Hello there!
As we have had no further reports of this issue persisting in-game following the release of TU 1.1.1, we will now be locking this thread.
If you encounter any further trouble during "Severing the Lines," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonstrate ...
Hello @g957,
Thanks for reaching out! I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
Alternatively, if you'd like to receive support ******* native language, you're welcome to ...
Hello there!
As we have had no further reports of this issue persisting in-game following the release of TU 1.2.1, we will now be locking this thread.
If you encounter any further trouble when "Reporting on Grantebridgescire," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or vi...
Thanks for providing this additional information, as I can see you already have some saved files uploaded to the Cloud would you be willing to allow us access to these to assist in any investigation by our development team?
@og_assassin07 Thanks for the update, I will let the development team know.
Are you also able to provide a video to show that the artifact cannot be collected. You can do this using the 'share' button on your PS5, then you can clip the video and upload it to YouTube. To post the video into this thread you just need to copy and paste the URL link.
With regards to the connectivity issues, could you please go through the ...
@itzi3obby If the text is only appearing smaller on your TV screen then this is may be related to your resolution. However can you check the in-game settings first as you can change the text size under the 'Interface' menu. Can you change that and see if that helps.
If changing that setting to medium or large does not help then can you also check the resolution settings on your console and try changing those to see if it makes any difference.
To do this:
Hi @trace_coburn, sorry to hear you are still experiencing this issue. Just to rule out any easy fix which may have been overlooked, are you able to click down on your mouse scroll wheel as this is often counted as an additional input?
@rougebaby I'm sorry to hear that you are experiencing an issue with the game crashing.
Can you please try the troubleshooting steps in the support article here.
If the issue persists, could you please submit a ...
@redbeard_chsg Thanks for the image provided. Are you able to provide a video please?
I can see there is an objective marker on the map in the image you have shown, did that appear when you selected to show nearby quests? And when you go to that location are you able to see anything?
In the video could you please show the following:
Thanks for confirming that you've been able to collect the wealth successfully, @petek! I've forked your posts out into a separate thread about the enemies no longer respawning in Soham following your clarification of the issue. I apologise for any confusion caused by this.
I've shared your report with the development team so they can investigate this issue further. If we require any additional information from you, we will reach out within this thread. In the meantime, I would recommend keeping an eye out within the ...
Hi all, thank you for your patience while we get these issues looked into and apologies for any confusion caused with our previous responses. Please rest assured that while we are not able to provide further information regarding quest tracking at this time, our team is looking into the cause of this and hope to have a resolution as soon as possible.
In the meantime, while we would not be able to promote any 3rd party apps, you can find this information as advised further up this thread. If you have any other applications or guides which may assist out players travelling through Norway, England and beyond, I would recommend creating a separate post in our general forum to share this information without detracting from your support requests.
Again, we thank you for your time and patience, but if you have any further queries or would like to provide any additional feedback, please feel free to let us know.
@resha_atmaja I'm sorry to hear that you are unable to continue the main story after completing the Glowecestrescire region. Are you able to load a previous save then try completing the last quest again to see if it works. If that is not possible or does not work then can you please confirm the following:
Could you also provide a video. In the video we would need to see the following:
...
Hi all, thanks for your feedback regarding this "bug", if possible could you make sure you game is fully patched and up to date and then check if you are still experiencing this in game.? If so could you provide an image or short video clip showing how this occurs and we will be sure to get this forwarded for further review.
Hello @BT3241,
Sorry to hear about your experience.
Can you please confirm on what platform are you currently playing, so we can provide you with the relevant troubleshooting steps?
Many thanks and if you have any additional questions, please let us know.
@cerithala It is possible to complete that particular challenge without killing the main target with fire.
If you search on YouTube you can see examples of other players earning the gold medal. I think that the enemy that is stuck is just an extra one that has spawned there but has no affect on achieving the gold medal as the other player in this thread still managed to obtain the gold medal.
Could you also confirm if you leave the challenge and go back to it if the enemy is still stuck there? If he is can you try leaving the challenge, fast travel to another ...
Hello there @Daghering!
Please refrain from tagging the player support team multiple times. One tag is more than enough 
Additionally, rather than making multiple short posts, we'd recommend either including all information you'd wish to share in one post or editing your original post. I've now merged all of your updates together into a single post.
Thanks for providing us with an update, ...
@deltamajor1 Hey there! I'm sorry to hear that you're having some trouble with your settings! Is this in The Division 2 itself, or on the Ubisoft Connect app? Either way, would it be possible to get a screenshot of this issue you're having?
@noxious81 You know, I keep suggesting that we send a box of kittens or something to the team as encouragement. In all seriousness, however, I can definitely pass along feedback about the time it's taking to investigate these issues, and anything else you may like to add! Thank you so much for your patience and understanding as well!
@asmicktrue Thanks for giving those steps a try for me! I'm sorry that they didn't seem to help, however. I can see where on the map this issue is occurring, but would you translate for me the words on the screenshot that you sent over?
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