Rainbow Six Siege Dev Tracker

@Gohavoc Thank you for chiming in and offering your input! Ubisoft accounts are actually free but the over-arching issue with the cross-progression sync has been reported and our teams are working on fixing it for us. Once we heard back from them, we will be sure to announce any new information that we receive.

@ThesaIonians526 To be safe,...

Hello everyone! I'm sorry to hear that so many people are experiencing issues with launching Siege and a delay with their support cases on top of that. I would like to expedite the process and I have a few more things I'd like to check just in case they do help.

@notDre @nongenuine @CptRageQu1t @Gilf-Kaid

In addition to ...

Hey there! I'm sorry to see that you're encountering this error message when attempting to link up your account. Since this does have to do with your accounts, however, you'll need to do one of the following for us to assist you further!

Open a ticket on our Support Website
Send us a DM on Twitter

I've also gone ahead and moved this topic to the Player Support section of our Discussions, and I've deleted your other topic about this issue, as it can be considered spamming to post two different threads of the same topic.

Hey @DvoraNoob! I'm sorry to hear there's been a delay with our response to your support case. I can confirm that your support case has been received and an agent from our support team will follow up with you directly once they have reviewed everything. As mentioned by the amazing ...

Hey there @Beansbaby123 . I'm sorry to see that you're getting this error when trying to play Siege! Sometimes, this error occurs when the game is being accessed from the wrong Ubisoft account. I recommend making sure that the correct Ubisoft account is linked with your Steam account. For more information on this error, please take a look at ...

Hey @gapeson, I'm sorry to hear that you're having this issue with the reward and I'd like to help!

Just to check, have you launched and played both games on the same account? If not, please do so and make sure that's been done before trying to claim the reward again. Once that is completed and you have gameplay for both games on your account, we can clear the Ubiso...

@nongenuine Thank you for confirming!

@Mononobe__Alice Hello, how are you? This topic seems to be in regards to R6 Siege (this is the Rocksmith+ Discussion pages), so I will move it for you to R6 Player Support.

@PotOfBoiledWtr Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that progress was missing when you started playing again !

Your post has been moved to the dedicated Player Support section of the Rainbow Six: Siege forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our ...

Hey @Pinguin-_

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

Hey @No-A4

Just to clarify, you mean this happens in round 1 every single time with them, and round 2+ will be fine?

And does this happen every single game?

Hey @Navtz

Thanks for your patience so far and I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it. We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon. 

Hey @Arrow_VI

Please continue the conversation with one of your support tickets and let the others close to have this looked into further with you effectively.

@everyone else who is having the issue with the previous rewards not unlocking when receiving the battlepass, this is a separate issue from the original posters issue. That issue is known and you can reach out on a private channel if you haven't already and provide an image of the battlepass highlighting which rewards were not received.

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Hey,

Just to check, is this the first time any of you attempted to purchase a welcome pack?

Or have you all had it before in a previous season?

Hey @nongenuine

I'm sorry to hear they aren't showing again. Did it resolve itself already or have they been missing for you all week?

Hey @freuzerrr

I apologise for the delayed reply and that you were banned for 2 days, but we wouldn't have been able to remove this regardless, as we can't remove temporary bans. Please also don't jump on someone else's thread about a different issue to raise your own.

Hey @iDontGiveAbuck_

Try clearing your web browser's cache and cookies too. If it isn't working still, please reach out on one of the options below and provide your codes when you do so we can check them.

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We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon if you still haven't had a reply.

Yes, live chat exists. It depends on what your issue is and what region you are in and the time of day you are trying to use it.

The date on your ticket will be the date you updated the ticket and will change when we move the ticket to the correct queue or reply to you.

Thanks for providing these suggestions. If they come in useful for anyone, please let us and others know here to show it helped you

Hey @EDUZ27

This is a known issue and if you still need assistance, we'll need to speak to you through one of these options to look into this and provide the items for you:

Live Chat (when available)

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