Hey @nayrb01,
Thank you for your update, sorry to hear that it happens regardless the device.
Can I check that in your sound settings under advanced settings you don't have 'Allow application to take exclusive control of this device' selected?
Many thanks
Hey @spawndierepeat,
Thank you for bringing this to our attention,
The video you mentioned would greatly help us.
You can use any 3rd party video sharing website of your choice and then share the link here which will allow us to view the video.
Many thanks,
That surprises me, but it's a nice surprise! Glad these issues are resolved for you
Hey @nayrb01,
Thank you for your update, sorry to hear that this started 2 weeks ago.
Can I check whether you encounter this if you try an alternative audio device?
Many thanks
Hey there,
Sorry to hear that you are encountering an issue where you cannot now progress after just starting the game.
So we can take a look and investigate, would it be at all possible to share a link to a video using a 3rd party website of your choice?
Many thanks,
Hey @epsylium,
Other save files presenting the issue would always be welcome,
If you are experiencing any differences it would also be great if you could share a video with us?
Many thanks
Hey @tjarosik,
Thank you for your update and kind words!
Thank you for sharing extra detail as to the steps you followed.
Any further trouble just let us know as we are happy to help.
Hey there,
Thank you for your update and sorry to hear that this persists after following those troubleshooting steps.
In this case it would be beneficial for us to take a look at your DxDiag and MsInfo files, we can use these files to investigate further causes for the crashing you encounter
You can submit these in a case which you can open using ...
Hey there,
I can confirm that we have been made aware of this issue and are currently actively investigating.
Many thanks for your patience in the mean time
Hey @sirharrypierce,
Thank you for the video, this is very helpful and clear.
Can I just check, in your experience does this happen every time that you type fast or is it completely random?
Many thanks,
Hey @mrdragonfyr,
You are more than welcome!
Thank you for your patience
Hey guys,
Sorry to hear that you are encountering an issue where you can't view fertility on an Island you settle on until your restart.
Would it be at all possible to share with us a video so we can see exactly what you experience?
Many thanks,
Hey there,
Thank you for bringing this to our attention and for sharing an image.
Can I check that this persists after verifying game files?
Many thanks
Hey @isilenna,
Thank you for your update and for sharing the solution that helped you.
It is great to hear you are now able to progress.
Any further trouble just let us know and we will be happy to help.
Hey guys,
Thank you for your update and sorry to hear you also encounter this.
This is currently under active investigation so thank you for your patience in the mean time.
Hey @hundread1800,
Thank you for reporting this to us and for sharing the screenshot and detail to help us.
I have forwarded this onto the team for investigation.
If there is anything else we can help with just let us know.
Many thanks,
Hey guys,
Sorry to hear you encounter this.
Would it be at all possible to share with us an image or even better a link to a video so we can see exactly what is happening?
Many thanks,
Hey there,
Thank you for bringing this issue to our attention.
Would it be at all possible to share with us an image so we can see exactly where you are referencing?
Many thanks
Hey @derbaddl,
Thank you for all the detail you have provided.
Would it be at all possible to share a video with us using a link from a 3rd party video sharing website so we can take a look?
Many thanks
Hey guys,
Sorry to hear that the Enbesa Expedition has not appeared as you would expect.
So we can see what you see would it be possible to share some images or a link to a video using a third party video sharing website?
Can I also check how many artisans you are at?
Many thanks,
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