Anno 1800 Dev Tracker

@ns-enibeti So I can make sure this is passed on to the relevant team, can you let me know your case number

I've added the fix to your account
After verifying the game files you should be able to play.

Thanks for getting in contact, if possible could you provide an image showing your settlement missing from your in game map and we will be sure to get this looked into further.

Hey there,

Sorry to hear that all locations are not appearing listed.

Would it be at all possible to share images or even better a link to a video showing where you have encountered this?

Many thanks

Hey there,

Thank you for the additional information you have provided.

For the issue you have described I would recommend to complete our PS5 troubleshooting guide to configure your device for the game.

Any trouble just let us know

Thanks for sharing this with us @asmicktrue
Can you share a screenshot showing exactly where this happened on the map?

Hi @noxious81
This is currently being looked in to by the game team.

Hi there, thanks for getting in contact and sorry to hear you are experiencing this issue locating the NPC to start the "Feeding the Wolf" questline. So we can get this looked into further would you be able to provide an image or short video clip showing this quest giver missing in your game?

Hey there,

Sorry to hear that you encounter this same trouble.

Would it be at all possible to share a video using a link from a 3rd party video sharing website so we can see exactly what is happening?

Many thanks,

Hey there @Caue_Guion and @bielik01!

The development team require additional information relating to report 24.5, which is that Eivor's finishing blows do not line u...

@zetsubou92 Thank you for contacting us, we're sorry to hear you've been encountering issues getting AC 1 started.

When you launch the game, does it show and processes in the Task Manager? Does it run the game as a background process for instance?

Hey there @VirtualAwesome! The development team have asked us to reach out to you to collect some more information.

Could you please confirm whether the contracts you have accepted where this issue was present were collected from Reda himself in every case, or if any were accepted from another member of the Thousand Eyes in a region outside of Ravensthorpe?

If collecting the contracts from someone other than Reda, these may be of a higher level to match the region that they have been collected from, so we're wanting to confirm from whom you accepted the con...

@xlastovi Thank you for reporting this issue to us, we're sorry to hear you've been running into performance issues with the game.

Does the stuttering occur at specific points or when performing specific actions or just seemingly at random?

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language in the French language forums, or via our social media accounts on Twitter or ...

@the_bdup Thank you for reporting this to us, we're sorry to hear you've encountered issues launching your game.

If you open Ubisoft Connect on it's own, does the same issue occur or are you able to launch it without issue? If it allows you to login, are you able to launch the game through Ubisoft Connect?

Hi there, thanks for getting in contact and providing this feedback. While we will certainly be sure to get this mystery walking NPC looked into could you confirm whether this causes any direct issues with the gameplay or if this is mostly just emersion breaking and "weird"?

In the meantime, if you have any further queries or would like to provide any additional feedback, please feel free to let us know.

@ns-enibeti Can you set up a case on our support site and upload copies of your DXDiag and MSInfo files so we can look deeper into this.

Hi @docpfdn, sorry to hear you are also experiencing this issue. We have reported this to our development team and have been advised this should now be resolved since the latest update. If you are still experiencing this could you please ensure your game is fully up to date and then provide an image or short video clip showing how this is occurring for you since the latest patch.

Hi @strickeur62
I've added the fix onto your account
Please verify the game files, then you should be ready to rock & roll

Hey @rainbowponyo
I've added the fix to your account. You should be good to play after verifying your game files