EA_Kent

Hi @jackkeoghtr, 

I'd like to try running through some troubleshooting to see if we can help stop this from happening. 

When you have the chance I'd recommend starting out with the basic and ...

@edboygein 

It's definitely weird that it always happens when you ping a certain scope. Which platform do you play on? Are you getting any error messages when it happens? If so, what's the full error you've been seeing? 

Hi @Torrvo, 

Before this happened did you unlink any platform accounts from your EA Account? 

@Thatchineseboi, 

Got it, thanks!

When you have the chance I think it would be best to reach out to the EA Help team so they can take a look at your account. They may be able to see what might have happened to cause this. 

For more details on how you can set up a case with the team check out the EA Help website. You can also speak with them over ...

@TheOtherWes 

Thanks for following up to let me know! I'm glad to hear you were able to get it fixed. 

Hey @Thatchineseboi, 

Before this happened did you unlink your platform account from your EA Account? 

Hey @bakinjana, 

When you've got the chance please reach out to the Terms of Service team so they can take a look at your account. I'm afraid this isn't something we can help with here on Answers HQ. 

You can find more information on how to set up a case with them at the EA Help website. The TOS team will follow up with you via email as soon as they can. 

Hi @Execiv, 

When you stopped playing through Origin did you unlink your Steam account from your EA Account? 

@TheOtherWes 

Would you mind sharing a DxDiag when you have the chance? For more info on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thanks! 

@KIRIKAny 

Thanks for the info!

What happens if you try setting up a new club? Are you running into that same error? 

@43TH3RF1UX 

Got it, thanks for giving that a try!

Have you tried starting up your PC in a Clean Boot to test and see if that makes any difference? If there's anything else running that could be related to the freezing that may help to narrow it down. 

You can find more info on how to set up a Clean Boot at the ...

@nobuhhh 

Hmm, I see. I'm not sure what that is referring to. 

I think it would be best to get in touch with the EA Help team so they can take a look at your account and see what might be happening. For more info on how you can set up a case with them check out the EA Help website. If you prefer, you can also speak with the team over ...

Hi @KIRIKAny, 

Do you play Apex Legends on any other platforms using the same EA Account? Did you ever unlink any platform accounts from your EA Account? 

Hi @nobuhhh, 

If you log into Twitch and open your settings, do you see Electronic Arts listed under the Connections tab? 

@43TH3RF1UX 

Thank you!

Looking at the diagnostics section in the DxDiag you sent it seems like some Windows processes might be crashing. When you have a chance could you try running the Windows System File Checker tool to see if it's able to find any missing or damaged files? 

You can find more info on how to run the tool at the ...

Hey @nopeace27, 

Hopefully that's something the EA Help team can help get sorted out for you. I'm afraid we don't have a way to look into it here through Answers HQ. 

Hi @ikyleigh, 

Are all three of you connecting to the same network? If so, I am wondering if there might be an issue with an IP address conflict. Setting a static IP address for each of your consoles might help with that. 

The Port Forward website has some instructions on how you can set up a static IP. If you're able to give that a try please l...

@Tao_Smith 

Thank you for checking in! I'm glad to hear it hasn't been happening recently. 

@0oRonieo0 

I see, thanks! 

Can we try updating the DNS in Windows to see if that makes any difference? I've seen cases in the past where that can help with similar issues. 

You can change the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. Choosing the Manual option will let you enter a DNS of your choosing. I usually go with ...