Apex Legends Dev Tracker

@deathslinger947 Thanks for letting us know about this, to check which platform are you on?

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@xheybeautiful95x To confirm did you update the email on your existing EA account and see your legends get locked, or did you move the Xbox account to another EA account and see this happen?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @MSwampertEX 

 

Thanks for letting us know about this, can you try the following and let us know if this continues?

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings...

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Hey, @nszkmw2  have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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Hey @teshydelameshy, 

The crashes you mentioned are something we're aware of and working on getting fixed. In regards to the missing UI issues, there is something I am curious about. Does the same thing happen no matter who is set as your default Legend? If you switch to a different default Legend before queueing does it still not load the UI on the Legend select screen? 

Hi @abzolv, 

 

I saw a similar report recently where disabling audio enhancements in Windows actually helped stop this from happening. Would you mind giving that a try to see if it makes a difference for you? You can disable enhancements using the steps below: 

1. Open the Windows Control Panel

2. Click Hardware and Sound

3. Click Sound to open the Sound Properties window

4. Right-click your default sound device (it will have a green check mark)

5. Click Properties

6. Click the Enhancements tab

7. Check the box that says Disable all enhancements

8. Click Apply,...

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Hi @ParkRangerMon, 

 

It sounds like someone other than yourself may have accessed the account while you weren't using it. I'd recommend getting in touch with the EA Help team when you've got a chance so they can take a look. 

 

For more information on how to set up a case with them check out the EA Help website. 

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@PraetorOfOlea 

 

Thanks for sharing! That's good to know. I'm glad you were able to figure out what was happening. 

@Ajeezy06702 

 

Thanks!

 

That's actually something we're investigating and working on getting fixed. We appreciate your patience while we're looking into this. 

Hey @esteghlal443,

 

Any account actions will need to be appealed with our Terms of Service team. I'm afraid that's not something we can review or look into further on the forums.

 

If you haven't already, please create an appeal so our ToS team can review that for you. They will reach back out via email as soon as their investigation is complete. 

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Hi @chenshanxinsad, 

 

I'm afraid the forum staff aren't equipped to help with banned cases. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

 

- EA_Lanna

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Hi @bass4aj1 

 

I would recommend reaching out to a support advisor for assistance with looking into this further. 

＊Accept as Solution button- I... Read more

@L0G1CALSH00TER 

 

Just like the PC version, that usually points to an account region issue on Xbox. There are some locations where coins can't be purchased because of local laws. If you don't live in one of these places then your account might be set to the wrong region. 

 

It would be best to get in touch with Xbox Support so they can take a look at that. You can find more info on how to contact them at the Xbox Support site. 

 

 

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Hey @Just_SilverEyes 

 

We are unable to remove or get around any account limitations that have been put in place. If you have further questions our advisor support may be able to explain further, but again we would be unable to remove restrictions and processes that are in place across EA accounts and games. 

 

Thanks!

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@Ajeezy06702 

 

Got it, thanks!

 

Does it always happen when you're on the squad banner screen at the beginning or end of a game?