Anno 1800 Dev Tracker

Hello @TheNorfolkian,

Sorry to hear about your experience.

I passed it along to the development team for further investigation.

While the team is looking into it at the moment, can you please perform all of the troubleshooting steps listed in ...

Hello @Ro9oS,

Thank you for the update!

Screenshots/photos are ok as well - what we need to see is your progression, your settlement level, your map showing as completed and cleared and locked trophies

Also, can you please confirm if you started playing Valhalla on PS5 or did you move from the PS4 by any chance? If that's the case, I can see that the issue regarding retroac...

Hello @f4ithking,

Thank you for bringing this to our attention!

After checking this for you I can confirm that the missing supplies issue is currently being investigated and a fix is planned to be released in a future update. Once the resolution is deployed, we will let everyone know through the patch notes.

Now, about the second issue, I can confirm that with the recent TU 1.3.0, the skill tree has been expanded (you can see additional skills on the top, left, and right corners) and the maximum Power is now 430. Based on this, you won't be able to ge...

Hello @PhillipShawn

Thank you for the update! Can you please share a few screenshots with us, so I can pass them along to the development team for further review? Many thanks!

Hello @bielik01,

Thank you for the update! I just tried reproducing this issue both on my PS5 and my PS4 and regretfully, with no success.

As I understand that you're on holiday at the moment, you can always provide us with the requested data once you're back - updating this thread will give us visibility on this thread we will be able to pass it along to the development team ...

Hello @pesto,

Thank you for the update.

After we received few reports regarding this issue, I was able to pass it along to the development team for further investigation.

I also created a megathread for this and merged your thread with it for better visibility.

Apologies for any inconvenience caused by this and if you have any other questions, please let us know.

Hello @esposito99,
 
Thank you for the update. I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
 
Alternatively, if you'd like to receive support in your native language, you're welcome to ...

Hello @SkengManBoris,

Sorry to hear that you are unable to proceed.

Can you please provide us with a full description of this occurrence along with a short video, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @guest-imp3b7mq,

Thank you for bringing this to our attention!

Can you please provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @jakl201,

Thank you for the update and your video!

I passed it along to the development team for further review. I can also see that this issue is currently being investigated and as soon as we have more details from the development team to share, we will let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know!

Hello @CHAOS-NIKE

Thank you for the update. In this case, can you please update your picture to any picture sharing service of your choice and provide us with a link here?

Many thanks and if you have any other questions, please let us know.

Hey there,

Sorry to hear that this issue returned for you.

I agree that it would be great to take a look at those files.

You can attach them to a new case where we will be more than happy to take a look.

Many thanks

Hey there,

Sorry to hear that you have this trouble when looting at River Raids.

So that we can get a full understanding of what you see would it be possible to share a video with us using a link from a 3rd party video sharing website?

Many thanks

Hey there,

Sorry to hear that you encounter trouble where the game is unplayable after 30 minutes.

It is great to see you have already followed some troubleshooting steps as this helps us to investigate the cause.

In this case it would be great if we could take a look at your DxDiag and MsInfo files. You can share these with us directly by ...

@ghostdriftx

Hey there.

Are you playing the game through Ubisoft Connect or another launcher? Have you tried launching after a clean boot to see if the same issue persists?

@dr5knuckles

Thanks, We'd really appreciate it!

Hey there,

Sorry to hear that you are having trouble with the Ireland dlc.

Would it be at all possible to share a video with us using a link from a 3rd party video sharing website so we can see what you see?

Many thanks

Hey there,

It is great to see that you received the answer which helped resolve your issue!

If ever we can help at all in the future please let us know as we will be happy to help

Hey there,

Sorry to hear that you encounter this issue.

I can confirm that this is currently under investigation, would it be possible to share an up to date video with us showing your game version? You can share a video using a link from a 3rd party video sharing website

In the mean time if there is anything else we can help with just let us know

Hey there,

Sorry to hear that during Test Your Metal you are encountering AI being unresponsive which is affecting both gameplay and emersion.

Sorry to hear you have experienced similar elsewhere.

If possible would it be possible to share a link to a video using a link from a 3rd party website showing an example of this?

Many thanks