable at the moment, they're planned to return in a future update. You can try to earn XP by completing Core Challenges in the transitioned games and our newer titles in the meantime, if you own any.

Hey Thomas_Hajj,

Having compared the CPUs you've mentioned to those needed for the minimum / recommended specs posted in the system requirements, they look to meet those requirements - but if you wanted "high" performance or above, you would likely need a better one.

Hey Anton,

I believe this would be a question best-asked to PlayStation Support directly, as while Assassin's Creed Valhalla supports the next-gen upgrade, we don't control the system's inner workings, nor have insight into them. I don't think the upgrade is to be treated as a DLC - more like an update - but it would be best to check this with them.

If you bought a digital version of the game, I don't believe there would be any issues with upgrading as the upgrade would be delivered by the same PlayStation Store as you made your purchase from, but as you are contemplating purchasing a physical version, contacting PlayStation Support for assistance would definitely be my recommendation.

If you have any further questions, please don't hesitate to get in touch over on our new Assassin's Creed Valhalla forums ... Read more

Thanks for sharing the link to the game on our store, TheWidowMaker40!

p4trick77, it would be best to inquire with your local retailers regarding the availability of the PS5 Ultimate Edition in your region. They can best-advise as to whether they will receive stock, or if there will be availability in the future.

Please post over on the new Assassin's Creed forums here if having any further questions for us.

I am sorry to hear that, skhkwk. Stock availability is updated on our own store as soon as it changes, so it's best to keep an eye on there as well as your local regional retailers. Availability is not something we have control over, so it's always our recommendation to keep an eye on retailers' websites themselves, as they will be updated as soon as any stock becomes available.

I did see that the digital Gold Edition appeared to be available for PlayStation 4 in your region, so this is also an option for you if the physical edition cannot be sourced.

Hey Keras224, from checking your account it appears you ordered the correct version of the game and have since been playing it! I do apologise that we were unable to confirm previously for you, as I can appreciate it would be alarming to have ordered the wrong version!

If you're concerned about an order in the future, it's always best to contact us directly in private so that we can address these concerns with you as soon as possible:

- Support Case
- ... Read more

Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more

Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more

Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more

Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more

Hello everyone,

We are excited to announce that the Open Beta of our new Ubisoft Forums starts today, exclusively featuring sections for Assassin's Creed Valhalla! If needing assistance from Ubisoft Support, our ... Read more

Hey AngryDogs777, welcome to the Ubisoft Forums!

Could you please confirm per my colleague Redbeard's post above whether you receive an error message when the game crashes?

Did you already take the time to run through our basic PC troubleshooting? If not, could you please do so, and let us know the outcome?

Hey everyone,

We've created a dedicated thread for these issues and have stickied this instead of this thread here, with some specific questions to answer and information for players to refer to.

Please reply to that thread with your continued... Read more

UPDATE: If you are missing season pass content, operators, or other purchased content in Rainbow Six: Siege, please refer to this support article about the limits of content sharing.

XB1 players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PS4 players cannot share any content.

If you are sure you are not sharing the content from a different account, please let us know exactly which items or operators you are missing by contacting us via our support website or social media:

- ... Read more

Hey Mute_Ghost_83, I can see that you are currently in communication with the appropriate team via your support case, and you have been advised to contact BattlEye directly for more information.

We're not able to discuss sanctions of this nature further on the forums so I'm going to lock your thread. Please continue to respond to our team in your support case if having any questions or concerns.

Hello JackIsMoist! You can next change your username on October 18th.

Hey RobFM01,

From checking your account I can see no reason why the DLC should not be recognised, however, one thing I do need to make you aware of immediately is that G2A are not one of our approved retailers. This means that any issues with your purchase itself are not ones we can provide support for. I will help as best I can with the technical side of things, but you'd need to contact G2A as your retailer to seek a refund or exchange etc. should that be needed.

That all said, can you please confirm whether you yet tried ... Read more

I'm afraid that we're unable to grant content manually while an investigation of this nature is ongoing, as we cannot be sure of the solution that will be implemented.

Rest assured that the devs are still investigating and we'll update affected players such as yourselves as soon as we know more.

Hello everyone,

We had a dedicated TU11 PTS Player Support section open during the TU11 PTS period where your reports of this issue would have been better-posted. There, we had a ... Read more