Anno 1800

Anno 1800 Dev Tracker




14 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ghost722nd, thanks for reaching out and bringing this to our attention.

I can confirm that details you've provided have now been forwarded to our development team, who will take a closer look at it.

Should we have any further queries regarding this, we will let you know accordingly.

Our apologies about the inconvenience this may cause and if you have any further questions or run into any other difficulties, let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ansgo88, thanks for getting in touch and sorry to hear about the issue you ran into there.

It appears that this particular matter has been brought to our team's attention already and is under further review.

For the time being however, the only workaround would be to either start a new save, or just simply continue with the save you have available, which is one hour older. I do appreciate that this may not be an ideal scenario and our apologies about the inconvenience this may cause.

Should you happen to have any further queries or if you run into a...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thank you very much for sharing your feedback regarding this - much appreciated.

I do understand that being able to still plant it and then have your trees disappearing is not an ideal scenario and accordingly, I will ensure that all of this is forwarded to our team accordingly.

Apologies about any inconvenience this may cause and if you run into any other issues, let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for getting in touch and sorry to hear about the issues you've been dealing with.

First and foremost, in relation to trading with Edvard - this does appear to be mentioned by some of our players, therefore information has been forwarded accordingly, however for reproduction purposes, if you do happen to have a save file where this particular issue is present - could you share it with us? For more information on how you can locate it on your PC, click here.

As far as the mobs not appearing in Bright Sands - would you possibly have a screenshot showing this? Also, same as for the Edvard issue, if you have save file for this, it would be greatly beneficial for us wh...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, thank you for your input regarding both of the issues as well as screenshots sent by @SirHarryPierce - great effort all around.

In relation to not being able to trade some of the campaign characters - I can confirm that information provided has now been forwarded to our development team for further review.

As far as diplomacy with pirates go - if any of you have save file where this particular problem is present (same goes for the initial character trading issue), could you possibly share it with us? This will be greatly beneficial for reprod...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @LeonMichiels!

Much appreciated and I can confirm that this has been forwarded to our development team accordingly.

Should you have any queries or if you run into any other difficulties, let us know and we will be happy to take a look!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @rastercubed and @SirHarryPierce, thanks for getting in touch and bringing this to our attention as well as apologies about the delayed response from our team.
...

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Comment
    Ubi-Thorlof on Support Forums - Thread - Direct
@ubi-thorlof there are 2471 saves, 12.3 GB, there are three close to the event, with a step of the first 25 seconds of the normal speed, and two saves at a maximum speed of 1.50, 3.50 minutes. Which saves will be useful to you. Can I send the entire folder ? No problem. Reliable address)))) The game is saved in 5-minute increments and where to send it (auto-translation)

Heyho! We don't need all of them, of course 😉...

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13 Sep

Comment
    Ubi-Thorlof on Support Forums - Thread - Direct
@bendefo I can confirm that saves are not affected. It is unfortunately a common case and I don't epxect they will solve it for saved games. So back on trees and start again.

It should work on existing saves and our tests also also showed it to be working (except if the quest is active on said savegame). If you still encounter it, could you please send us your savegame for further investigation? Thank you!


12 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, thanks for getting in touch and apologies about the delayed response from our team.

It looks like these issues have been recently addressed and resolved, therefore should anyone continue to experience any difficulties, let us know and we will be happy to look into it further.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Appreciate your swift response @alterKauz28 and we do it all day, every day 👷 😬!

I've attempted to access links to your save files however it seems that the file sharing website is down at the moment as I wasn't able to access the main page either, so I will give it anoth...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Loosey_Fur, thanks for getting in touch and welcome to forums! 🙂

Your save file will be with .a7s extension, so we would only need sending that, if possible.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, can confirm that this issue has been resolved since, therefore should there be anyone who continue to experience this, let us know and we will look into it further.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @SilverLady14, thanks for getting in touch and sorry to hear about the issue you've been dealing with there.

First and foremost, if you haven't already, try verifying your game files and see if it helps. If it doesn't, so that we could look into the matter further, may I be able to request the fol...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, thanks for reaching out and apologies about the delayed response from our team.

We did experience some difficulties on 8th September, however this has been resolved since and everything seems to be working as intended, therefore should problem persist, let us know and we will look into it further.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @T_Plague, thanks for reaching out, welcome to forums and sorry to hear about the issue you ran into.

Should issue continue to persist, first, in order to troubleshoot it, give the following steps a go first (leave out verifying your game files since you've done this already) and see if it helps.
...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Sqtgdog, thanks for reaching out and sorry to hear about this.

It does not look like anything similar would be reported anytime recently, therefore did you try verifying your game files to see if issue persists? Additionally, did you possibly check to see if issue persists if you were to start a new sa...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for getting in touch and apologies about the delayed response from our team.

This particular issue has been resolved and you should no longer experience this, however should problem persist, let us know and we will look into the matter further.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hi everyone and thank you for bringing this to our attention.

@danielstorgaard - really appreciate for video footage, it shows exactly what you're referring to and will be useful to have for reproduction purposes.

...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @MrDragonfyr, thanks for your detailed response and I know exactly what you're referring to.

As it stands, I can confirm that this has been forwarded to our development team for further review.

We very much appreciate your communication there and should you encounter any other issues in the game since latest update, let us know and we will be happy to have a look 🙂...

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