Anno 1800 Dev Tracker

Thanks for getting in contact and sorry to hear you are experiencing these issues redeeming these Ubisoft Connect rewards. So we can get this looked into further could you please contact us directly with your PSN account details and also an image which clearly shows both the back and spine of your physical game box? The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also send us a direct message via our social media accounts on ...

Hi there, thanks for providing this additional information and apologies for the slight delay responding to your query. So we can get this looked into further could you please contact us directly with your PSN account details and also an image which clearly shows both the back and spine of your physical game box? The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also send us a direct message via our social media accounts on ...

@bartvanoranje Thank you for clarifying! Great to hear you've been able to complete these quests now.

Would you be able to share any screenshots, or video clips of the empty store? Could you also just confirm this is specifically Norvid's shop at the Sigrblot Festival?
Thank you!

Hello @laurbalaur_88, this issue has been reported to us recently with the horse mounts, can you please check if you have the Heidrun Slam skill equipped, if so unequip that skill, then try sprinting on horseback again?

No problem, we appreciate you taking your time to provide us with this additional feedback. We will certainly make sure this is forwarded for you but in the meantime, if you have any additional queries or would like to provide any further feedback, please feel free to let us know.

@pesto

Could you confirm this is all sound? or is this only some sound elements (i.e music, sound effects, voice acting)?

Thank you again for sharing these details with us!

Hi there, thanks for getting in contact and letting us know yo are also experiencing this issue. If possible could you confirm whether you have been able to attempt the troubleshooting steps previously provided?

Thanks for getting back in contact and apologies for the slight delay responding to your query. While I hope you do not experience this again, if you do could you please confirm which area you were in when this occurred?

Hi there, thanks for your patience while we got this query looked into. I have checked out latest reports and can see this should have been resolved with our latest update. If possible could I ask you to ensure your game is fully up to date and then let us know if you are still experiencing this issue.?

Hi all, thanks for getting back in contact and sorry to hear this workaround was no able to resolve your query as it has for other players. While this has been forwarded to our game team for further review I would not be able to provide any additional information at this time. Please keep an eye on our official website along with these forums and our social media outlets for any further news and updates as soon as this may be made available.

Thanks for providing this additional information and apologies for the slight delay responding to your query. So we can check this further could I ask if you would be able provide an image showing how your previous quest is displayed in your quest log? Apologies for any confusion or inconvenience this may have caused.

Hi @mhwtf, thanks for getting back in contact and shearing this concern. We apologies for any issues caused with our previous update but please rest assured that the cause of this has been looked into and should have been rectified for the Siege of Paris update. In the meantime, if you have any further queries or would like to provide any additional feedback, please feel free to let us know.

Thanks for getting in contact and sorry to hear you have experienced these issues while playing these games, so we can get this looked into would you be able to confirm which version of the Xbox controller you are attempting to use and also whether this is an official Microsoft controller or a 3rd party model? Also, could you confirm whether this occurs during gameplay or only during cutscenes or loading screens.?

Regarding your display issues, I understand you are advising there are similar topics for this query but if possible could you provide an image showing the issue as it appears in these games along with an image showing your graphical settings both in game and on your device?

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language in the German language forums, or via our social media accounts on ...

Hi there, thanks for getting in contact and sorry to hear you are experiencing this issue while participating in the Sigrblot Festival. So we could get this looked into would you be able to provide an image or short video clip showing how this occurs for you?

Thank you for updating us with that link you have provided @azullfr, to the new Discussions French forums.

A good day to you too friend!

Thank you for your detailed report @rustedm00n. Regrettably after trying the Xbox troubleshooting we have no further workarounds we can give for this crashing and audio issue, other than to check if you are using an external or internal hard drive and to contact Xbox Support for further troubleshooting steps.

To help us investigate this -

1. Has your save file been uploaded to the cloud, so we can download and test this ourself?
2. Are you able to capture a clip of when the sound issues you experience, so we can hear exactly what you do? Some audio ...

Hello everyone, sorry to hear about the trouble you are having, unlocking this achievement.

In order to get this trophy you must light all the unlit braziers on Hadrians wall. Are you able to record a video of this showing us your attempts?

Hey @shwan000 thanks for reporting this and thank you for the follow up.

In case any other players experience the same, are you able to explain what you did in Geforce Experience to fix this, did you simply launch the game from this app?

Hi there @mecatalyst thanks for posting about this guidebook/letter you found in-game.

I have reached out to our Valhalla team, to see if this Fantastic Fish article is intended to be somewhat vague and not give all exact locations of the fish in-game.

We will update you when we hear back from the team.