Anno 1800 Dev Tracker

Hey @todbot1338, thanks for reaching out and bringing this to our attention.

After having a closer look, it appears that similar matter have been reported in the past, where someone wasn't able to unlock the "Age of exploration" recipe due to interrupting the Arctic storyline (by deleting harbor in the Arctic).

Can you advise whether the same thing happened in your instance and also, would you be able to kindly provide us with your save file where this issue exists? In order to locate it, click the following ...

Hey guys, thanks for getting in touch and bringing this to our attention.

I can see that there are a couple of threads about this, therefore so that we could proceed and forward the information over, could someone possibly provide us with a save file in which issue occurs?

For more information on how to locate it, click the following link. Once found, upload it to any external file sharing website and send the link over to us when you will have a chance.

Hey guys, thanks for getting in touch and bringing this to our attention.

I can see that there are a couple of threads about this, therefore so that we could proceed and forward the information over, could someone possibly provide us with a save file in which issue occurs?

For more information on how to locate it, click the following link. Once found, upload it to any external file sharing website and send the link over to us when you will have a chance.

Hey @ShonJannow, thanks for reaching out and welcome to forums!

After having a closer look, I can see that this has been indeed brought up to our attention relatively recently, therefore our team will be reviewing this particular matter further.

At the moment, we do not have any further information, however as soon as we do, details will be posted here, in our o...

Hey guys, thanks for getting in touch and bringing this to our attention.

Taking into account that there is a sufficient workaround, I will still forward the information over to our development team for further review.

Our apologies about the inconvenience this may have caused and if you do run into any other difficulties, do not hesitate and reach out!

Hey guys, thanks for reaching out!

You will need around 1,300 tourists, in order to have Orchards available to be built in New World.

Can I just check whether you happen to have such number already?

Hey @MrDragonfyr, thanks for your response there and sorry to hear about the difficulties you've had when attempting to contact us.

Taking into account that you have already attempted to troubleshoot yet to no avail, we will need to have a closer look, in order to see what may be causing the synchronization to fail, therefore I have created a ticket under your account.

When you have a chance, could you click the following ...

Hey @BDDark, thanks for getting in touch and I am sorry to hear this as I fully appreciate the frustration this may cause after spending a lot of time on the game.

So that we could look into it further, may I double-check the following:

1. Do you recall what happened prior to your game crashing? Was there anything in particular you noticed that may have led to it?
2. As the game crashes, do you happen to receive any error messages at all?

In the meantime, give the following ...

Hey @AORUS2017, I can confirm what's stated above by @Ubi-Thorlof, however there is no harm on putting this out there, so we do appreciate your communication about this and if...

Hey @pewp3wpew, thanks for getting in touch and sorry to hear about the issue you've been dealing with.

Taking into consideration that you have already completed troubleshooting, yet to no avail, we will need to look into the matter further, therefore I have created a ticket under your account.

I would like to ask you to provide us with your ...

Hey @SirHarryPierce, thanks for reaching out and forwarding details over to us - much appreciated!

Before we're able to pass this on, is there any possibility you could also provide us with your save file? I know you have done this on numerous occasions so far, so you will know where it's located. If you could upload it to any external file sharing website and send the link over, that would be great.

Let us know!

Hey @Humility925, thanks for getting in touch and forwarding all of this information over - much appreciated!

Before we're able to pass it on, would I be able to kindly check the following with you:

1. The first issue you've mentioned with the New World Mounted Guns - could you provide more information about this and what exactly you're referring to?
2. For the Weapon Factory - are you stating that in New World there's smoke whilst others are without?
3. I understood what you've stated regarding watchtower, therefore we may need to check wit...

Hey @alterKauz28, appreciate you for providing us with further details regarding this and I am sorry to hear about the frustration this has caused to you so far.

I can see that you have provided us with some screenshots, which will be very useful for reproduction purposes. Additionally, could you possibly also provide us with your save file for this game? For more information on how to locate it on your PC, click the following ...

Hey @FranzDurst, thanks for reaching out!

I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

Hey, this issue should be fixed since yesterday morning, as communicated here on the forums and later on the ...

We have received an update from the Ubisoft Connect team that a fix has been applied that should have solved the problem with the rollback of Game Update 12.

Please be aware there also are general connectivity issues with Ubisoft Connect which might impact you, resulting in an "incompatible savegame" warning mid-game (can usually be resolved by restarting Ubisoft Connect), issues in multiplayer and with the cloud synch feature.
For those, please follow the Ubisoft Support news on Twitter and the ...

Thanks for getting these two images across to us, @humility925 - I can see how the wrong character is shown in them, and I've gone ahead and reported this to the developers to investigate further.

I hope you've been having a good time with the update otherwise!

Hey everyone, thanks for your posts about these issues.

It's great to hear the solution has already been found for the zoom distance. My apologies for the inconvenience of the setting having reset with the update.

In regards to influence calculations, this is something I've highlighted to our dev team. However, I'd like to add further reports to this, to help with our investigation. If you've noticed a discrepancy with your influence when loading a save together with the update, would you be able to get me a screenshot showing your influence without the update active, and then one with the update active? This would really help us to come to a resolution more quickly.

Thanks once again for your reports of all these issues, folks - it's really helping us to get things sorted more quickly.

Thanks for coming back to us, @dusty272727

For the zooming issue, are you able to check the keybinds to make sure they have not changed? Even if they have not, please try manually assigning a different key to zoom out, and see if that allows you to zoom, for testing purposes. Does that different key work?

Please also check the 'Increased Camera Distance' option is active in Gameplay Settings, as this may have reverted with the update.

In regards to your saves, that's very unusual that they are gone. Are the saved games gone entirely from...

@mrdragonfyr Thanks for your post about this, Dragonfyr. Just to make sure I understand, when you use the demolish tool, and then unselect the tool, it'd usually revert to the previously-used selection - but now it isn't - is that correct?

Does this only happen when laying field, or with other items, too?
And is this behaviour something you've noticed only recently, since the update, or has it always happened this way when laying field?
Can you double-check our ...