Rainbow Six Siege Dev Tracker

Hey @Eilimz, and welcome to the Ubisoft Discussions

I'm sorry to hear that you have not received a response yet. Apologies for the delay encountered due to peak activity period.

For such a request, and due to data privacy, I'd need you to wait for a response to your case through our one-to-one channels.
As you already made the request and got an investigation going, you will receive the desired support.

Thank you for your understanding.

@TTV-b894781603 Hello! Welcome to Ubisoft Discussions! I'm sorry to hear you're getting an authentication error. This error usually happens when you are logged into a different Ubisoft account than the one your Steam copy of the game was originally activated. I suggest making sure you're logged into the correct Ubisoft account that has the game activated. If you are sure that you're logged into the correct account, then we'll have to continue assistance through your Support ticket. We'll be able to gather more information there so that we can take a closer look into it.

I unde...

Hey @YANZIND3LAS! Welcome to Discussions! Sorry to hear you're missing items that were originally on your PlayStation version of the game. To be sure, did you previously have your PSN account linked to a different Ubisoft account?

Hi everyone! I'm sorry to hear an agent hasn't gotten back to anyone here in their Support tickets. We are experiencing a high volume of contacts, so our response times are delayed. An agent will respond back as soon as possible.

I apologize for the inconvenience.

@Fillio Hi there! I'm sorry to hear the Elite silencer is not equipping for Caveira. I see this is an issue that the team is currently investigating.

Just to be sure, does the silencer look equipped if you play Lonewolf? Also, can you please confirm the platform you're playing the game on for me?

Thanks!

Hey @aaronarca5! Like Ubi-Milky mentioned, we are not able to perform a relink through the forums.

Please reach out to the social media pages or our Support Page, which you can find in the previous post. Thanks!

Hello @num1cooldude ! Sorry to hear you're having difficulty with starting the game.

.dll Files are a shared library that various programs can access. If a specific .dll is missing or damaged, it may cause programs not to work.

In this instance, could you please try to reinstall Steam and ...

Hey @iEmqty! Sorry to hear it's taking the Support a long time to reply to your ticket.

We're receiving more contacts than usual, which can cause delays. Apologies for the inconvenience!

Hey @Oreo-SZN! Sorry to hear it's been taking a long time to get back to you.

We're experiencing more contacts than usual currently, which can lead to delays in replies. I understand this isn't ideal and want to apologize for the inconvenience!

Hey @TygrForReal! Sorry to hear that you didn't receive your Glacier skin.

There is no intention to remove items. To get it checked out, could you please reach out to our Support Website? We can then investigate this further for you.

Hello @ciheyn! Sorry to hear that you're receiving this error code.

To investigate this further, could you please let us know of any steps you may have attempted to resolve this error? Have you already tried these troubleshooting steps, as they contain the most common problem solving steps?

If the issue persists after, could you please also provide a screenshot of the error message? Thanks!

Hey @xxmihneaxx202! Sorry to hear you're having difficulty with starting the game.

.dll Files are a shared library that various programs can access. If a specific .dll is missing or damaged, it may cause programs not to work.

In this instance, could you please try to reinstall Steam and Ubisoft Connect to see if the issue persists after? Please reach out to let us kno...

Hey @Sweezy! Thanks for reaching out.

Per default, the game will select your data center on various factors, including ping and availability. If you're usually connected to EU Central, but not always, this may be due to availability of the server. It is currently not possible to select a specific server, even if you were to manually select a server region.

I'll be happy to pass on your feedback around this!

Hey @MDmaster0! Thanks for getting back to us.

I've passed this on to our development team for further investigation. Thanks for letting us know about this!

@Qzdexi-Dev Gotcha. To confirm, what platform were you on where you originally earned the charms? And to make sure, are the charms the only items you are currently missing when logging in on your Xbox?

Hiya @Sky_Player1806! After seeing your other thread here, it looks like you purchased the game on the Epic Games launcher. By following this guide, you have your Ubisoft and Epic Games accounts linked. Let...

@FAT_MAN_69 Hey there! Welcome to the forums! My apologies for the trouble with accessing your content cross-platform on Rainbow Six Siege. You will need to ensure that your accounts are properly linked to the correct Ubisoft account for progression so show up between platform...

Hiya @Tamasvokoszt-CS, and warmest greetings to the forums! If you continue to run into issues with loading Rainbow Six Siege on your console, I recommend following these steps based on the Xbox you are playing on.

Xbox One Guide
...

Greetings to the forums @Veyrxn! Sorry to hear that you are having issues with R6 Credits with your Steam wallet. I would ensure that you have the Steam Overlay Enabled, as this can cause some interference with finalizing the purchase. You may also need to clear your browser cache in Steam. To do this:

- Navigate to Steam > Settings
...

Hey @Qzdexi-Dev! If you are playing on multiple platforms and missing these two charms on Xbox but see them on other platforms, I would make sure that all accounts have been appropriately linked together. If you have ensured that all accounts are linked correctly, and you are still missing content on Xbox, please don't hesitate to contact us ...