Hey there!
I understand your frustration and I do apologize that your experience is not what we strive to provide to our players. I can provide an update here but I would like to iterate that we cannot share specific details on the forums and ask that you submit a support ticket to discuss further.
- Your digital items have been delivered
- Your physical items have been shipped
- We have also issued a full refund back in May in response to your previous post. The receipt verifies this and would be happy to share it with you so you can take it to your payment processor should you have any further questions.
Again, I am truly sorry about the delay in physical item shipping. That is on us.
Wish you all the best,
-Aluxaeterna