Ubi-oof

@TheFunMachine Thank you for the information! I went ahead and got this documented with our report.

For both of those matches you provided, do you recall if there was any lag? Was anyone kicked from the match? If so, was it an entire team or just a couple of people?

@Midz10 Boom! That's just what I needed to hear.

I was able to look at the system files that you provided and I made sure to review the notes from previous agents that have been assisting you. Several things in your system files stood out that could be contributing to this launching problem. To proceed, I would like to complete some additional troubleshooting to see if we can eliminate a few more possibilities and further narrow d...

Hey there @StefanUtreg, I went ahead and merged these threads to keep everything together. Can you try the above steps that I suggested?^ Thank you!

Hey @Midz10, thank you for reaching out! I appreciate you taking the time to complete all of that troubleshooting on your own. For good measure, let's make sure all of the steps in this FAQ article are completed. If you're still unable to launch either game after those are done, please ...

Hi there @VscHunteR, thank you for reaching out for help! I am sorry to hear that you're having some connection issues with Siege and I would like to help. Please start by completing the troubleshooting steps in this FAQ article including port forwarding. Those steps will improve your connection stability and ensure that your network is able to properly communicate with our online services. After they are completed successfully, please reset your system and let me know if you have any other connection issues.

@ForgetaboutIt_ If you can start with those steps as well, that would be perfect. Thank you!

Hey there @Cpt_Buff, thanks for reaching out! I can confirm that this has been reported to our investigation team and they are aware of the issue. They are working on a fix, but we do not have an ETA at this time. As soon as we get an update, we'll announce it through our official channels for everyone.

Hey @Dokka-BAE4EVER, thank you for reaching out about this connection error! I'd be more than happy to look into this issue further and assist you with some troubleshooting. To start off, let's get the steps in this FAQ article completed including port forwarding. Those steps will eliminate most common causes for similar connection issues and...

Hi there @JGLundvall, thank you for reaching out! I'm not able to overturn temporary bans, but I would like to help prevent this from happening again in the future. Please start by completing the troubleshooting steps in this FAQ article, then let me know if this lag/kick happens again. Also, just to clarify, we do not have control over ban...

@HavocReaper31 Let us know either way and we'll be happy to assist you further as needed!

Hiya @TKW199617! The only requirement for the Jack of all Trades achievement is winning a round with every original operator in ranked. If that has been done and the trophy isn't unlocked, you could try ...

Hey @VirjinSurgeon, I am sorry to hear that you've been grappling with this crashing problem! While I am unable to overturn temporary bans, I would like to look into this issue further and see what I can do to help prevent this from happening in the future. Let's knock out some troubleshooting steps first to eliminate as many possibilities as we can. After those have been completed successfully if this crash occurs again I have a few questions to follow up and if I can review diagnostic system files that would be helpful as well. Please start with these steps:

• End ...

Hi there @Mr_ErfuN_! I'm sorry to hear that you're having some crashing problems with Siege, and I would like to look into this further. Let's start by completing some basic troubleshooting to eliminate as many possible causes. If this crash happens again after they are completed successfully, I have a few follow-up questions. Please start with these steps:

• Confirm that your console and game are up-to-date
• ...

@azullFR Sorry if this isn't the best answer but as of this reply, it is still possible for players to encounter that bug until it gets patched. With that said, we do have a fix planned! Please let us know if you continue to have that issue with the trade posts after the fix is implemented.

@MetalDawn71 Awesome, that's what I love to hear! Thank you again ...

Hi there @concretecee, thank you for reaching out for help! I appreciate you taking the time to let us know that this was happening to you, and I would like to look into this further. Just to check, are you trying to take a screenshot with your F12 key? Also, would you say that the game crashes/freezes every time that you take a screenshot? Or is it random?

Hi there @Alec_Fortescue! I'd like to look into this further and see what I can do to help. Since you're on a PC, can you knock out these troubleshooting steps for me and then let me know if your skin is still visible through your armor? After those are completed successfully if this still happens, please ...

@joostbosman Thank you for taking the time to complete all of those troubleshooting steps! That will save us a lot of time and it also eliminates a lot of possibilities. I have a few additional steps that I would like to suggest for good measure and I would also like to review some diagnostic system files. For good measure, please be sure to:

• ...

Hey @downloadtaky, thanks for sending this in! Just to check, has this happened since you took the video clip? For good measure, let's tackle the troubleshooting steps in this FAQ article to make sure the game software is running correctly. After those are completed successfully, please let me know if this happens again and I'll be able to submit a new report for this...

Hiya @Optimus_Ezio, I haven't seen this happen before! I would like to look into this further and see what I can do to help. For good measure, please start by completing the troubleshooting steps in this FAQ article and then let me know if you're able to make this happen again. If this white menu issue appears again, are you able to make it go away at all...