Rainbow Six Siege Dev Tracker

Hello!

I'm sorry for the delay, we did not miss your support thread intentionally. We are constantly checking the forums and do the best we can to answer all players.

We recognise that it is possible to use non-supported device which can affect gameplay. This is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Originally Posted by GodZeus94
A bit strange but I hit someone on the buttocks with Kalis sniper from point blank and he was left with 1 and a half bar of health he was Jager BTW why did he live do you need proof?

Hey!

I'm not sure I understand when we say "1 and a half bar of health". An image or video would be very much appreciated so I can give a better answer

Kali's sniper is very strong and it is a 1 hit kill from the torso, however it can take more than 1 shot depending on range and other body parts such as the BUTT-O... Read more

Originally Posted by EnPro23
What about the use of scripts on console, I created a thread all about it, have proof of use yet UBI failed to respond..

Hello!

We replied to your forum thread earlier today, apologies for the wait.

There may sometimes be a bit of a delay for us to respond to a thread, however we're doing the best we can to reply to everyone!

Originally Posted by screallyr6
so basically, i want to buy the Buck MIBR Team Full Kit but it's missing in the shop, including all other team kits

did you guys remove it from the store?

Hello!

These kits are only available for a limited period of time to support the teams. I believe they were removed not long ago in Jun.

There will be many other opportunities for cool in-game content

Hello!

It's difficult for me to say just yet, but we can discuss it

- Have you changed any key bindings?
- Which button(s) are you pressing to sneak?
- Does your character completely stop or do they move slowly?

Thank you!

Originally Posted by lil.cha.cha
Hello the sound that is going thru my microphone is not getting ingame, ive had this problem for 3 weeks now, and ive lost some ranked matches becasue of it. does anyuone know how to fix this? the mic works on every other game and also on discord.

Hello, I'm sorry to hear you're having mic issues!

Can you please confirm if you've contacted support or tried any troubleshooting steps?

We have a support article here that should help you: ... Read more

Hey!

There usually won't be any activation keys involved as the game automatically links to your Ubisoft account.

If you do need your key however, you may be able to find one using this support article: https://support.ubisoft.com/en-GB/fa...-Key-in-Steam/


Should the issue remain, I have some steps for you to try -


Navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, del... Read more

Originally Posted by osid955
So just got home today , went to boot up R6 and was prompted with download required , new update . So i finished downloading the update and now the game wont launch . Just get a black screen and no audio . Eventually windows will ask if i want to close and program is now responding . Anyone else have this issue ?

Hello! We have had similar reports recently and the most common conclusion has been because R6S is conflicting with anti-virus.

Do you perhaps have any anti-virus installed? If so, please make sure both Uplay and Rainbow Six Siege are trusted.

If the issue remains, please let us know which anti-virus you have installed.
... Read more

Hello everyone!

I appreciate this issue is frustrating and we're doing the best we can to get all players back up and running!

Most players have been able to get back up and running after adjusting BitDefender however this is not the same for all players. We hope to have more information soon!

Originally Posted by LilSpaghetii
Hi. Just bought R6 for the first time. Downloaded R6 Siege Overnight and woke up with the download completed. Tried to click play, but it didn't work. Nothing comes up, it just said, 'Preparing to launch R6 siege.' and then it'd disappear. The 'Play' button would come up with 'CANCEL' But then it goes back to play after. I just downloaded Uplay and made an account but can't connect steam to it so I can play. Dunno what to do. Any help? ):

Hello, apologies for the delay!

I have reviewed your account and it looks as though you have been playing.

Can you please confirm if everything appears to be up and running now? If so, I really... Read more

Originally Posted by feepfeep.com
When the new camera perspective came out it had a big problem and the problem still exists. Basically the problem is that the new camera perspective has created angles where for example i can't see the enemy at all but from the other guys perspective he sees almost half of my body i just wish that you would bring back the old camera perspective or created a new one that would balance the game cause a lot of the times i hold an angle on a door or something and the other guy (the enemy) peeks me and sees my one hand, on leg, and half of my body and half of my head but i don't even see he's arm or anything at all. This new camera perspective came out with burnt horizon.
Here's an idea i have the first on is that you bring back the old camera per...

