Anno 1800 Dev Tracker

@baraterek That's mixing up two things here. For several games, including Anno 1800, all challenges and rewards were completed/unlocked last year with the switch from Uplay to Ubisoft Connect. This was intended behaviour and the Reddit thread you linked is showing those challenges (even if talking about achievements).

The issue from the beginning of September was a different matter, which unlocked the achievements for some players. That was of course not intended and we're currently investigating if and how we can resolve this.

Hey, @isilenna - thanks for sending that across. I've added it to our report.

Our team has got back to me to say that this issue had been reported quite some time ago, but we'd been unable to reproduce the error, and this makes it rather difficult to solve. However, last time this was reported, an effective workaround was to restart the program and try again. Can you give that a go for me, and see if that lets you progress?

Hey again, folks

Just to let you know, this issue has been fixed, and we're looking to get that fix out to players as soon as possible. Thanks so much for your patience.

Hey, @hundread1800 - thanks for answering those questions for me, and getting that screenshot across. I can see that this issue is currently being investigated already by our team (I didn't immediately spot this yesterday, my apologies), and I've added the information you've given me to that report to help us getting it sorted.

Sorry for the inconvenience while we look to get this resolved. I hope you're enjoying the game otherwise!

Hey, @dezerker - really unfortunate to hear you're having a similar issue.

It sounds like you've followed the steps from the troubleshooting guide we've linked already, so the next step I'd suggest is gathering those system files, and getting in touch with us via a support ticket or via social media, as we can use those files to diagnose the issue. Let me know if you have any trouble generating the files, or getting in touch.

Thanks for getting those two videos across to me, @isilenna - that's most helpful!

As far as I can see, this specific issue with this quest has never been reported. I've gone ahead and reported this to our team now, to investigate further internally, and we'll look to get it resolved as soon as possible. Sorry for the inconvenience.

In the meantime, just in case we need it, would you be willing to share your save file with us? ...

Hey there @halveliter24 , welcome to the forums, and thanks for reaching out about this! Sorry to hear you're not seeing the game in your library, and we'll be happy to help.

We've got a support article detailing the probable reasons for this, which you'll find here. As it explains, it's best to make sure you are signing into the correct account, and also try deleting Ubisoft Co...

Fair enough, @nicholas_steel - I'll pass that on to our team. Thanks for the feedback!

In the meantime, I know it's a bit more cumbersome, but using win+shift+s to open the snipping tool and using that, since it defaults to putting the snip on your clipboard - that could be a useful workaround.

Hey everyone, thanks for your posts about this.

We're continuing to investigate the issue of these achievements already being unlocked, and we're looking to get it resolved as soon as possible. My apologies that we've nothing more to report at the moment, and for the inconvenience while we sort it out.

Thanks very much for your report about this, @hundread1800 - that's most helpful!

This is something we've reported, and I've added your report also to help with our investigation. We'll get this looked into as soon as possible - sorry for the inconvenience in the meantime.

Hey there, @lecomte38u

I've merged your topic into an existing one, which includes a response on this topic from Ubi-Thorlof - you'll find it above.

Let us know if you've any further thoughts on this!

Hi @swisshp , thanks for reaching out.

We're only able to give official support in English on these forums, so if you want to translate your posts for us, we'll be happy to help.

We offer official support and community discussion in German on our German forums, here: https://discussions.ubisoft.com/category/645/anno?lang=de

Alternatively, we've got...

Hey everyone

Just to let you know, we're only able to give official support in English on these forums, so if you want to translate your posts for us, we'll be happy to help.

Alternatively, we offer official support and community discussion in German on our German forums, here: https://discussions.ubisoft.com/category/645/anno?lang=de

And official one-on-one support from Ubisoft in German on our help site: ...

Hey everyone, thanks for your reports and insights into this issue.

Our team are aware of the issue now, and are investigating. I'd also passed on the information about Fog of War somehow being involved. We'll be hoping to get it resolved as soon as possible - sorry for the inconvenience in the meantime.

Thanks for reaching out about this, @hundread1800 - I understand these quests did not trigger when building the skyline tower, which is most unfortunate.

When you loaded an old save, the quests triggered as expected, is that correct? And have you now been able to progress and finish the questline?

Do you still have a save file where the quest wouldn't trigger? This would be most useful for investigating the issue, so let me know if you do, and I'll let the team know it's available if needed.

I really appreciate you letting us know about this, and I'l...

Hey @hundread1800 , thanks for pointing this out. I understand that each time you've saved the game with the same filename, four more megabytes have added to the file size. That sounds very cumbersome indeed!

Does this happen regardless of how long it has been since the last save? And, that save of 150MB - what happens if you save that game again, with a new filename? Does it go back down to 4MB?

I'd love to have a screenshot showing your save file names, and their sizes, so I can send that across to our developers to investigate further. Can you upload one t...

Thanks very much for pointing this out, @hundread1800 - that's certainly unusual! I'd expect it to update to the input you've switched to. I've gone ahead and reported this to our team to look into internally.

Let us know if you run into any other issues.

Hey @xanadu124 , thanks for reaching out on the forums about this unusual issue! I'll be happy to help you get this solved.

Just to make sure I understand, when you've gone back to the OId World, your population in your four cities had decreased, and you had to check your warehouse stock, and then the investors, in each of the four islands to make their populations go back up - is that correct?

Can you make sure to run through our troubleshooting guide, and in particular verify the game files? Just to rule that out, since it does fi...

Hey @bddark , thanks for trying the steps Ubi-Karl linked, and for explaining the situation further.

Nothing jumps out at me yet about what the issue might be, but it's great you're managing to zero in on the issue. From here on the forums, we're limited on what we can do. However, our one-on-one support agents are able to use a couple of system files to investigate crashes better than we can here.

Please see ...

Hey, thanks for reaching out to us about this issue, @bendefo , and getting your save files across to us!

At the moment, I'm not quite sure I understand what the issue is. Would you be able to send me across some screenshots pointing out what the problem is? This will help me to understand, and help our teams to investigate the issue. Thanks, and looking forward to your response, and helping you get this sorted ...