Anno 1800 Dev Tracker

Hello and5566 thank you for getting back to us and thank you for those images.

As you have had come trouble creating a support case, I have went ahead and made one for you. Please try to access your new case by visiting this link > https://www.ubisoft.com/en-us/help/cases

Your case number is 15418278. If you can upload your save file to that case, that would be fab. I believe the limitation is 5mb, so you may or may not need to zip the file. Once you have uploaded it, please let me know back in the forum and I will pass this on to our Anno QA team.

In the meantime, please try the following steps to see if this will fix the hoovering airship issue >

• Verify game files > ...

Thanks for the video spawndierepeat what a bizarre-looking bug, it reminds me of a horse doing a show jump

I will forward this clip to our Anno QA team to take a look at, please stay tuned for any further updates on this from the Ubisoft Support team.

Thank you for the videos friend, we will be able to report this now.

Is it possible you can send this a save file via a file-sharing website or via our Ubisoft SUpport website here > Twitter Support - https://www.ubisoft.com/en-gb/help/contact

Can I also confirm when you say LP, are you referring to life points, as in, the hit points/health of the ship?

Thank you for your post and sorry to see you are disappointed with the Ubisoft achievements remaining unlocked, baraterek.

For anyone visiting this thread now, please see our latest game update blog where we discuss this recent issue here >
https://anno-union.com/union-update-pedestrian-zone-pack-game-update-12-1/: (https://anno-union.com/union-update-pedestrian-zone-pack-game-update-12-1)

Hello DasCapitolin, thank you for the video clips.

Though this issue was reported some time ago, our Anno QA team was never able to reproduce this issue. Without being able to reproduce the issue in the first ourselves, it makes it difficult for us to see what will actually fix it.

I understand it can be disappointing when a glitched quest can affect your campaign enjoyment and has existed for some time.

Now we have more information in the form of save files and video clips, our Anno QA team will be able to take a look at this quest again and reopen the investigation with your help.

Thanks for the update on this @menacingd, I am happy to hear this has resolved itself for you after an update.

I do not believe we have had an ongoing investigation into this specific issue, but should anyone have any video clips showing this fertility display is not shown on new islands, please do let us know in the thread.

For any visual bugs like this, I would always recommend verifying your game files first to see if this can resolve the issue, as this is a known fix for any missing UI or text in our games.
Here are some instructions on how to perform t...

Hello friend, thank you for bringing this issue up for investigation.

In regards to the pirates missing from the Diplomacy tab, we should be able to report this to the team, what I need from you is your save file please for our QA team to investigate. Your save file should be located here >
%userprofile%\Documents\Anno 1800\accounts\

Please send us this save file, via an attachment here > https://www.ubisoft.com/en-gb/help/contact

When you have sent us your Anno save file, please let me know back in the forum.

For the second issue, could you show us a video of you being prevented from buildi...

Thank you for the update friend and letting us know the Skyline Tower quest does not trigger for you yet.

As you are using the updated version of the game, I would recommend switching off any mods you may still have active, till we can resolve this quest line for you.

The Skyline Tower monument should be buildable in four stages >
Foundations (preparation)
Foundations (construction)
Superstructure
Glazing

Could you please tell me the exact name of the last DLC campaign mission you completed in the High Life DLC?

Just to confirm: No further information required, we're investigating the issue right now.

Thank you

@jbboding
Read anno-union release notes - it had to e done like this because of game engine limitation. Now there is no way to plant trees near roads/buildings. Maybe in the future we'll get more tree ornaments.

Yes, what baraterek said.

Here's the full quote from our ...

@deltapikatubr

All good! Thanks for the kind words, we appreciate it!

@dascapitolin

Hey there.

Requesting a video is standard practice for any game bug reported to us, this is not just limited to Anno 1800. If a video is not provided with an initial bug report it will almost certainly be requested at some point by the team investigating the issue so this is usually requested early on and in general with any bug report we like to provide as much information as possible to the team on as many fronts as possible. In this instance you've described a very specific mission bug so we would require if possible a video demonstrating th...

Hey there folks.

If possible could you provide us with a video demonstrating this we could take a look at?

@flachtyp

I'm sorry to hear that. If possible could you provide us with a video demonstrating this issue we could take a look at, please?

@asterix201252

Thanks. We'll get back to you on that case shortly.

@segelflugpilot Hey there! Sorry for the issues with locating the ring for this quest. To confirm, did you have access to the ring before or were unable to find the ring to put into the museum? If you are still searching for the ring, you may come across this item as a reward to complete the quest later. However, if you have lost access to the ring after retrieving it previously, I'm afraid the only way to achieve the mission is with a new save.

Hey @jbboding,

Sorry to hear that you encounter this.

Would it be at all possible to share with us a video so we can see exactly what you see?

Many thanks

Hey @dascapitolin,

Sorry to hear that you are encountering this issue with the mission Clueless Courier.

So we can see what you see would it be at all possible to share with us a video using a link from a third party video sharing website?

Many thanks

@kissybyc Hey there, if this only started after the update, have you tried verifying your game files to see if you run into the same results in-game? I would also try exhausting all steps from our PC Troubleshooting Guide to see if this may help. If you continue to have the same behavior in-game, please keep us pos...

@king_kege To help take a closer look over this with the team, would you be able to provide either a video clip or screenshot of the prerequisites met and the Orchards still missing?