Rainbow Six Siege Dev Tracker

Hello everyone!

We are unable to remove or reduce temporary sanctions I'm afraid. Rainbow Six Siege is currently unable to determine which disconnections are intended, therefore it can lead to an abandonment penalty if the match is not reconnected to.


@walkerrmay I appreciate you sending some feedback about the canceling system. It is quite new so perhaps it can be improved, I'll forward your feedback to the team!

Hello!

I would like to help you however we only support English here on the forum.

Would it be possible to explain the issue in English please? Feel free to use images or a video if it helps

Update: I noticed you created another thread which appears to be the same query, so I deleted it to keep the forums tidy. Just wanted to let you know!

Originally Posted by Rough.Baguette
Yes, I've tried all of these solutions and none of them worked. Any other idea?

Hello! Yes, we will do everything we can to figure this out.

- Can you please list the hardware in your PC?
- Which monitor are you using?
- What is your average FPS before it takes a sudden plummit?
- Did you happen to notice if your CPU or GPU usage went very high when the issue occurred? Task manager or a similar alternative may help with that


This is unusual but we'll figure it out ... Read more

Originally Posted by Rough.Baguette
So I've gotten this issue out of the blue. Pretty much, Siege drops to 1 FPS and freezes mid game for 1 second than goes back to normal. This happens around 3-4 times a match. This is really annoying because it happens a lot during gunfights. I've attempted a lot of thing that I could find online but none of them worked. Please, how can I fix this?


- Love, Rough.Baguette

Hey there.

I'm sorry to hear that, I'll certainly do my best to try and resolve this for you. Can I ask you to a... Read more

Hello everyone!

We have seen some reports of this issue and I hope to provide you with some new information.

Some players have reported they are now able to link their accounts. If not however, I have 2 possible workarounds -

1. The new Terms of Use have not yet been accepted. Once done, that may resolve your issue
2. We can use the Ubisoft Club website to link your account

Here we go -

1. Go to the Ubisoft Club website: https://club.ubisoft.com/ and make sure you're signed out
2. Click to Sign in
3. Select the Xbox icon and sign in with your Xbox account details

- If you have no... Read more

Hello! I'm sorry to hear you're having issues with storage space, I can try to help you with this.

There are a few places I can think of where those old game files may be. Here we go -

- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\download\
- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\
- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\download\cache\

Try to check the size of these folders to see if they're larger than expected. The cache folders are usually empty or small, and the Rainbow Six Siege folder should be the size of one installation.

I hope that helps you

Originally Posted by HaKToRi
I am not pro player but I record all my matches. I will forward my matches if requested.Please can you look at this situation? Case Number 12216058.

Hello

You have done the right thing by creating a support case and explaining the issue from your perspective.

Our technical team will review that for you, then contact you by email with an outcome.

I'm unable to speed up this process however we do our best to reply within 48 hours.

All the best!

Originally Posted by Bagacu
From time to time the game just takes me out of the match for no reason

Hello!

I have some questions to help me understand the behaviour you are experiencing -

- When this happens, does the whole game crash or does it simply return you to the main menu?
- Do you receive any error messages?
- Are you able to rejoin to the match?
- How long has this been affecting you for?
- Have you tried any troubleshooting?

Thank you!

Originally Posted by RoiDJi
Thanks for the answer, if this happens again I let you know.

Sounds great, I hope you're still enjoying the game!

Originally Posted by Xstep.BTW
I got suspended from the game because I had connection problems and couldn't join back.

Hey! I'm sorry to read you recently received an abandonment penalty.

Rainbow Six Siege will implement these sanctions for all disconnections, as it's currently unable to differentiate between an intentional and unintentional disconnection.

Can you please elaborate on not being able to join back?

Originally Posted by ProgramCrazy
Hello! My friend has been playing Rainbow Six for a week or so. Yesterday when he was trying to start up Siege it asked him for an activation key. Does anyone know how to find it? I tried to look online but it only shows how to get the activation key through steam. He bought the game through uPlay.

Hey!

If your friend bought the game through Uplay there likely isn't an activation key, but here is a support article that may help: ... Read more

Hey there folks.

We've identified the cause for the antivirus issue causing the game to crash or fail to launch.Keep an eye on the forums and on the Siege twitter account for updates, as soon as we can confirm a date/time for a patch going live we'll do so. I do apologise for any inconvenience caused by this issue in the meantime.

Originally Posted by obliskal
can't play, is no loading in, then one time is load-in, but is all black, mouse can more but nothing shows up, then I redownload didn't work, then I check the game file, it didn't work, what should I do ??????

Hello! It is difficult to say immediately while you are experiencing this issue, but we can discuss it!

To start with, can you please list your hardware components in your PC?

Here are some steps to try -

- Verify game files: ... Read more

Originally Posted by Xl_mohamed_lX
i keep getting error message saying oh no it crashed

Hey!

For Hyper Space issues, please create a thread in the Hyper Scape forums: https://forums.ubisoft.com/forumdisplay.php/2286-PC

Try to include as much information as possible to hel... Read more

Originally Posted by AZ0964209
This is not a bug report just an inquiry directed at unpaid content on rainbow six siege, I am a PC player that just switch from Xbox I would like to switch over unpaid content such as weapon skins and character skins to my PC account from Xbox account if I have both logins will this be possible

Hello!

I can appreciate wanting to transfer content between platforms, as it takes time to accumulate weapon skins and operators. However, we currently have no cross-platform functionality in Rainbow Six Siege and it is not possible to transfer content between platforms at this time.

All the best to you!

Originally Posted by Grrrrrrrrrr.
Seems like the support system is unavailable, but I've tried through facebook. Thanks for your help.

Ah I see, we hope to keep increasing availability of our Live Chat support to more players as the world recovers

All the best!

Thanks.

At this stage I think the best thing to do would be to escalate a case and your system reports to the Siege team for further investigation. In your message to us please let the agent know you've already performed each step of troubleshooting for this issue.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more

Thanks for getting back to me,

Can you launch the game when you are able and let me know if this solves your mic issues? Thanks

Hey!

What kind of mic/headset are you using?

Do you have anything running in the background, software wise like a anti-virus, game overlay or overclocking software that might be interfering?

We've had problems lately with anti-virus that meant users had to whitelist their game launcher and Rainbow Six in the program, as it was causing odd behaviour.

Hi there,

For problems with your mic, please see the troubleshooting steps in this thread -
https://www.reddit.com/r/Rainbow6/co...oubleshooting/

Let me know if this works for you or not, then we can investigate this further