UbiKoality

Thanks for that information, HYPER_CL4P-TP! Do you experience long loading times in every match, or was it just this one time? Do you eventually load into the match or does the game kick you back to the main menu?

Hey there, TheSaberToothRT! I'm terribly sorry to hear that this is happening to you in Rainbow Six Siege. I would be more than happy to get this reported for you! Can you please attach a screenshot of the error you've been receiving? This would be incredibly helpful for our team!

Hey there, TM-Linx0010! I'm extremely sorry to hear that Rainbow Six Siege crashed and you received an abandonment penalty as a result of this. I understand how frustrating this can be for players to encounter, especially when you did not mean to leave the match. However, this is all part of the penalty system put in place in the game and Support is not able to revert or overturn these penalties. My apologies for that! Nonetheless, I would still be happy to report the crash that happened. Does the game crash often for you? If so, how often do you experience these crashes?

Additionally, I would suggest sharing any comments regarding the maps in-game on the Feedback subforums for Siege. This will allow for better visibi... Read more

Thank you so much for providing these videos, JayGuards!! For starters, please complete all the steps listed here to see if they resolve this problem. Then, if the steps in that guide do not help, please answer the following questions for me.

1. Does the game only crash during a match or does it crash in other parts of the game as well (main menu, on launch, etc.)?
2. Do you ever notice any error messages or codes?
3. How often does this happen?

Chilakil128, please feel free to answer these questions as well. I would be more than happy to pass your answers along to the relevant teams for further re... Read more

Hello there, Primal_Equinox! I'm very sorry to hear that you've been having this problem with Rainbow Six Siege. I'm sure that having high ping and connecting to the wrong datacenter can be incredibly exhausting, and I do apologize for the inconvenience you've experienced. Moving forward, I would first suggest rebuilding your PS4 database -- you can find those steps here. That process is similar to a computer disk defragmenter and will not affect your save data. I would like to see if that makes any differences! Then, I'd advise completing our ... Read more

Hi azipkey22a! An authentication error normally occurs when a user is signed into the incorrect Ubisoft account than the one the game is activated on. First, make sure you're signed into the Ubisoft account on which the game was activated. If you're still not having any luck, please reach out to our team at support.ubi.com with the following information!

1. Usernames you may have used in the past.
2. Any email addresses you own.
3. An image of your Ownership folder. You can locate this by navigating to the following folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

They would be glad to provide further assistance to help get this error resolved. Thank you!

Hi sadgirlXbadgirl! There is currently some degradation happening with Rainbow Six Siege on Xbox One, which would explain why you're unable to access the game at this time. My apologies for this inconvenience! Please check ... Read more

Hey SirLagzal0t! I'm sorry to hear that you're experiencing this. Can you please confirm which platform you play on?

Hey Fac.MWA! I'm very sorry to hear that Siege crashed and you received an abandonment penalty as a result. Any time that a player leaves a match for whatever reason, they receive a renown/rank penalty and a temporary ban. Support is not able to revert these penalties or restore lost ranked points, unfortunately. However, if these crashes happen often, can you let me know if you receive any error codes or messages?

Hi Lion_Tacos! I'm incredibly sorry to hear that you've been receiving this error in Rainbow Six Siege. I also apologize that the steps in our connectivity guide did not resolve the problem for you! Since you have noticed connection errors in the past, please upload a screenshot of your port forwarding configuration in a case at ... Read more

Hey ArkanSweUtopia! Thanks for taking the time to write this post and get this reported. Firstly, try verifying the game's files in Uplay to see if that helps correct this. Verifying files is generally a good process to complete after patches because it replaces any missing or corrupted game files that may have popped up and started causing problems. Then, I'd suggest running the game ... Read more

Hi there, suqmu! Since you purchased Rainbow Six Siege through Steam, you should have direct entitlement -- meaning that you would not need a key for the game to be activated under your account. Is it Steam or Uplay asking you for the key?

I'm sorry to hear that, MarcellusChow! Have you tried going through this support article? It directly addresses how to resolve problems with the Uplay overlay.

No need to apologize, b1rdw1thgun! We're always more than happy to help.

Hi there, Toast.RG! I'm sorry to hear that you're having trouble with this. Can you please attach a screenshot of the message you're seeing? Thank you!

Hi not_syro! I'm sorry to hear that you're having this problem. Can you please let me know what all specifically you have tried on your own? I'd be more than happy to provide some additional recommendations.

Hi there, NotSoHotNoob! Unfortunately, there's not a way to check who in your previous matches may have been cheating. The only way would be to capture video evidence during the match. My apologies!

Hi rumiG2G! I'm sorry that this has happened to your friend. I would recommend having him open a case himself at support.ubi.com. Support is not able to help recover accounts with anyone other than the account owner, so he will need to reach out to our team on his own. They would be more than happy to provide the necessary assistance to get your friend back in the game!

Hey there, v0idh! I'm very sorry to hear that you're being asked for a key when trying to play Rainbow Six Siege. Since you've already activated the game, try running it as an administrator. Granting programs admin rights can actually resolve a number of technical issues. Then, if that doesn't work, you can try going through the other steps in ... Read more

Hey there, Skaapippai! Just wanting to clarify, do you have all the content that is included with the Deluxe Edition of Rainbow Six Siege or are you still missing your Year 1 operators?