EA_Kent

@Quaciii 

Thanks for sharing!

When you've got the chance would you mind running the Windows System File Checker tool to see if it finds any issues? You can find more info on how to run it at the Microsoft Support website. 

Hi @Emanplays543, 

If your son is under 18 he's most likely on a teen account, which does have some restrictions. For more info check out the Parental Controls article on the EA Help website. 

@HL-Khan 

Thanks for sharing! I'm glad to hear you were able to figure out what was happening. 

Hi @SaucyBoyFin, 

Let's take a look and see if we can help stop this from happening. 

First, I am curious what would happen if you start your PC in a Clean Boot before launching Apex Legends. If there's something else running that might be related to the issue that could help narrow it down. 

For more info on how you can set up a Clean Boot check out the ...

Hi @PlayHangOut, 

Which platform do you play on?

Thanks for the updates!

When you've got the chance could you share a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

@dellpool 

Thanks! I appreciate the info. 

Did you ever unlink any platform accounts from your EA Account before this started happening? 

@TruePixls 

Thanks for the info! 

@rKayVo 

The main one I can think of is Belgium. I have heard that other places are considering or have already passed similar laws, but I don't know if there's a full list out there. 

Hey @HOTB0SS, 

Could you share the full text file, if you don't mind? The link I sent has more info on how to find it. Thanks! 

Hi @ready2diejunior, 

Thank you for the report!

This is something we're aware of and investigating. We appreciate your patience while we're looking into it. 

Hey @EvilgangP, 

I'm afraid we can't do anything about the abandon penalty, but I would like to try out some troubleshooting to see if we can help stop the errors you've been getting. 

First, I'd recommend trying the basic and ...

@HOTB0SS 

That's definitely strange. It sounds like there could be a problem with the drivers for your network device. 

When you have the chance could you share a DxDiag so we can take a look? For more info on how you can pull one up check out the EA He...

Hey @mre1279, 

I split your post off to a new thread since the original was an older thread about a different topic. 

I'm afraid we can't really help with missing items here on Answers HQ. It would be best to reach out to the EA Help team so they can pull up your account and take a look. You can find more info on how to set up a case with the team at the EA Help website. 

Hey @Fulblade, 

The season hasn't ended just yet. The ranked split just happened recently, so you'll have the chance to rank up again during the second split. Once the season ends you'll get the rewards for the highest rank you got between the first and second splits. 

Hi @MrMartinez702TV, 

I'm afraid that account bans aren't something that we can look into here on Answers HQ. 

If you've already contacted the Terms of Service team, and after reviewing the account they determined that the ban shouldn't be removed, then I'm afraid the account will remain banned. 

@chaw0n 

I see, thank you for letting me know!

Can you share a DxDiag when you have the time? For more info on how to get one visit the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

Hey @Safari99SM, 

Did you have the chance to try reinstalling your graphics drivers to see if that helps? 

Hey @Pogbom01, 

I'm afraid I don't have any updates on this one. There is something I am curious about though. Around the time this starts happening have you noticed any of the in-game performance icons popping up? 

@xHumanNx 

No worries, I understand! 

We are looking into an issue right now that is causing the names of skins to show up incorrectly in-game. I was curious if what you were seeing might have been the same issue, or if it could have been something different. What is the skin showing now when you look at it in your loadout?