Rainbow Six Siege Dev Tracker

Originally Posted by AppelmoesIsCool
for my feeling its been longer then 30 days so i was wondering when can i change it?

IGN: AppelmoesIsCool

Hello!

I am unable to find that username in our system so I can only assume your username has since changed

All the best!

Originally Posted by BonkIsPoggers
hey i want to change my username so i was just curious on when i can

IGN: BonkIsPoggers

Hello!

As this is an account-related query I believe it is best to contact us directly, for your privacy.

Here are some support options -

Facebook: ... Read more

Hello THRUSTYGRANDMA,

You last changed your name on June 18th - you can update it again on July 18th.

Originally Posted by fake_DR.HOUSE
I cant change my keybinds

Hey! This doesn't appear to be a known issue so I'd like to ask some questions.

What happens when you try to change key bindings? Do you perhaps get an error message or is the interface not allowing you to interact with it?

You should be able to simply double click on the action, then press the corresponding key.

Looking forward to hearing from you!

Originally Posted by Sambemosi
Hi Ubi-Orion,

I followed your link and reinstalled Uplay. However, that did not fix it either. The notification is still there in the game.

Hey! These visual issues sometimes occur in-game, however we're often able to resolve them via the Ubisoft Club website directly. I understand you have already tried this however.

May we have an image of the Ubisoft Club website, showing your R6 Challenges section please? Thanks!

Originally Posted by Sambemosi
Hi Ubi-Orion,

I had one completed challenge, so I used 'collect all' to collect the reward on uplay. However, it did not fix the problem, and the notification is still there.

Hey there.

I'm sorry to hear that. Can I ask you you to try a fresh installation of Uplay? Please ensure that you don't uninstall any games you... Read more

Originally Posted by Sambemosi
Hi Ubikoality,

I have a same problem, where I keep getting the 'Collect' notification even though I have already collected the reward. I collected it while still in a match too. The challenge that I have problem with was the 4th of July Challenge. Please resolve this issue as soon as possible. It is really annoying to get notification every time after every game.

Hi there,

Can you try clicking claim all to see if this removes these notifications? If it doesn't please get back to me to let me know.

Originally Posted by Oggzee7
My sons Xbox will not connect to Ubisoft server when launching Rainbow six siege.

Stays on a black screen with the red logo and has been like this for over 24 hours.

We have unlinked the account. Now cannot re-link as you need to launch the Ubisoft club but it stays on that screen.

We have tested the Internet connection and everything is fine. We have shut the Xbox down. Relaunched the Xbox. Removed the Ubisoft app and reinstalled it.

We are now at a loss and one very fed up kid. Please send help.

Hey there.

I'm sorry to hear that, Hopefully we can get to the bottom of what's causing these connectivi... Read more

Originally Posted by Ryder-Pc
My brother recently bought rainbow on his own steam account downloaded it and began playing. Later when I logged into my own steam account and tried launching the game a message popped up saying starting the game will bind the following stats and information from my brothers account to my account, how do I fix this and will I lose my own stats if I click continue to bind it.

Hey, apologies for the delay!

That message often means you are signed in to the wrong Ubisoft account for the Steam account you are using. The content between the 2 accounts don't match and so it tries to bind them together. If you try to to bind you will likely be met wit... Read more

Originally Posted by SchooledGamer
how do i make it use vulkan instead of directx11?

Hey!

When you press Play in Uplay, it should give you the option between Rainbow Six Siege (DX11) and Rainbow Six Siege Vulkan.

Are you not being given the option for Vulkan?

Please make sure both Uplay and Rainbow Six Siege are fully up-to-date!

Hey! I'm sorry for the delay, I'll do my best to answer both points.

Originally Posted by Itz_Riotz
For the love of me I can't get my VC to work in Siege, I've tried validating files, opening ports, flushing DNS (restarting PC afterwards btw) and it still doesn't work
I really need it because I don't hear my teammates VC's and they don't hear mine. It's hard playing without voice chat man..

We have a support article for any in-game voice chat issues which should help you.

Here you go: ... Read more

Hello!

I'd just like to offer some of my own insight, to help cover both sides of this discussion.

It was possible to spawn peek with some of our maps in the past, however they were resolved with map reworks and overhauls. If we receive any reports of exploits to spawn peek, these will be investigated immediately.

Although spawn peeking should no longer be possible, you may find that experienced players are positioned quickly and are ready to start shooting from the windows the moment they see you. This is simply part of the game and you learn to defend against it as you play more.

Thank you!

Originally Posted by HimPuttiEiOSU
Ranks were Silver 3 gold 2 plat 3 bronze 3 silver 4

Hey! I'm sorry I don't quite understand, so I'd just like to ask some questions.

Do you mean to say your rank suddenly changed without natural progression?

If so, has it since reverted back or did it remain high?

Thank you!

Hey! I'm sorry we didn't see your support thread earlier!

We prefer to discuss any account-related issues via a private support platform, as we can only discuss details with the account owner.


Please contact our support directly so we can discuss your account(s) with you -

Facebook: https://www.facebook.com/UbisoftSupport
Twitter: ... Read more

Originally Posted by big_ounce_40oz
Hello, I am on the Australian South East Servers and I am having the recurring issue of long queues (15+ mins) and sometimes not even being matched whilst the Estimated Wait Time is 0:00.

This used to happen time to time on the tts but now is affecting ranked and unranked on the active server. It had started about 4pm (AEST), when I went back into a queue after a casual match.



Thank you mates.

Hey! I'm sorry for getting back to you late, let's try to get this resolved.

As it has now been 2 weeks, can you let me know if things have improved?
... Read more

Originally Posted by ug32166
Need help won't let me select an operator or move in game

Hey! I will need a bit more information to understand your issue -

- When you reach the Operator Select menu, what prevents you from choosing an operator? Are you able you move your mouse?

- Once you're in the match, are you able to do anything? Move, look around, shoot etc.

- Have you tried a different mouse / keyboard?

Once we know a bit more, this will be easier to offer suggestions ... Read more

Hey, I'm sorry you have been affected by disconnections!

At this moment in time, Rainbow Six Siege is often unable to determine the reason behind a disconnection and therefore assumes the player disconnected intentionally and did not reconnect.

We will continue to review the stability of our servers. In the meantime, the following support article may help ensure a strong connection: https://support.ubi.com/en-GB/faqs/000023138/

Hey, apologies for not returning to you sooner!

This does not appear to be a known issue, however it is unusual that you are facing this with only 1 map in particular.

Can you please confirm if you have followed the other steps in the above support article? I would like to suggest launching the game as Admin, re-installing supporting software and also disabling background applications.

Please also make sure you did a clean install of your graphics card drivers, to make sure there is no conflict.

I hope that helps!

Originally Posted by Pattywick66
I cant uninstall because it says uplay pc is still running. Do i have to uninstall the games off my pc first. Thanks For the help.

Hello, I'm sorry for not returning to you sooner!

If it says Uplay PC is still running, try this first -

- Click on the little arrow at the bottom-right corner of Windows. It is to the left of the date & time
- Right-click on the Uplay icon
- Quit

Once done, you should be able to uninstall then re-install it

You don't need to un... Read more

Hey!

I've not heard of this issue affecting other players, however I have some suggestions that will hopefully help you.

This behaviour suggests that it may be storing the downloaded files and leaving them in the cache, without clearing them afterwards. I can't say for certain if this is the issue, but it's certainly a good place to start.

- Back up, then delete the following folders -

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's Rainbow Six Siege\download\cache
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\download

- Verify game files: https://support.ubi.com/en-GB/faqs/000025650/
- Check the size of your Siege fol... Read more