UbiKoality

Hi yonderxo! I'm sorry to hear about the permanent sanction on your account. If you have already opened a case at support.ubi.com, please let me know your case number. I would be more than happy to ensure that it has been placed with the correct department for proper investigation. Thank you!

No problem at all, thank you for providing that for me. It appears that your appeal has been denied, unfortunately. To answer the question you recently asked in your ticket, please know that it is against our ... Read more

Originally Posted by Nayutadere
- Ubisoft username - Nayutadere
- What platform you are playing on? - PC
- What is the last exact date and time when this affected you? - 10/04/2020 AKA At time of posting
- What region do you live in? Europe
- Who is your internet service provider? Vodafone
- Are you using wired ethernet or WIFI? Ethernet
- What exactly were you doing in the game when this message popped up? Waiting for a match
- *Does this error appear 100% of the time, or only sometimes? 95% of the time

Thank you so much for answering our questions, Nayutadere! Just to confirm, have you completed our ... Read more

Hey Microwavedspork! I apologize for the inconvenience this caused you. After further review of your account, I am seeing that the charm was added yesterday. Are you still missing it at this time? Sometimes in-game content can take a bit of time before it appears.

Thank you so much for doing that, Squattangent0! Our team will gladly review those screenshots and provide further assistance from there. Thank you for your patience in the meantime!

Hi Hyperz44! My apologies for this inconvenience. Although your friends are appearing offline, are you still able to queue up with them? Also, please try emptying Uplay's cache to see if that makes any differences. Thanks!

Hello TheToxicator! I'm terribly sorry to hear that Siege has been freezing for you lately. My first recommendation would be to verify the game's files in Steam. Since there have been a few updates for Siege lately, I would definitely recommend doing this! It will replace any missing or corrupted files that may have popped up and ensures that everything required for the game is installed properly after the patch. Then, it would be beneficial to run the game ... Read more

Hey Rissanee.VRGN! My apologies for the inconvenience this error code may have caused you. This specific code means that there was a problem with the connection to Ubisoft's online services. That being said, I'd strongly suggest completing our connectivity troubleshooting guide in full -- including port forwarding. Doing so will ensure that the connection between your online services and ours is completely optimized, which will help to get rid of this error code.

However, if the steps in that guide do not help, I would suggest opening a case at ... Read more

Hello ZeroPeanuts! Sorry to hear that this happened. Unfortunately, no matter the reason behind abandoning a match a penalty will still be issued. Support is not able to overturn or revert these penalties, meaning that you would not get your MMR back. My apologies for that inconvenience! In regards to the match, is this something that happens often or was it a one-time occurrence?

Hey there! After further review of your account, I am seeing that you own Steep but that it has not been played. This may be a visual error since I can see that you acquired Steep earlier this year. Nonetheless, you should now see this charm unlocked for you! Please verify the game's files in Uplay if the reward is not showing in-game.

Hello there, PizzaGabe! I'm sorry to hear that the game is crashing for you even after completing some troubleshooting on your own. Since you have already tried verifying the game's files and updating your drivers, please be sure to complete the remaining steps in our technical troubleshooting guide! They're quick to run through and have helped other players experiencing crashing, freezing, and other technical problems in-game.

Secondly,

the first screen you see upon launch (the flashing lights warning) is cropped in so you cannot read the whole warning...

Read more

Hi TickleMyArmpits! I'm terribly sorry to hear that you've been experiencing frame drops like this in Rainbow Six Siege. Your annoyance is absolutely understandable since this has such an effect on your gameplay and experience in-game overall. That being said, I'd be glad to provide some suggestions to help get this improved. For starters, please verify the game's files in Uplay. Doing so will replace any missing or corrupted files that may have popped up and started causing problems, like crashing, FPS drops, etc. I generally recommend completing ... Read more

Hi BaconBoyLive! I'm incredibly sorry to hear that you're being connected to the wrong datacenter in Rainbow Six Siege. I also apologize that our Support team has not been able to provide the desired assistance! If the steps in this support article did not help, then I would highly suggest completing ... Read more

Hello BoondoggleLimp! Thank you for taking the time to write this post and address your concerns in Rainbow Six Siege. I fully understand how frustrating, exhausting, and disappointing it is to encounter players like this in-game. With that being said, I will do my best to answer your questions. Since I am just part of Support, I cannot speak for the development team or Ubisoft as a whole, but I can definitely provide some insight that has been made public to our players.

1. While it may not seem like justice is being served, I can assure you that our teams are working diligently on the back-end to investigate and resolve this matter. The main issue is stated in the ... Read more

Hi there, Paragon Fury. I'm terribly sorry to hear that this happened to you in Rainbow Six Siege! Your frustration and disappointment is completely valid. Were you able to get any video evidence of your connection being interrupted during the match? If so, please do not hesitate to send it to our support team on Facebook, Twitter, or at ... Read more

I greatly apologize for the inconvenience and frustration you've experienced, TheBerserkerr! You can contact our team by logging into support.ubi.com and opening a case. Please be sure to provide as much detail as possible regarding the issue at hand. From there, our technical support team will provide the specialized assistance necessary to get the problems you are facing resolved. If you have trouble creating a ticket, please let me know!

I apologize once again for this inconvenience! I understand how disheartening this can be, but I greatly appreciate your help here! Just to confirm, are you receiving a "CE-34878-0" error when the game crashes?

Hi there! I'm terribly sorry to hear that Rainbow Six Siege has been frequently crashing on your PS4. I would be more than happy to report this to the relevant teams. Please answer the following questions for me!

1. Does the game crash on launch, on the main menu in-game, or during a match? Is this persistent or does the crashing vary every time?
2. Do you ever notice any error messages or codes?
3. How often do you experience these crashes?

Thank you so much.

Hello bolfi123! The answer to your question can be found here. Please let me know if you need any additional assistance!

Thank you so much for grabbing this video as an example, Squattangent0! I apologize for the frustration that this has causd you. Moving forward, I would strongly suggest sharing this on the Feedback subforums for Rainbow Six Siege! The Player Support forums address technical issues (like crashing), performance problems, bugs, etc. The Feedback subforums are the perfect place for a post like this since it's about an in-game feature you would like to have changed to improve your experience! Posting there will allow for better visibility from our team.