EA_Kent

@EvilScotsman000 

Thanks! I appreciate that. 

Looking through the diagnostics section in the DxDiag I noticed there were some errors coming from a few Windows processes. When you have the chance would you mind running the Windows System File Checker to see if that helps at all? If these freezes are related to a missing or corrupted system file that may help fix the issue. 

For more info on how to run the tool check out the ...

@AIopias 

Thanks for giving it a shot for me. 

I'd like to try out some connectivity troubleshooting steps to see if it helps with the issues you've been seeing. A good place to start off would be with the basic connectivity steps over a...

Hey @valeeldoro. 

No need for an apology. 

This is a request we've been hearing from a lot of people. I haven't heard if there are any plans to add something like this to the game, but we'll continue passing along the feedback to the team. 

/Kent

Hi @AIopias. 

Let's take a look and see if we can help get this fixed for you. 

Which datacenter do you normally connect to? Have you tried switching over to a different one to test and see if you're still running into the same problems? 

/Kent

Hey @DogtorFirulais.

It's definitely odd that it would work normally sometimes, but then get locked at such a low FPS other times. 

When you have a chance would you mind sharing a DxDiag so we can take a look? You can find more details on how to pull up the file over at the ...

@FSB_Steelcrow 

You're welcome! 

/Kent

@j_watson1646 

You're welcome!

Thanks for following up and letting me know you were able to get it figured out. 

/Kent

Hi @Ashven27. 

I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. When you have a chance please get in touch with the EA Help team so they can pull up your account and take a look. 

For more information on how you can set up a case with them check out the ...

Hi @MissedReality. 

Unfortunately an account ban isn't something we would be able to investigate here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban could be lifted. 

When you've got a chance please set up a case with them so they can take a look. You can find more details on how to create a case with them at the ...

Hi there. 

I'm afraid that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please reach out to them when you have a chance so they can take a look. 

For more information on how to set up a case with them check out the EA Help website. The TOS team will follow up with you via email as soon as they can. They review these appeals on a case-by-case basis, so I'm afraid we don't have a time frame on how long the investigation may take. Keep an eye on your email for a reply,...

Hi @FSB_Steelcrow. 

Heirloom shards do drop after 500 packs have been opened. If you still haven't received any then you most likely just haven't opened the correct number of packs. 

Also, the drop rate for getting shards out of a pack is always the same. It's very rare (less than 1% chance), and your account level has nothing to do with the odds of getting an heirloom. 

/Kent

@CO2000A_A 

You're welcome! 

/Kent

@j_watson1646 

Thanks for the details!

When you've got a chance would you be able to try rebuilding the database on your PS4 to see if that helps at all? If this is happening because of corrupt files in the database that may help fix this. 

To rebuild the database first start up the PS4 in Safe Mode then select the Rebuild Database option...

Hey @sUciDeYTOfficial. 

If you follow the filepath in the error message you're seeing you should be able to locate the specific file. Once you locate it just rename the specific file and launch the game. That might help stop the error from happening. 

/Kent

@CO2000A_A 

The dates can vary for each event, but I'm not sure if there's a particular formula for that. They usually run for a couple weeks, but some have been a bit longer or shorter. 

When a new event starts up we'll usually post an announcement over at the Apex Legends website with more details. Those posts will have the date range for how long the event will be running. Check out the ...

@Alvarix_PT 

Nice! I'm glad to hear it. 

/Kent

@naturehunter474 

I understand it can feel nice to have something rare, but the Apex Legends team did say that limited time skins might be coming back again in the future. It's not a guarantee, but those skins might always resurface again at some point. 

/Kent

@AllNamesRTaken01 

No worries!

Thanks for following up and letting me know it helped. That's good to hear! 

/Kent

Hey @CO2000A_A. 

We have an overview of how the events work in Apex Legends over at the official website. Was there something more specific you were hoping to learn about the in-game events? 

/Kent