UbiKoality

Mitziwho, thank you so much for taking the time to capture and upload that video for us! Your help is greatly appreciated. Luddzz, I am deeply sorry to hear that you're also experiencing this issue. Can both of you please provide the following information for me?

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

Thank you!

Hi Pns_mystic! I'm extremely sorry to hear that you've been having trouble with stutters in Hyper Scape. I also apologize if it feels like your thread has been ignored! I can assure you that was not our intention, but I understand your annoyance nonetheless. Can you please check out my most recent reply on ... Read more

Hi eXaml__Reaper! I am seeing the drop has been redeemed and Hyper Scape is in your library. Can you please try restarting the client and possibly running the client as an administrator to see if that helps?

Hey KazumeTheGreat! Please refer to this helpful forum post. It goes over why you may be having trouble locating the banner in Uplay!

Thanks for sharing what fixed the problem for you, Jensown.-!

I apologize to anyone who may still be having trouble with this issue! Please reply with the following information at this time so we can look further into this.

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?
- Have you tried all of ... Read more

Hey BESTILPRO! I'm sorry to hear that you're experiencing crashes in Hyper Scape. Are you receiving any error codes or messages before or after the crashing? Also, do you crash back to your PC desktop or to the game's menu?

Jensown.-, I'm so glad to hear that worked for you!! Happy gaming!

Hello H4ffnung! Do you have any screenshots or videos from when this happened? I'd be glad to get it reported for you!

Hey there, AboAlward_Esq! Thank you so much for including this video to exhibit this bug you encountered. Have you been able to reproduce this or was it a one-time error?

Hey spicysalsaman! Thank you for taking the time to write this post. I'm sorry that you were not able to grab a screenshot of your win to show off to your friends! Have you experienced this situation in other matches, or was this the only time where the end of the match was bugging out a bit ("crown carrier has died," two squads left," etc.)? Also, do you experience crashes when playing on lower settings or just medium/high? This may be due to how your system compares to the requirements for Hyper Scape!

Hey Shadowplay2020! My apologies for this inconvenience. Have you checked out this post yet? It addresses the error that you are receiving. ... Read more

Hello Swegggie! I'm incredibly sorry to hear that you've been having trouble with Hyper Scape freezing. I'd strongly suggest going through all the steps listed here! Th... Read more

Hi Luddzz! Thanks for writing this post to get this reported. Have you tried completing the troubleshooting steps listed here to see if they make any differences with t... Read more

Hey LUBEYSOCKS! Thank you for including a screenshot of this error. I greatly apologize for the inconvenience it may have caused you! Can you please try going through the other steps listed ... Read more

Hey Token037! I'm sorry to hear that you've been receiving this error while playing Hyper Scape. Thank you for including those extra details regarding the error and when you received it. Please complete all the steps listed in ... Read more

Hey everyone. I apologize for this inconvenience! If you're receiving any Vulkan errors still, please refer to this sticky post. Then, if you're still having some trouble, ... Read more

Hey Seathasky and ShadowOnTh3Sun. I do apologize for the inconvenience and frustration that these problems have caused you. If these steps did not help to resolv... Read more

Orange_sniper13, I'd suggest looking over the system requirements for Hyper Scape to see how your system specs compare! You can also upload your MSinfo file in a case to ... Read more

Thank you so much for that video, PerkyPerkz! I greatly appreciate it! Since xRyanB and Seathasky are experiencing the same problem as you, I'd like for you all to try performing a clean boot. This will help check if there are any programs that could be interfering with the game! It'd also be helpful to install the game again during this process. Then, if that doesn't help, please reply with the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?
- Have you tried all of ... Read more