EA_Kent

@Hide1nbush1 

Good to know! Thank you for following up. I'm glad to hear you got it fixed. 

@43TH3RF1UX 

Thanks for giving it a shot!

Would you mind posting a DxDiag when you've got the chance? For more details on how to pull one up check out the EA Help website. Please attach the text file to this thread when you have the chance. Thanks! 

Hi @TheOtherWes, 

Have you tried lowering the polling rate on your mouse to see if that makes any difference? I've spoken with a few people who mentioned that helped with similar issues. 

@hecktitor14 

Do you have another Xbox account that you could sign into on your console? If so, what happens if you play Apex Legends on the other account? I'm curious if it would happen on a different account, or if it's specific to this one. 

@0oRonieo0 

Thank you for giving it a shot!

Which datacenter are you connecting to? Have you tried switching to any others to test and see if that makes a difference? 

@43TH3RF1UX 

Got it, thanks!

Can we try out a few troubleshooting steps to see if we can help stop this from happening? A good place to start off would be with the basic and ...

Hey @Baembee, 

Looking at the DxDiag you attached I noticed a few system processes crashing in the diagnostics. When you have the chance could you try running the Windows System File Checker to test and see if that makes any difference? 

For more info on how to run the tool check out the ...

Hi @hecktitor14, 

It's weird that it's so inconsistent. 

Where are you located, and who is your internet provider, if you don't mind me asking? 

@DankeSheen

Thank you!

Can we try setting a different DNS on your PS5 to test if that makes any difference? You can update the DNS settings on your system using the steps below: 

1. Open your PS5 Settings

2. Select Network

3. Select Settings

4. Select Set Up Internet Connection

5. Select Set Up Manually

6. Choose WiFi or LAN Cable depending on what type of connection you're using

7. Select DNS

8. Enter 8.8.8.8 as the Prima...

Hey @XxTheMan1201xX, 

I'm afraid that account issues aren't something we can help with here on Answers HQ. 

When you've got the chance please reach out to the EA Help team to see if they can help you recover the account. For more info on how you can set up a case with them check out the EA Help website. 

Hey @larahn123, 

Have you double-checked to make sure your EA Account is connected with your Twitch account? You can find more details on how to link the accounts over at the EA Help website. 

If you're still having trouble with the accounts linked please let me know....

@ThePinkFink 

Thanks for following up and letting me know! 

@AnimeGamer456 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They may be able to see what is preventing the purchase from going through. 

You can find more details on how to set up a case with the team at the EA He...

@oNoxiouso 

Good to know, thank you for sharing this! 

@kbrown0120 

Thanks!

I just wanted to confirm, because two accounts connected to the same EA Account aren't able to send invites. I was curious if that is what might have been happening in this case. 

Is your son's account set up as a child account? 

@DankeSheen 

Got it, thanks!

Which platform are you playing on? 

Hey @Rahz_VII, 

I know it's definitely frustrating to get kicked like this, especially when you're losing RP. 

While I'm afraid we can't help with the lost RP, I'd like to see if we can do anything to help stop these disconnections from happening in the future. When you have the chance can you try running through the ...

Hi @0oRonieo0, 

I'd like to try out some connection troubleshooting steps to see if we can help stop this from happening again. 

When you've got a chance I'd recommend starting out with the basic and ...

Hi @43TH3RF1UX, 

I wasn't able to see the video at the link you posted, I'm afraid. 

Are you seeing any of the in-game performance icons popping up around the time the screen is freezing up? 

Hey @ThePinkFink, 

Have you tested this with another mouse to see if the same thing happens with different hardware?