Ubi-Baron

Hi SnowBlack92

You need to be logged into the Uplay account that you originally redeemed the game on when playing on PC, that doesn't seem to be the account you are posting from.

Thank you

Thank you for reporting this to us, CerealKiller.RS

Although at the moment this is a moot point, we're not able to interact with matches that are ongoing. As such it would not have been possible for us to change the outcome of this.

Have you seen this multiple times or just the once?

Thank you for getting back to me.

It seems this is an issue that the team are aware of and is being looked into. At the moment there doesn't seem to be a workaround for this issue.

Does this for instance happen after the game has been running for a long time or can it happen in the first game of a session?

Hi BOO70,

Looks like it wasn't correctly added to your account, I've gone ahead and added it for you. You should be able to see it in your game list, although you may need to relog on Uplay.

Thanks

Thank you for reporting this to us, TheKharjo

Is this still occurring? We last had reports of this occurring during some server issues, were you having anything similar at the time?

Additionally, what platform is this on?

I'm sorry that you've been encountering this, Duck_Jesus

The first thing we'd advise is verifying the game files, as this should remove/reinstall BattlEye and may help with this issue. You can do this through the steps in the guide here.

Thank you for providing that information, Detres

I'm sorry to hear this has been occurring, Poxitiv

Are you still seeing this and was it working normally before? Usually these issues are due to short term connection issues and usually resolve themselves within a few hours.

If you're still seeing this, try following the steps in the FAQ here. This contains some steps that can help with connection issues on Xbox.

ROD7HOT,

Are you on PS4 and is this the Year 3 pass? If so then it's a different issue than the users here were seeing.

We are currently working on an issue that is causing the Year 3 Pass to not be correctly added on PS4.

Thank you

Hello XogadorPL, I'm sorry to hear that this has occurred.

Do you have any alternative accounts on your console? If so, can you try starting the game from one of those accounts to see if the same thing occurs? If you don't please try quickly setting one up to test.

Thank you

I'm glad to hear that you were able to find a solution for this, thanks for the update!

Hello,

As you say it does seem to have been over 40 days. Something that can also stop you changing the name is if it's considered offensive or in-use on another account.

For assistance with this we'd ask you to please speak with the Support Team through the site here or through ... Read more

Ok thanks for trying that, can you check again now? You should now be able to see it in your games list and download it, as it's been added to your account on our side.

If that's possible for you to do that, it may help to correctly flag you for access to the TTS.

Hello AngelOfDth196,

Thank you for reporting this to us.

Just to confirm, you are logging in with the same account that you are using here? Are you able to try logging into the game on console and then checking Uplay again? Just as it seems like it's been a little time since your last login.

Thank you

Thank you for reporting this to us, I'm sorry to hear this is occurring.

Have you tried a different mouse, just to see if the same thing happens? I assume you are using Hold ADS rather than Toggle? Will the same thing happen if you test it with Toggle?

Hello treexwe41,

We cannot help with issues such as this here, you will need to continue with us through Facebook or speak with the Support Team here

Thank you

Please can you try deleting the Uplay cache via the steps here?

Thank you

Hello KR4UTS_EMME,

What CPU and GPU are you using?

Thank you

Hello Whely_the_chair,

Thank you for reporting this to us.

Does it also reset your Loadouts or just the Graphical settings? Has it always been this way or did it start after a certain point?

Thank you