Anno 1800 Dev Tracker

Thanks for moving your post here to the new forum system, @ailingtheo

I can see my friend Ubi-Karl has passed your report on to our dev teams, so we're currently looking into this issue.

Let me know if you've any other thoughts or questions in the meantime!

@sirharrypierce - Thanks for this one, too! I've passed over your feedback about these bars, for us to look into internally

Thanks very much for pointing this out to us, @legeektateur - I really appreciate it!

I've gone ahead and reported this to our team, along with your screenshot, to be looked into as soon as we can.

I hope you've been having a good time in the 1800s otherwise

That extra video of the settings and bow is brilliant @dimitri89, thank you for supplying it.

We will pass this information onto our QA team and see if we can reproduce this too with the controller whilst plugged into the PC.

When we hear back from the team regarding this issue, we will do our best to get back to you in the forum.

Hey, @sirharrypierce - thanks for responding, especially during the forum migration. I really appreciate it!

I've pointed this out to our teams, to be investigated further internally. I'm not sure if this is something we'll be able to do anything about, or if it's part of how the game works, but I'll pass on your feedback about it nonetheless. Let me know if you've any other questions in the meantime.

@stefanteo Thanks for that screenshot, and for confirming that this is a giveaway version and not a trial! I can see that you've done some troubleshooting, but have you attempted all of the steps found in this guide? If so, I recommend gathering your ...

Good evening @ninjasan10 welcome to the forums and happy to hear you have located quest, thanks again @bielik01.

If have any trouble locating the rest of your content...

Hey there @zhukovetsy , thanks for letting us know that you are facing this same issue. As Ubi-Ray has mentioned above, we're currently investigating this.

At the moment, we're not looking for any additional information to help with our investigation, but if we do need further info from players running into this, we'll be sure to ask here on the forums.

Let me know if there's any other thoughts or questions about this in the meantime!

@rcdeschene Thank you so much for both of those videos! Does this happen every time you load up the game? Or is it random when it happens? Do you also happen to recall when this first started happening?

@coldcruise Hi there,

Thank you for reaching out via the forums to report this issue.

I can confirm that this issue has been reported to our game team. Ubisoft support are committed to passing along screenshots, videos and written reports on game bugs and feedback.

I've forwarded this video to our AC Valhalla team. However, larger gameplay mechanics can take longer for our team to work on. You can stay up to date on patch notes here in the AC forums or on twitter:
...

No worries @brachion90 I am glad to see you are enjoying all the content available in each region, skål!

Hey @bielik01 thank you for your help in these f...

Welcome to the forum, @bluegreenbay !

Usually, when the game doesn't save right, this is because it doesn't have enough read/write privileges to save the game tro your system. To fix that, please have a look at our troubleshooting guide, and make sure you do the 'administrator rights' step. While you're there, I'd recommend also doing the 'verify game files' an...

@ritzpaul94 Hey there! I'm sorry to hear that you're also experiencing this issue! As @UbiKoreanBBQ mentioned, would you open a ticket on our support site with your ...

Thanks for your post about this, @mauddib99 - that sounds most unfortunate, and I'll be happy to help you look into this.

As you might be aware, Anno 1800 supports cloud saves. Did you have any saves on the cloud? If so, you may be able to retrieve the profile. This support article shows how to use the cloud save function to do this.

...

Hey @bielik01, as previously posted, this app may be useful to our players, but as it is an unofficial Ubisoft app, we are unable to offer assistance, therefore we are unable to view this as a topic as Player Support request, as we can not offer players support.

That is the reason this post will be moved to General Discussion, as it is a suggestion that a player made, to be added to our Ubisoft Connect app. Thank you for understanding.

Hi @esposito99,

I am sorry to hear our Italian support site is unavailable for help.

I have created a case for you now, please try accessing it, using one of these links -

https://www.ubisoft.com/it-it/help/cases/15149507
...

Hey @darthgraaver - thanks for reaching out about this.

We're currently investigating an issue with the old Ubisoft Club items not being automatically unlocked in Anno 2205 - we're looking to resolve this as soon as possible. Sorry for the inconvenience in the meantime.

Let me know if you've any other thoughts or questions about this.

Hey brachion90, as bielik01 suggested, please try opening the world map, then selecting the Atlas option, to travel between countries.

Please let us know if after trying these steps, you are still unable to progress, if so let us know the last quest you took part in, each country.

Brilliant news @aetheogh, thanks for keeping us updated of your resolution.

We will keep use this information should any other players have issue with this quest too. Take care friend.

Thanks again friend for the updated screenshot and blimey that was quick!

Reporting this now