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Originally Posted by Aluri_
I bought the deluxe version of the game from the Ubisoft store, but when I went to go see if I had the game, it never showed up. I never got any email for a key, nor did the site supply a key for me. How did this happen? I tried looking at everything that could've supposedly solve it but there was nothing.

Hey!

I would love to help you here on the forums however as this is an account-based question I believe it is best discussed via a private support platform. We may quickly start discussing billing and account information that only you should be able to see.

Please use one of the following support methods -

Facebook: ... Read more

Originally Posted by relaxISsex
hi i added my phone to my account but i want to change my mail but i dont remember password of my current mail can you change my mail to: [email protected]

Hey!

For your security, we prefer to discuss any account-related issues via one of our private support platforms.

Here you go -

Facebook: ... Read more

Originally Posted by abueno_adios
When i try to open rainbow siege-vulkan it just say ''No compatible driver/hardware found''

can somebody help me with this problem?

Hey! Apologies for the delay, I can certainly help you with this.

We have a support article that should cover this. Here you go: https://support.ubisoft.com/en-GB/Faqs/000052839/... Read more

Originally Posted by E-Mommy.exe
When in a game or even just in the lobby my frames will drop all the way down to zero and then back up to normal ever 3-5 seconds. This was never an issue before the latest update, and I've already tried uninstalling and restarting my PC.

Hey! This doesn't appear to be a known issue so I'd like to discuss this with you to find a solution.

Please answer the following questions as best you can -

- Before your FPS drops so suddenly, what is your average FPS?
- What PC components are you using?
- Are you playing on a PC or a laptop?
- Have you noticed if your CPU or GPU are struggling in Task Manager or any other ... Read more

Originally Posted by CentertenV2
Bump, having the same issue!

Hey!

I have tried looking into this issue, however I can't find much information. It doesn't appear to affect all players, so perhaps this can be resolved with some configuration.

Can you please confirm if this affects the game when using the DX11 API, rather than Vulkan?

Originally Posted by BepusGaming-_-
I have posted this multiple times but non off the staff reacted. I opend 3 alpha packs 1 common dupe kona p90 skin 1 dupe tachanka chibi and mp5 black ice I’ve never received my rewards because my game crashed after looking at a bundel because of this for some reason I lost the renown and skins. (I never did a glitch for the skins) Can you (Ubisoft) put the skin and renown back in my account pls?

Hello!

We can review your Ubisoft account which will help us determine what happened, then explain how best to proceed from there.

I've never known Alpha Packs or their rewards to go missing, so I'm certain there is an explanation.
... Read more

Originally Posted by silasbb03
I have it’s done installing I have left it on overnight and it didn’t fix it, the full download will be done not just the download to start the game.

Hello! I will do my best to assist you with this.

This happens when Rainbow Six Siege has not fully installed, so it seems something is preventing that.

- Are you installing via a disc or is it a digital download?
- Do you perhaps have another PlayStation profile? If so, try installing from that profile to see if that works

Also here are some tips that I hope will help -

- The game needs to be open for the installation to complete
- You will need en... Read more

Originally Posted by AnEejit
Howdy team at ubi,


Just curious, since defenders recently got a new secondary gadget are the attackers going to get some new secondary gadgets also?

Something along the lines of a " sticky grenade " i think would be really useful.

Would deal the same damage as an impact grenade so they don't make frags redundant.

You can use them for vertical play from below. This would give operators more utility and mean that Buck / Sofia might not be " must picks " for certain sites.

Throw them onto Monty's extended shield so he can deal with gadgets/enemies while being protected.

Throw them on a drone, then drive the drone into whatever you like eg Bandit batteries.


Than...

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Originally Posted by OG_Caveman
Got a pop up saying my rank had been adjusted to give me +19 mmr but when i finished the game I was in, after winning I was prompted with the ranking screen showing i'd lost mmr for winning? And now my MMR is lower than before I started? I'm so confused.

Edit:

https://i.imgur.com/Iea99FO.jpg

...

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