Anno 1800 Dev Tracker

Hey there,

Sorry to hear that you have had trouble and troubleshooting has not helped.

So we can see exactly what is happening would it be at all possible to share a link to a video with us?

Many thanks

Hey there,

Sorry to hear you get no motion blur in Ireland.

So we can see exactly what you see would it be possible to share a link to a video of this?

Many thanks

Hey there,

Thank you for your update and further information.

I understand you have had trouble sending an image to us but if there is anyway you can get an image to us showing you meet requirements we will be happy to investigate further

Hey there,

I can see via the case number you provided we have since been in touch. If you continue to have trouble we will be happy to help from there.

I would also advise against bumping old threads, I will close this thread to prevent further messages.

Many thanks

Hey there,

Sorry to hear that the progress of your gear has been reset or removed. Can I check when this happened?

With regards to your fast travel trouble, can I check whether this happens between any specific locations or is this random?

Many thanks

Hey there,

Thank you for the additional detail.

Can I check whether you have trouble when fast travelling elsewhere?

Do you get any specific error when the crash happens?

Many thanks

Hey there,

Sorry to hear you are having trouble with Barid after the archery task.

Would it be at all possible to share a video with us using a link from a 3rd party so we can see exactly what is happening?

Many thanks

Hey there,

Sorry to see that you are encountering this graphical issue.

It is great to hear that you have already followed some troubleshooting steps.

If you haven't already I would recommend to complete our PC troubleshooting guide in full to configure your device.

Any trouble just let us know.

Hey there,

It is great to hear that you received the solution that you need.

If ever there is anything else we can help with just let us know.

Many thanks

Hey there,

Sorry to hear you continue to have trouble with this despite the fix.

So we can see what now happens would it be possible to share a link to a video using a link from a 3rd party website?

Many thanks

@smcinturf Thank you for that image! Would you be willing to share with me if you redeemed the Godly Reward pack when it was an option to redeem in game?

Hey there,

Sorry to hear you encounter clipping with the different items of clothing you mentioned.

To help us investigate would it be possible to share images of the issues you mentioned?

Many thanks

@d3adlyphanto3m Sure thing! I appreciate your patience and understanding in the meantime.

Hey there,

We are investigating reports of player's save files becoming corrupt and inaccessible. If you are able to, would you please provide a video or images of the save files, as well as the version of the game you are running. 

Many thanks

Hey there,

Sorry to hear that you have encountered all 3 issues.

It is possible that they are in fact linked to each other.

For this I would recommend to complete our connection troubleshooting guide in full.to configure your network for the game.

Any trouble just let us know

Hello Agents! I do apologize for the frustration this issue has caused. Currently, I do not have any further information to provide regarding this ongoing investigation. However, I appreciate your patience and understanding and letting us know that this issue is persisting. I have added everyone's information and images to the ongoing investigation about this. As it stands, I do not have a time estimate on when this will be resolved. However, I'll return here with updates about this as soon as I have some to provide. Thanks!

Hi everyone! At this time I do not have any further information to provide regarding this ongoing investigation. However, thank you so much for these updates to let us know that you are continuing to experience this in-game. I have forwarded up your information and details provided to the Game team to be included with their investigation. While I do not have a time estimate on when this will be resolved, I will be sure to return here and provide updates as we learn more information regarding this issue. 

Hey there,

Sorry to hear that you have trouble interacting with the pot.

So we can see what is happening would it be possible to share a link to a video using a 3rd party video sharing site of your choice?

Many thanks

@dan_aka_teichi Wonderful! Thank you for the update, I am happy to hear that this was resolved.

@asmicktrue Thank you! Would you be willing to share if you head back to the same location if the issue is still occuring after restarting the game?