Anno 1800 Dev Tracker

Hi there @duckers_mcquack ! Would you be able to grab for me a short video clip of this issue, so that I can get a better look at what's happening?

@unknown_l3ug Did you receive any kind of error code or error message when this occurred? And did this happen while out and about in the world, or in a safehouse, as mentioned by ...

Hi there @calactus . Would it be possible for you to grab a screenshot or two, or even a short video, of this issue you're experiencing with special grenades?

@xlastovi I do apologize for further delays in getting back to you about this issue. I do appreciate the screenshot you posted, and the information you have about resolving this issue! I'll be glad to get this information forwarded as feedback to the team, especially since this feature isn't all that obvious. Thank you once again for that!

Hello @mbt_cooper ! Thanks for reaching out about your missing exotic weapons! Did the game happen to crash or do anything else weird just before you noticed that those weapons were missing from your inventory? I also recommend verifying your game files to see if those weapons reappear for you....

@pfandrews1953 Hey there! I'm sorry to hear that you're unable to purchase the shared blueprints! Is it Inaya that you're attempting to purchase those from? And is it any specific blueprint or material, or is it everything?

@chacachaca88 All right! Thanks for confirming all of that for me. When you go into the game's settings, do you see an option to run the game in DX11 mode? If so, go ahead and try running it in that mode if it's not already!

Same for you as well, ...

@whoiamchik All right. So the game works fine and will launch as it should when you're playing offline in solo-mode, but it will crash when you attempt to play the Online Mode?

Hello @hiradiii ! Are you receiving any kind of error code or error message when you're attempting to play the game's online mode? If so, would you confirm those for me?

@jasonstampt Hi there, and thanks for posting that screenshot! Would you be able to provide a little more detail on what exactly is going on as well?

@kngsleeze Hey there! I'm sorry to hear that your Xbox controller hasn't worked in so long! Would you confirm for me the exact type of controller you're using to play the game? And to confirm, it did work previously, correct? Did this seem to begin around any kind of major update?

@mrbomber Hey there! Thanks for reaching out to ask about when the season ends! At this time, I'm unable to say. I do recommend keeping an eye out on our Social channels as well as our News & Announcements page for updates, however!

Thanks for keeping us in the loop @bloodyvampie !

Glad to hear the workaround did the trick for you!

You know where to find us if there's ever anything more we can help with.

Take care!

Thanks for getting back to us and sharing this screenshot @bartvanoranje !

I've passed this onto the team as part of their ongoing investigation into this.

In these cases, having available Save Files can also help with the investigation so could you please confirm if you have a current available save on the Cloud?

Thank you!

Thank you for your updates,

As soon as we have any information we will be back in touch.

Many thanks in the mean time.

Hey there,

Sorry to hear that you are having trouble with saving and loading your progress.

It is great to hear you have already tried some troubleshooting steps,

Would it be possible to try the following steps?

• Add the file Anno1800.exe as an exception to your Firewall/Antivirus program. You will find this in the location you installed the game
• Start the game and Ubisoft Connect as administrator and make sure the Windows documents folder isn’t write-only

Any trouble just let us know.

Many thanks

Hey there,

Thank you for your update and sorry to hear you continue to have trouble.

In this case it would be useful if we could speak with you directly in a new case, here we will be able to take a look at your account and ensure everything is as it should be allowing you the access you need.

Many thanks

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future just let us know.

Many thanks

Hey there,

Thank you for reaching out to us.

I have enquired further into this with the development tea.

As soon as we have an update on this we will update the thread.

Any trouble in the mean time just let us know as we are happy to help.

Hey guys!

Thank you for this suggestion @KopfSmertZz !

Have you yet been able to give this a try @MstrTarvos ?