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Read moreHi @ZedaW32,
We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.
You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.
If you have checked your Ban History...
Read moreHey @Ffvcxxe,
I'm afraid we're not able to provide information about or review a suspension or ban via the forums, sorry.
For this you would want to reach out to the Terms of Service team so they can take another look over the account activity and the action. They'll review what happened and reach back out via email once the investigation is complete.
You can find the steps to do that here:
Read moreThank you for posting. You clearly are a very good player, and handled yourself wonderfully in the presence of their sexist remarks. That being said no one should have to put up with this just so they can play our game. Sorry you had to experience this :(
I am forwarding your clip to our TOS team to look at.
Thanks for posting. I apologize that you had to experience this in our game. I have forwarded this clip to our TOS team to be looked at.
The freezing issue that you mentioned is something we're working on fixing. It sounds like the code
nake error was coming up because the freezes probably triggered a temporary matchmaking penalty.
Have you tried logging in recently after you posted this? Are you still getting the same error?
Hey @snarling23,
This is something we're still investigating, but in some cases removing any animated banners you have equipped can help out as a temporary workaround.
It may be worth checking through the characters you play and swapping to a common or rare banner to see if that stops these freezes for you in the meantime.
For what it's worth, I just about died laughing when I first saw the tweet
🙏 May you be blessed with many memes to hold you through the coming winter
I mean this in the opposite of a argumentative way What is actually stopping you guys from doing a server update?
Updates happen all the time—I feel like you're asking about server hardware, though, which most of our issues particularly recently have been software related. I'm not the best person to explain it like an expert but the big awful wave of issues with the 10.1 patch in particular was a series of unforeseen problems caused by the patch itself. Live service can be hard. Only thing you can do is learn from experience and look for ways to make it better going forward.
I think it was seen for sure by a lot of people as self-depreciating humor. But also, seen as a flagrant to a lot of people who have been having a lot of issues with a game they love.
Anyway, keep on trucking, my dude!
No bad vibes intended, I love the game too, man. May we both continue trucking successfully, godspeed
The server issues we've had have been a source of a lot real pain for players and for us—sometimes cracking a joke is a way to deal with the pain. All love for you guys. Hopefully some of you saw the intended self-deprecating humor in that post.
