Anno 1800 Dev Tracker

Hello @alx1231 thank you for coming back to us.

This issue was reported and under investigation, but we only ever received examples from two other players. Are you able to provide us with an updated video or a few screenshots of how this appears for you in-game and in addition to this, could you tell me what monitor/model of TV it is you are using?

The images you originally posted have expired and I would like to see what this looks like for you now, after update 1.3.0

Thank you for this screenshot @seto_kaiba3, is it possible we could ask you for one more, showing the exact location in the game where you picked this artifact up?

Can I also ask if your save file can be uploaded to the cloud, so that we may access it?

Hello @evilhannie could you give me the exact name of the specific PS5 trophy you are prevented from achieving, can you also tell me if you are able to locate Rowan in your stables, after fast travelling out of the country and then returning? you will need to buy this skill from this specific NPC.

Hello @velikorocc could you please specify the name of the Sigrblot Festival quest you are trying to complete, where it was initiated, or who gave the quest, so that I may look into this further?

Hello @cmett99 thank you for you post and welcome to the forums.

For any games or content purchased from the Ubisoft Store, it can take upto 24 hours for this to appear on your account, you will not need a code to activate this.

Can I asked which retailer and website you purchased the game from please?

Hello @Superman9411 at the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.
 
Alternatively, if you'd prefer to receive support in your native language, you're welcome to post in our French Discussions forums here - ...

@dominosreal Hi there! I'm so sorry that this is occurring for you, and has been for quite some time. I appreciate the specs you've mentioned and the details you've added. If you haven't already, can you create a case on the Support Portal and attach...

@raging_rush Hey there! Sorry to hear that this is occurring, and for our delayed response! Would you be able to take a short video for us demonstrating the issue so we can get a clear read on the situation?

Hey @thereaiandybars sorry to hear this issue is still affecting you, have you updated your game to the latest update 1.3.0 and can you show us a video that demonstrates you have fully updated your ship?

Have you tried loading a previous save file to try re-upgrading you ship as a workaround, to see if the core challenge will pop?

@RageSkull-_ Hey there! I'm sorry to hear it's showing up as a trial version. Are you seeing this when launching from EPIC? Or are you trying to launch from Ubisoft Connect and seeing this?

Hey @bloodangel569, thank you for your post. We have had reports that there can be a varying delay with community challenge progress, this can happen as we sync various players stats with our server and is not an uncommon issue with community challenges.

Would you be able to check this after 24 hour increments and let us know if the tracker has updated on your side?

@xlastovi Hey there, I am so sorry that you're not getting any emails from threads on Discussions. Since the email change did not work, please feel free to change it back to your preferred email. Would you be able to share a couple screenshots of your User Settings so that I can check over them?

Hello @slevink911 sorry to hear this and thank you for providing your platform.

Can you tell me what troubleshooting steps you have tried so far?

Can I ask if you have your game data and save installed on the original XBSX hard drive or are you by any chance using an external USB drive?

Can I also ask, how far are you in the game and what was the last quest you completed - do all of your Valhalla save games crash also?

Hi @BeeOurGest We do not have a forum for the Petz games due to their age. But you are more than welcome to post any issues you may be experiencing in any of the Petz games in this General forum, and we'll look into it.

Thanks for letting us know this. I see that Ubi-Knight replied to your support case. You may need to cover what's been discussed in this thread so far for the support portal team (although I know you sent the link to the forum post). Sorry for any inconvenience this may cause!

@fowlcounsel Hi there,

Sorry to see you've not been able to complete the War Games quests.

A fix should now be in place, and a restart of the game will fix this issue.

Please get back in touch with us if this is not the case!

Hello @BloodAngel569 thank you for your post.

We are aware that this issue can be caused by several of the equipped abilities after the update. We may have a possible fix for this planned for one of our future updates. Thank you for your patience.

@spudabbott Hey there, I'd be glad to look into this with you. Can you send me a screenshot of your menu screen? And let me know what you've already tried?

Hello everyone, thank you for bringing this to our attention, we are aware that this can affect the Heidrun Slam ability and may have a possible fix for this planned for one of our future updates.

Thank you for letting us know the other abilities this can affect also, I have added this to our report.

@hooly96 Hi there,

I'm happy to help look into this for you. Do you have a case number that you can share, so that I can view previous screenshots sent to us?

Thank you!