Anno 1800 Dev Tracker

Hey @mikec_ri , welcome to the forums! Sorry to hear you are having trouble with artisans and freezing - that sounds most frustrating! I'll be happy to help.

Just to check, do you mean that when you upgrade workers to artisans, your game freezes? When you say you can still move around, do you mean the game's camera? And when you say everything freezes, do you mean the graphics (character models, buildings, effects) have stopped, or can you just not interact with them?

Please take a look at our ...

Thanks for coming back to us and explaining further, @evmorg90 - and thanks everyone else for your insights into this issue, too.

I'd really like to report this to our developers to look into further. Without specific information about when this happens, or even just examples of specific quests, it'd be a difficult issue for us to track down. If possible, can you keep track of which quests you have the issue with, and which steps you eventually ended up taking to make it work?

If at all possible, it'd be great to have some video footage of a quest not working. I...

Thanks for reaching out on the forums about this issue, @derbaddl - I understand that any Pyrphorian Battle Cruiser equipped with one of those four items is immediately being destroyed after a save load - is that correct?

Have you noticed this happening with any other items, or just these four?

Can you make sure to check our troubleshooting guide for me, and follow its verifying the game files step for me? This makes sure the game is fully updated correctly, and has all the files it needs. Thanks.

Once I've heard back from ...

Thanks for getting that save file across to us, @treco_ - we really appreciate it! I've gone ahead and reported this issue with the snaps to our team now, and i've been sure to include the information about Fog of War too. We'll get it looked into as soon as possible.

Sorry for the inconvenience in the meantime.

What, do blimps not drift like that in real life?

I'm kidding - thanks very much for these videos, @Misiek_1991 - I've gone ahead and reported this to our team to investigate further.

Hey @xx-psychol-xx , welcome to the forums!

We're not able to give official support for mods here at ubisoft, but hopefully someone from the community will be able to advise you. There may also be other forums run by those website who host modifications that might be a better place to ask for help - you may wish to check those websites you got the mods from

I'...

Thanks for reaching out, @teppanc - thanks for being so descriptive about what happens when the game crashes - that's really helpful!

Can you make sure to follow the steps Ubi-Karl has outlined, too. They're in our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

In this case, we'll be able to troubleshoot further with the help of some ...

Thanks so much for your insights into this one, @Wuschel523 and @Isabel_Ringing - we really appreciate it! ...

Thanks for pointing that out, @efritoo - we really appreciate it! This quirk of how the medal rarity works is something we're aware of, and are currently looking into. We're hoping to have it resolved as soon as possible!

Let me know if you run into any other issues.

Hi there @mcmanu1904 - I really appreciate you posting here

We're only able to give official support in English on these forums, so if you'd like to translate your message for us, we'll be happy to help.

Alternatively, our German forums are over here: ...

Hey @antifreak2011 , thanks for reaching out.

We're only able to give official support in English on these forums, so if you'd like to translate your message for us, we'll be happy to help.

Alternatively, our German forums are over here: https://discussions.ubisoft.com/category/661/spieler-support?lang=de

And we offer one-on-one support in German on our help site, too: ...

Thanks very much for getting these additional screenshots and explanations across to us, @humility925 - that was most helpful!

I've gone ahead and reported each of these to our team to investigate further internally. Let me know if you run into any further issues at all.

Thanks for your feedback on the tourist happiness tab's design, @hundread1800 - I can certainly see how making it taller would help with visibility, and I've passed your feedback about this along to our team

I hope you've been having a good time in the 1800s otherwise!

Thanks for sending these two issues across, @nicholas_steel - I've gone ahead and reported them both to our team to investigate further

Hey @antoine0010 , welcome to the forums! Thanks for reaching out this change in the controls.

I'm not quite sure I understand. Do you mean that, when holding shift and pressing U to upgrade multiple residents, it actually downgrades instead?

Please make sure to verify your game files, just to make sure the files are all as they should be. You'll find that step in our troubleshooting guide. Can you also double-check in the game settings that you haven't changed any of the keybinds?

It'd be great if you could clarify what is...

Thanks very much for your insights on that, @nicholas_steel - that does indeed make sense!

Hi @flachtyp , thanks for reaching out about this. Sorry to hear you've had trouble demolishing your old harbour, and I'll be happy to help you look into this. Sorry for the delay in getting back to you, too.

Can you tell me what happens if you save and then reload the game? This lets the game load all the assets fresh, so we'll be able to see if it still loads the boxes.

Can you also check our troubleshooting guide for me? In particular, please make sure you are doing the verifying game files and running as admin steps from it. ...

Hey @isilenna , welcome to the forums! Thanks for your post about the Pay No Ransom quest, and I'm sorry to hear you've run into an issue with it.

We'd resolved a few issues with this quest back in 2019, so it's unfortunate to see that something has gone with it for you. Can you check our troubleshooting guide for me? In particular from that guide, please make sure...

Hey, @hundread1800

Yeah, that's certainly confusing - thanks for pointing it out! It'd make more sense for their colours to be the same. I'll go ahead and pass this feedback on to our team to look into internally. Thanks again, and I hope you've been having a good time in 1800 otherwise ...

Hey there, @dikkeduif_ - thanks for your report about this.

When you say your ship goes somewhere not related, do you mean just randomly out into the ocean, or do they go to another, unrelated port? It looks like you've tried to send over a second screenshot there which may have answered my question, but it doesn't seem to have uploaded.

If your ship is stopping in the middle of the ocean randomly, I can confirm this is something we've got fixed for an upcoming update, which we'll be releasing as soon as we can. If something else is happening, please let me know, and I'll be happy to help you get to the bottom of it ...