EA_Kent

Hey @MinigunZ2Z, 

Have you tried playing again since today's patch? Are you still having any trouble connecting? 

Hey @nick974yy, 

Just to make sure, have you tried power cycling your Xbox to see if that helps? For more info on how you can do that check out the Xbox support website. 

Let me know if you're still having any issues with your mic after that. Thanks! 

Hi @KingZultan10, 

Are you also playing on PS4, or do you play on a different platform? 

@jaycob100 

Thank you for giving it a shot!

Can we also try setting a different DNS on your Xbox to see if that helps as well? You can change the DNS through the steps below: 

1. Open the Xbox Settings

2. Select All Settings

3. Select Network

4. Select Advanced Settings

5. Select DNS Settings

6. Select Manual

7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that using the Cloudlfare DNS resolver can also help (primary DNS: 1.1.1.1)

8. Sav...

Hi @JochenVsp, 

Were you able to give it a shot? Is it still stuck in the same state after that? 

Hey @AE8RB, 

Could we try out some troubleshooting to see if we can help prevent another situation like this from happening again? 

A good place to start out would be with the basic and ...

@JochenVsp 

That's really interesting. Does it last the entire match? If you perform an emote does that clear it up? I've seen some cases where that can actually help when you get stuck in a weird state. 

Hi @MinigunZ2Z, 

What exactly are you seeing when you're trying to play? Have you been getting a specific error message? If so, what's the full error you've been seeing? 

@PsyhiX69 

I appreciate the info!

@ClintBillton420 

Thanks for following up and letting us know it helped. ...

@SaucyBoyFin 

Much appreciated!

Have you had the chance to try setting a different DNS in Windows to see if that makes any difference? I've spoken with some people in the past who have said it has helped with similar issues. 

You can change the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the ...

Hi @g3gfffds, 

I'm afraid we can't really help with missing content here on Answers HQ. When you've got the chance please reach out to the EA Help team so they can take a look at your account. 

For more details on how you can set up a case with the team check out the EA Help website. You can also speak with them over ...

Hi @InUrFace6996, 

I'd like to try out some troubleshooting to see if we can help with the disconnections you've been seeing. 

When you have the chance I'd recommend starting out with the basic and ...

@SaucyBoyFin 

Thanks for giving it a shot!

When you've got the chance could you share a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread....

Hi all,

We appreciate the feedback on this, but since this is an older thread that hasn't been active for a couple years I am going to lock it to prevent necro-posting. 

If you have any other feedback, or if you need help with something please feel free to create a new thread, and we'll take a look. Thanks! 

Hey all,

Since this is an older post that was inactive for a couple years I am going to lock it to prevent necro-posting. 

If you need some help with a similar issue please feel free to create a new thread. Thanks! 

Hi @roughton420, 

I can definitely understand the frustration. While we can't help with the lost RP or the abandon penalties, could we try out some troubleshooting to see if we could help stop issues like this from happening again in the future? 

A good place to start out would be with the ...

Hi @elicunni, 

Did this just start happening recently? Were you able to play before now without any issues? 

@soleoregano 

Do you know if your brother is on a child or teen account? 

Hi @subzero2005054, 

When you have the chance please get in tough with the Terms of Service team so they can take a look at your account. 

You can find more information on how to set up a case with them at the EA Help website. The TOS team will follow up with you via email as soon as possible. 

Hey @JochenVsp, 

Thanks for the report!

This looks a lot like rubber banding. It's especially noticeable when you're trying to open a door. It will open very briefly, then reset back to closed. 

Can we try out some troubleshooting to see if we can help stop this from happening again? When you've got the chance I'd recommend starting out with the basic and ...