Anno 1800

Anno 1800 Dev Tracker




06 Aug

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Your welcome, @D3ADLYPHANTO3M! If you have any further questions or concerns, please don't hesitate to reach out within this thread at any time 🙂

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update and for trying an alternative save.

As you advised this affected the other save I would definitely recommend to follow the steps in that article to verify your files.

Any trouble just let us know as we will be happy to help.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you are having trouble claiming these rewards.

Would it be at all possible to share with us a image so we can see exactly what happens?

Many thanks,

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Dasmallsta91! Welcome to the forums 🙂

I'm sorry to hear that you've been unable to interact with Modron after trick and treating. To help us to take a closer look at this, could you please send us a video which shows the following:

  • Your current quest log, and your active quest objective
  • That you are unable to interact with Modron ...
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Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

I am sorry for the confusion and my misunderstanding.

The audio issue you are describing is not one we are aware of and for this reason I understand you already advised you wouldn't be attaching a video but it would be great if you are able to do so as we are more than happy to investigate this in detail.

With regards to Reda's quests would it be possible to share an image of what you see?

Once again apologies for the misunderstanding and I will be more than happy to help where I can 🙂

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for sharing this to help others.

If ever there is anything else we can help with just let us know

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for this information, it is strange to hear you this was not an issue when playing on the device itself.

Can I check if you now go back to using your notebook does this issue happen again?

Many thanks

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @abz-mikey!

I'm sorry to hear that you're unable to save your game on PS5. I've moved your posts into their own thread, as the Megathread you posted in was about a slightly different issue to the one you're encountering in your own game.

To help us to take a closer look at this issue, can you please provide us with more information on how you are unable to save? Do you receive an error messages or pop-ups when you try to save the game? If you can send us a video that demonstrates what happens whenever you try to save your game, that...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Alienoranges,

Thank you for bringing this to our attention!

Can you please verify your game files with this link? This will help you to eliminate any potentially corrupted files. If you're still experiencing this, can I kindly ask you to provide us with a short video of this occurring,...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @docpfdn,

Thank you for sharing this! We're glad that the issue has been resolved for you - and Siege of Paris is coming out very soon, we can't wait! 🙂

Happy gaming and if you have any other questions, please let us know!

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @ninjasan10,

Thank you for the update! What happens when you click the image button to upload your image? Alternatively, can you please upload your image to any image sharing service of your choice and provide us with a link? Many thanks!

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @azullfr,

Thank you for sharing this!

@mariloudavid - apologies for the confusion and earlier message with the incorrect link. Can you please follow t...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @SteveMack0407!

If you haven't collected all of the clues to identify The Rake with, you won't be able to find her in-game. You'll only be able to track her once you've revealed her identity in the Order Menu.

If you've collected all of the clues and are still unable to find The Rake, please don't hesitate to update this thread so we can take a closer look. Please provide an image that shows you have collected all of the clues for The Rake in the Order menu, as well as an image that shows that you are unable to track The Rake's ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @sidsixt,

Thank you for the update and I'm really sorry that you are experiencing this issue.

I forwarded your screenshots and information provided to the development team. I can also see that this issue is currently being investigated and as soon as we have more details to share, we will let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @DeathClasherHD! Welcome to the forums 🙂

Can you please clarify which game you're encountering trouble in when trying to play online with your friend? You're currently posting in the Assassin's Creed: Valhalla forums, which does not have an online multiplayer mode. If you let us know which game you're having trouble with, we can redirect you to the correct player support forum.
...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @triskelionyt,

Thank you for bringing this to our attention!

As one-hand sword has just been added as a part of the festival and more of them to come in the future, I will pass your feedback on to the team 🙂

If you have any additional questions, please let us know!

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @pesto,

Sorry to hear about your experience.

Can you please provide us with a short video of this occurring, so we can investigate it further for you? Many thanks and if you have any additional questions, please let us know!

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @D3ADLYPHANTO3M!

Thanks for taking the time to capture all those images and a video for us! This is incredibly useful for further investigation. I've shared all of the information you've collected with the development team so they can take a closer look at what is potentially causing the trophy to remain locked for you.

If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Daghering!

Thanks for sending us a video. I can see that you don't have a quest marker guiding you to speak to Ljufvina in "Closing the Vault." I've forwarded this video along to the development team so they can take a closer look at this.

If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @Crazybone992,

Thank you for providing us with the update! I passed all of the information to the development team for further review.

Once we have an update, we are going to let everyone know through the patch notes and these forums.

Apologies for any inconvenience caused by this and if you have any other questions, please let us know!