In fairness to Massive, they have no reason to lie about this. Denying the issue while it's obviously still present is only going to make more people quit the game and end up with the game having a bad reputation. It's in their best interest to be honest about the results of their testing.
Now, as to whether they are testing the reported issue on every platform is another story...
We did and we couldn't find any occurrences of this happening outside of the shooting range.
Now, if you have videos, screenshots or reproduction steps that can show us that something similar is happening in other places, please share them. Because we definitely wouldn't want something like this in the game.