UbiKoality

Hey everyone! Your account stats are likely incorrect due to the maintenance going on with Ubisoft Club. It has been extended until 12 AM EST as stated here. This should go back to normal once the maintenance has ended. My deepest apologies for the inconvenience and confusion that's been caused!

Hello q.uakes! I'm very sorry to hear that this happened as it sounds incredibly frustrating to deal with. If you were disconnected both times before the match actually concluded, it will unfortunately still count as a loss. This is due to the abandonment penalty system put in place in Siege. Any time a player disconnects from a match, even inadvertently, that player will receive a renown/rank penalty. Support is not able to revert these penalties or add ranked points. My deepest apologies for this inconvenience!

If you often have trouble with disconnects and laggy matches, it would be helpful to complete our ... Read more

Hi there, everyone! I'm deeply sorry to hear about this. As BenZipfel is on PS4, can you let me know what platform you are playing on RucisRicus and SkyAndWind? Additionally, what date did you all complete the challenge? Was it after the challenge was re-enabled on August 18th? I apologize if you have been asked these questions previously, but having everything in one thread is super helpful for us and the team. Thanks!

Thanks for that info, wrudolfsen! Since uninstalling and reinstalling did not help, please try rebuilding your PS4's database. This process is similar to a computer disk defragmenter and will not affect your save data -- you can find those steps here. Then, I would advise completing our connec... Read more

Hello there, itsmgf! I'm sorry to hear that you're receiving this error when trying to play Rainbow Six Siege. I'd try unlinking 3rd party accounts from your Ubisoft account! Please start with Twitch, and move on from there. Since you play Siege on your Xbox, you should not need to unlink that account. Try playing Siege to see if you receive this error code once that's done! If that does not help, please open a case at support.ubi.com. Our technical team would be more than happy to assist. Thank you!

Hey there, Br0ck146! I'm terribly sorry to hear that you're having trouble with the voice chat in Rainbow Six Siege. I would first try clearing your Xbox's cache! To do this, please unplug your console from the wall and wait at least two minutes before plugging it back in. Then, I would recommend going through the other suggestions in our Xbox troubleshooting guide to see if they make any improvements with the in-game voice chat! It would also be beneficial to complete some ... Read more

Hi there, duria_n.-! Thank you for taking the time to write this post and bring these issues to our attention. For the first problem, please contribute to this post on R6Fix. Contributing to existing posts is extremely helpful, because with enough contributions the bug report is sent directly to our development team. As for the other issues, please create your own reports on R6Fix so other playe... Read more

Hey POGDISH_. I'm very sorry to hear about the sanction that has been placed on your account. If you haven't done so already, please be sure to submit an official ban appeal to our team at support.ubi.com. From there, they will investigate your case and your account and let you know once a decision has been made. As Ubi-Milky explained, you are more than welcome to contact ... Read more

Hey psycher101! There should be separate sections for keyboard and controller controls. Try going to Options >> Controls >> Customize Controls to see if you're able to see the mapping for keyboard/mouse. You can find visuals on that menu here. If you're still having this issue afterward, please try clearing Uplay's cache. Then, try ... Read more

Hi MyUncleLenny! My apologies for this inconvenience. We are aware of issues where players might not receive the reward for the Victory Challenge. The team is currently working on granting the content to players that have reached out about their reward not being received. This content will be added to your account in the coming days. Your patience is greatly appreciated in the meantime!

Hi HargenFlargen! I'm sorry to hear that you have not received your MUTE Protocol pack. Please grab a screenshot of the challenge showing as completed with your username in the corner and upload it in a case at support.ubi.com. Our team would be glad to look into this for you. Thank you!

Hello Fox_Carlo! I apologize for the inconvenience and confusion that's been caused. If you're still missing Rainbow Six Siege from your library, please contact your regional support team at support.ubi.com for further assistance. They would be glad to help!

Hi there, FrangoAssadoAmg! Upon logging into the account management site, you should see your username and avatar under "Account Information". Next to your username, there should be a little blue box with a white pencil to change your username. If you do not see this option, can you please try completing our web browser troubleshooting steps? Thank you!

Hi Fxdi.! I'm sorry to hear that you're having this problem. I would first advise completing our web browser troubleshooting to see if that improves your ability to use the site properly. Then, if you continue to experience some problems, please contact our support team... Read more

Hello AgentZeroAce! I'm extremely sorry to hear about the connection issues you've been having trouble with in Rainbow Six Siege. I sincerely apologize for the inconvenience and disappointment these problems have caused you! Firstly, I would like to see if this workaround allows you to rejoin your ranked matches. It seems to have helped some of our other players, so please let me know if it works for you as well. Then, it would be incredibly beneficial to complete our ... Read more

Hey there, uiliraven53! I've moved your thread to the Player Support subforums for better visibility from the rest of the team. Moving forward, I apologize for the inconvenience these crashes have caused you! I completely understand how frustrating this must be to deal with, and I'm sorry that you haven't been able to fully enjoy the game. I would first suggest verifying the game's files in Uplay. Doing so will make sure that everything required for Hyper Scape is properly installed. It will also replace any missing or corrupted game files that could be causing these crashes. Afterward, you can try running the game ... Read more

Hello pilotplayzgames! Firstly, please be advised that I've moved your post to the Player Support subforums for better visibility. Secondly, I apologize for the inconvenience this error may have caused you in Hyper Scape. I would advise completing our connectivity guide in full. This will ensure your connection to the game's online services is completely optimized.

If you do not notce any improvements after completing those steps, please contact ... Read more

Hello there, JoseaFernandez! I apologize for the inconvenience this may have caused you in Rainbow Six Siege. Every game utilizes a different online service, so while your connection in other games may be fine there could still be something interrupting your connection to the online services for Siege. This is not to say the issue lies solely with your internet, but I do think there could stand to be some improvement in the connection between our online services and yours. With that being said, I'd advise completing our connectivity troubleshooting guide in full. Doing so will ensure that nothing is blocking your... Read more