Hello @KingCwilson! Sorry to hear that you've received a sanction.
We are unable to further investigate this issue on the forums for you. To verify the integrity of your ban, could you please contact us through our Support Website?
Apologies for ...
Hello @JDemonie! Sorry to hear you've encountered issues with linking your accounts.
Unfortunately, we cannot investigate this further on the forums. I would ask you to please reach out to our Support Website so that we can further investigate this for you.
...
Hey @iceberg-exe! Sorry to hear that you're still running into this issue.
We're currently investigating an issue where players using the Vulkan version of the game are experiencing this very issue. For that reason, I would like to ask you, if you still experience this issue if you launch the DirectX Version of Siege? To do so, please follow ...
Hello @DroppedBacon! Sorry to hear you're encountering this issue.
To further investigate, have you already tried the workaround suggested by Ubi-Nacho? Does the issue occur when all other peripherals are unplugged?
Hey @Cavendar-ECO! Thanks for reaching out.
While I understand your concern around this issue, the issues mentioned are separate from the way in-game challenges track. Please let us know, should you still encounter issues with the Snow Brawl Challenges not updating!
Hello @SponduliDrone! Sorry to hear that there is confusion around the checkout on Steam.
Steam requires your billing address to calculate VAT on your purchase. You can find more information here.
Please reach out with any other questions you may have.
Hello @Ca1-Zh1Y1n! Sorry to hear that you have received a ban.
We are not able to verify the integrity of bans through the Forums. Please contact our Support Website if you would like to receive further information on this issue.
Hello @AleskaDiamond! Sorry to hear you're having trouble with the matchmaking.
To further look into this, could yo please specify what platform you and your friends are playing on? This could help us with the investigation. Thanks!
Hey @GTRAX-Cheetah! Sorry to hear you're encountering this issue with the resolution on Vulkan.
Our development team is aware of the issue and currently investigating. For testing purposes, if you currently use any of the following, DLSS, FSR, DSR or Nvidia Reflex, could you please try to disable them in-game to see if the issue persists?
Apologies for any inconvenience!
@Arrow_VI Hi there! I apologize for the inconvenience. To confirm the issue you're referring to, are you missing some rewards from the Premium Battle Pass such as Battle Tokens and Breach charges?
Hey @iDontGiveAbuck_! Welcome to Ubisoft Discussions! I'm sorry to hear you're having issues redeeming your code for the chibis in Rainbow Six Siege. As a start, please try these browser troubleshooting steps. If the issue persists, can you please let me know if you're getting any er...
Read moreHi @Joixe_! Welcome to Discussions! You certainly can submit a refund request. You can do this through the Order History page on the Ubisoft Store website. Once you're there, locate your order and select "View order details". You should then be able to see the "Request a Refund" option there.
You can also submit a refund request by creating a ...
@Cherepashka7 Hello! Welcome to Discussions! I'm sorry to hear you're experiencing issues creating a Support ticket. Can you please give these browser troubleshooting steps a try? Please let me know if the issue persists.
As an alternative, please feel free to send our teams a ...
@Qzdexi-Dev Hi there! Just to let you know, I have redacted the hyperlink in your post for security reasons.
Since the issue you're experiencing is related to 2-Step Verification, we'll have to assist you through your Support Ticket. Our teams are experiencing a high contact volume, so there is a delay in our response times. However, we'll send a response back to you as soon as possible...
@SponduliDrone Hi SponduliDrone, how are you? This thread posted to the Rocksmith+ Discussion, so I will go ahead and move it over to Siege Player Support for you. Have a great weekend!
Hello @Luzga thank you very much for your player report.
After using the Report A Player tool, or sending us the info via a private support case, we are actually unable to communicate the progress/outcome, of any bans that may or have been placed and give reporting players updates, we will, however, publish some ban related information on the in-game ban ticker when it is active.
The Siege security team are the team that applies the ban, not Ubisoft Support. They will review all the evidence provided and then apply a ban at their own discretion.
We are un...
Hello @Cyb3rM3l and thank you for getting in touch about a toxic player you encountered in-game. I am sorry that you experienced this kind of behaviour.
The report a player tool automatically flags a player's account for us and tells us the date and time of the match, server location, and reported player's Ubisoft ID, so we have all the evidence for our Siege security team to locate these types of players and review the situation.
We will permanently ban these players, if we receive reports from you and other players, for this kind of behavior, as it goes against...
Hello everyone thank you for your feedback on the servers.
We have experienced some outages this month, but we have also applied a few updates and patches which meant some players will have been unable to connect at the time this was ongoing.
When you next start experiencing connection issues in the game, could you please check our Siege server status website for news of any degradation or maintenance that may be ongoing, that could be causing connection issues >> https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status/)
Hello @Jespecie027 thank you for your post and sorry for the delay, I've just spotted your post in our General Discussion area.
Credits purchased and DLC purchased from the Ubisoft Store will only apply to your PC version of the game usually, so I would recommend purchasing directly from the PSN store's website instead.
I will reach out to our Siege team to see if this is likely to change due to the new cross progression
Hello there Fa,
If would like any help from Ubisoft Support, please use a translator to post your question in English, this will then allow us to help you with any query or issue you have encountered.
If you prefer, you can also check for a support article relevant to your issue on our website, or contact us over a Live Chat or email support, for further help in your preferred language where available > https://www.ubisoft.com/help
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