Apex Legends

Apex Legends Dev Tracker




17 Feb

This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.

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Originally posted by Thirleck

Right I was referring to it’s still happening, something is broken with the reporting system as the people reporting are getting banned. This is a difference case.

Thanks for all you do!

Yep. We're working with the teams involved to understand what the issue is and to get it fixed.

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    EA_Leeuw on Forums - Thread - Direct

Hey @wusakeyy,

 

Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

 

They will only be able to respond to the email associated with the EA-account. 

 

The process to contact our ToS team can be found here: https://he...

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Hey @charliethegorila 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one. 

 

EA Help on Twitter 

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16 Feb

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Hi @robotrober,

I just moved your post over to the English boards to get you the right support in your language.

Regarding your Arena placements, a different system based on MMR is used. This article should explain it in a bit more detail:
https://www.ea.com/en-gb/games/apex-legends/news/arenas-ranked
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Thanks for posting. Will DM you but we definitely need to look into this.

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Originally posted by Iamphilmakis

I still not able to accumulate damage. I don’t think it has been fix

Yeah, so this is probably just poor communication on my part. There are always two steps to a fix. The first is actually fixing the problem in the game itself. That's generally how I think about things. But then we need to get that fix to you. That takes some time. That's how players, understandably, think about fixes. So I've "fixed it" - meaning found and corrected the problem - but it's going to be some time before that fix makes it way to all you. At least a week, unfortunately.

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Originally posted by MrBootyLicker

Any fixes yet? Or will the stats be correct if we keep playing bloodhound or should we wait until there’s a fix?

So, the reset is, unfortunately, "permanent." I.e., it will not recover. BUT I'm trying to work through some options about how we might restore your progress. I got the fix for the core issue in today and hoping to get it out "soon." Now I'm thinking through what options we have to UNf*ck this for all of you who lost progress... :(


15 Feb

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@SirGentShiggy To confirm have you tried putting the desktop in a Clean Boot to see if this happens? If so would it be possible to get a DxDiag? Illium.png

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@charliethegorila Wanted to see if you were able to find an answer to your question?
Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them ...

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Originally posted by BUBBENSTEIN

Hey, so I’ll play a game of BR and it’ll track. Then a game of arena and it’ll track. A 2nd game of arena resets it to 0

That's the same as my co-worker. I think that these - and switching characters - make it more likely, but it's definitely not the root cause. There are some players who do all these things and are fine. Thanks again for helping me dig in. And sorry again.

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Originally posted by NizzyDeniro

Oh ok. So can I get the emote?

Send me a message. I'm pretty sure we can get you sorted on that.

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Originally posted by NizzyDeniro

No, the only thing I don't own of Wattson, is that new Legendary emote added this season. My account is IzzyGrizz on PSN.

No, the only thing I don't own of Wattson, is that new Legendary emote added this season. My account is IzzyGrizz on PSN.

Ah, okay! Figured it out. There was a bug in the Wattson pack. It wasn't properly awarding items ONLY from the Season 12 pool. Of which there was only one single item - that emote which you did not own... :(