EA_Kent

Hi @Itsuki_OuO, 

Can we try out some connection troubleshooting steps to see if we can help stop this from happening? 

First, a good place to start off would be with the basic and ...

Hi @NokMoon, 

When you have the chance please get in touch with the EA Help team so they can look into the missing coins. I'm afraid that we aren't able to help with missing content here on Answers HQ. 

You can find more details on how to set up a case with them at the EA Help website. You can also speak with the team over ...

Hi @Tao_Smith, 

Let's try out some troubleshooting to see if we can help stop the disconnections you've been seeing. 

When you have the chance can you try running through the basic and ...

@HOTB0SS 

Thank you!

When you have the chance can you try running the Windows System File Checker tool to see if it's able to find any issues? If there's a problem with a missing or corrupted system file that may help. 

You can find more details on how to run the test at the ...

Hi @DankeSheen, 

Were you able to try any sort of troubleshooting since this started happening? 

If not, a good place to start would be with the basic and ...

Hi @kbrown0120, 

Is your son's account connected to the same EA Account as your own? 

Hi @AnimeGamer456, 

Sometimes this can happen because of the location settings on your account. Can you double-check your EA Account and your Steam account to make sure they're set to the correct region where you live? 

Let me know if you're still having trouble buying coins after that. Thanks! 

Hey @Yotam3412, 

What happens if you start your PC in a Clean Boot before launching Apex Legends? If there's anything else running that might be causing this to happen that could help to narrow it down. 

You can find more details on how to set up a Clean Boot at the EA Help website. Please let me know how that goes once you have the cha...

Hey @nooberror2, 

The dive trails for each season are temporary. You'll have the trail for the next season, but once that season ends you'll lose the trail. This has been the case since Season 3, but there was a bug in the past that was causing some trails to stick around longer than intended. That issue has since been fixed, so the trails have been removed as originally intended. 

Hey @kriscss, 

A ban isn't something we can help with here on Answers HQ. When you've got the chance please reach out to the Terms of Service team so they can take a look at your account. They'll see if the ban can be overturned. 

For more info on how to set up a case with them check out the EA Help website. 

Hey @ChristosKrousta, 

Can you share a bit more info on your setup? Are you running the game through Steam or Origin? Do you use any third party software for your PS4 controller? 

Hey @ll-Sam75-ll, 

Do you know if Easy Anti-Cheat might be saved to a different drive than the game itself? 

Hi @kjrawks, 

Which platform do you play on? Are you getting any error messages when the game crashes? If so, what is the full error you've been seeing? 

@Emanplays543 

I think it would be best to speak with the EA Help team so they can look into this more in-depth. I'm afraid we can't really investigate account issues here on Answers HQ. 

For more info on how you can set up a case with them check out the EA Help website. You can also sp...

@buckhead09 

Thanks! I appreciate that. 

It looks like there are some system processes crashing in the diagnostics. When you've got the chance could you try running the Windows System File Checker tool to see if it's able to find any issues? I am curious if that might help with the connection problems. 

You can find more info on how to run the tool at the ...

Hi @IntensePitty, 

I'm afraid that account bans are not something we can help with here on Answers HQ. If the Terms of Service team has already reviewed the account and determined the ban won't be lifted, then the account will remain banned. 

Hi @camcapone, 

Let's try out some troubleshooting to see if we can help stop this from happening. 

First, I'd recommend starting out with the basic and advanced connectivity trou...

Hey @devildogrunt, 

Have you checked your Xbox account settings to make sure the option for cross-play is enabled there? 

Hi @Detthhblade, 

There are a few things we can try which could help with this. 

When you have the chance I'd recommend starting out with the basic and advanced connectivi...

Hey @buckhead09, 

Do you mind sharing a DxDiag so we can take a look? For more info on how to grab one check out the EA Help website.

Once you have the text file please attach it to this thread. Thanks!