UbiKoality

Hi SaltyBuckets07! I'm extremely sorry to hear that you're having trouble with long loading times in Rainbow Six Siege. Although your internet may be fine, there could still stand to be some improvement between your online services and ours. With that being said, I would strongly advise completing our connectivity guide in full. Doing so will ensure that your connection to the game's services is completely optimized! This should ultimately help to lessen those wait times.

Please do not hesitate to contact ... Read more

Hey DarthAvion! I'm extremely sorry to hear about the freezing you've been having trouble with in Hyper Scape. For starters, please try verifying the game's files in Uplay. Doing so will ensure that everything required for the game is properly installed and replace any missing or corrupted files that may have popped up. These types of files can lead to technical and performance issues, so it's a good process to complete every so often! Then, I'd advise completing the rest of our ... Read more

Hi Wardpipe! The team has requested some more information from you if you don't mind answering!

- Are you doing anything before the game starts, such as being tabbed out?
- Are your audio drivers completely up to date?

Lastly, they would like to see your DxDiag file. Please grab that, upload it in a case at ... Read more

Hi dom_137_duh and Salt_Fist! Would you say that this occurs during every match, or have you only noticed it once or twice? Also, if this is a more frequent issue, please try and grab some video for the team!

Hello Seebot.! Thank you so much for including that video with your post! I apologize for this inconvenience. Can you confirm that this problem mainly happens when you use Twitch skins as Nutshell71 explained?

Hello again, Wardpipe! I'm very sorry to hear that this bug is still interrupting your gameplay. This has just been reported to the team! If more info is required, I'll be sure to let you know.

Hi AbnormalMeric and MXKLLY! I apologize for the inconvenience this error may have caused you both. For reporting purposes, can you please attach a screenshot of this prompt for me? Thank you!

Hey MALINDU99! My apologies for the problems you've been having with the graphics in Hyper Scape. Verifying the game's files in Uplay may help as this ensures everything required for the game is installed properly. It will also replace any missing or corrupted files that could potentially be causing these graphical issues. Then, I'd suggest doing what skeemEra discussed and provide some screenshots! This would be helpful for me and the team.

Hello TSZSquid! I apologize for this inconvenience. Since you're being told you're missing a Vulkan file, it sounds like you're receiving the “Vulkan-1.dll was not found” error. This is already on the list of known issues for Hyper Scape! To resolve this, please ensure that your graphics card is supported at the minimum requirements and that your drivers are completely updated. Thank you!

Hey Futurp_! I'm so glad to hear that you were able to resolve the problem. Happy gaming!

Hello COPYMarshy! My apologies for any inconvenience. If you resolved the error, what exactly is preventing you from playing? I'd be glad to provide further assistance.

Hi dom_137_duh! Please try launching without Synapse to see if that's the sole cause of the crashing. Let me know if you're able to successfully launch and play afterward!

Hey p0rky1985! I'm glad to hear that verifying the files for Hyper Scape resolved the problem. Please don't hesitate to let us know if you need any additional assistance!

Hello T1.Overwatch! I apologize for this inconvenience. Are you able to attach a screenshot of the specific error you're receiving?

Hello RogueAngel442! This error is listed as one of the known issues for Hyper Scape. As the team (and toseino) advised, please ensure that your graphics card drivers are completely updated to the latest version! If that does not help, please let me know.

Hey there, Salt_Fist! I apologize for any inconvenience this may have caused you. I appreciate you taking the time to write this post and bring this to our attention! Are you able to get any videos exhibiting this? I'd be more than happy to send them to the team so they can compare the speeds and see what's going on.

Hey Parzibal42! I'm sorry to hear that you're receiving this error when trying to play Hyper Scape. Are you able to grab a screenshot of it for me so I can look into this with the team?

Hi SparkOfYT and Samuelh200! I am very sorry to hear that both of you are having trouble with this error. As stated here, the development team is aware of this issue and they're actively investigating it. They have advised to che... Read more

Hi SURVlVOR! I apologize for this inconvenience. I'm sure this is annoying to deal with since it greatly impacts your gameplay experience, and I am sorry about that. I'd first suggest verifying the game's files in Uplay. This process ensures that all the files required for Hyper Scape are properly installed. It will also replace any missing or corrupted game files that could potentially be causing these performance issues. Then, it would be worthwhile to complete the other steps in our ... Read more

Hey there, O6KYROK! I apologize for this inconvenience and any negative impact it has had on your gameplay experience. This issue with high CPU usage has been forwarded to the relevant teams for further investigation! In the meantime, please try going through all the steps listed here to see if they help with this issue at all. Thank you!