UbiKoality

Hi there, aulyly! I'm terribly sorry to hear that you're stuck on this screen. Thank you for including the screenshot and more details about this! Since you've already tried verifying/repairing the game's files, can you please complete the other steps listed ... Read more

Hi Wardpipe! My apologies for this inconvenience. Do you experience any missing audio in-game or just this fan noise? Also, are you able to grab any videos demonstrating this noise?

jibbajab2, I'm very sorry to hear that! I completely understand your frustration with this problem. If you're still having trouble submitting a ticket, please try going through these web browser troubleshooting steps. It would also be helpful if you could provide a screenshot of the error you've been receiving along with a screenshot of your port forwarding configuration!

Hi Mitziwho! I'm deeply sorry to hear about this inconvenience you've encountered in Hyper Scape. Can you please complete our technical troubleshooting steps listed in this... Read more

Hi SweatierKey! Just to confirm, are you seeing exactly what Mr_Calcifer is in the game's settings?

watac__, thank you so much for including that video! This issue has been reported to the development team for further investigation. Your help is greatly appreciated!

Nice shot, by the way!

Hey CatmangamerYT! I apologize for this inconvenience. Can you please try verifying the game's files in Uplay? This will ensure that everything required for the game is properly installed after the latest patch. Then, try going through the other steps listed ... Read more

Hey ArdentKingsman! Thank you for taking the time to write this post and get this reported. I can make a note of this for you, but if you're able to reproduce it again in the future I'd be grateful if you could include a video for me! I'd be glad to include it in my report to the team.

Thank you for providing your case number, KotyaraRulit! It appears that our team just recently replied to your ticket. Please login to support.ubi.com to check our their response! Thank you!

I'm so glad to hear that worked for you, Zero.DV! Happy gaming!

Hi Craazii! My apologies for this inconvenience. I'd suggest uploading your MSinfo file in a ticket to our support team! They will be able to investigate this further to see if ... Read more

If you do not see the Hyper Scape banner in Uplay as markS_99 explained, please refer to this forum post. Thank you! ... Read more

Hi derf1108, and anyone else that may be experiencing this issue! If you're still receiving a Vulkan error when trying to launch Hyper Scape, please refer to this forum post. Then, please ensure that you have gone through all of the troubleshooting steps l... Read more

Hi Zacks1803! As markS_99 stated, you should see a banner in Uplay that allows you to access the Technical Test once you have been granted access. If you do not see that banner, please refer to ... Read more

Hello Worgmania! Thank you for including this helpful video and for expressing your concern about this. However, this is intended and not a bug! There are areas of the map that will cause players to take damage in order to keep them in the main playing zone. Nonetheless, I greatly appreciate you wanting to bring this to our attention!

Hey there, paxarco! I'm deeply sorry to hear that you're having trouble with the connection in Hyper Scape. Although your internet may not be the sole cause of this issue, there could still stand to be some improvement in the connection between our online services and yours. With that being said, please go through all of the steps listed ... Read more

Hey PerkyPerkz! I'm sorry to hear that you've been experiencing lag and stuttering in Hyper Scape. Thank you for listing everything you've tried on your own to remedy this problem! Can you please go through the other steps listed ... Read more

I'm very sorry to hear that, PerkyPerkz! Do you experience this lag at any particular point in the game or just all the time?

Hey everyone! I do apologize for the inconvenience and frustration that this issue has caused you. I completely understand how annoying it must be to want to test the game and not be able to due to ping spikes, lag, stutters, etc. With that being said, please first ensure that your system meets all the minimum requirements for Hyper Scape. Then, try going through ... Read more

Thank you for that information! Do you happen to have the Action! program installed? I ask because this appears to have caused problems for some of our other players. Also, if you're able to grab a video of these stutters I'd be more than happy to report it to the team for you!