Ubi-Borealis

Ubi-Borealis



18 Apr

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting with missing skill points following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble with skill points please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further investigat...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting with Eivor teleporting on the ground following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble with teleportation without any desynchronization, please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting in "The Twit Saga Part Two" following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "The Twit Saga Part Two," please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for furth...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of "Deviled Water" not completing after the NPC enters the water following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "Deviled Water" with the World Event completing after the NPC enters the water, please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I'd like to share an update with you all from the investigation into "Walls and Shadows." After thorough testing, the dedicated teams have confirmed that they have been unable to reproduce this issue in-game following the release of TU 1.5.0.1. We will now be marking this thread as "Resolved."

If you're still encountering trouble whilst completing the investigation in "Walls and Shadows," please don't hesit...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting in "Tilting the Balance" following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "Tilting the Balance," please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further inv...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting in "This Son of Jorvik" following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "This Son of Jorvik," please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further inves...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting in "Flann Over Ireland" following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "Flann Over Ireland," please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further inves...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting in "The Forge and the Flame" following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "The Forge and the Flame," please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for fur...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting in "A Feast to Remember" following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble in "A Feast to Remember," please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further inv...

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13 Apr

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing an update with us, @Bojan-77, and for letting us know that changing your Jomsviking to the default cosmetics resolved the data corruption error. I'm glad to hear that you've been able to find a workaround!

I've heard similar reports to this before, and I'd be interested in collecting some additional information from you. You mentioned that the "data corrupt" error occurs again if you try changing the gear of the Jomsviking. Would you be able to capture a video of this, as this will be really useful for the ongoing investigation into this specific trigger for the error. I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @sempiternalamo1! Welcome to the forums 🙂

I'm sorry to hear that you've encountered trouble when following Brudd during "Gift to the God." The dedicated teams have been investigating this issue further, and a fix will be deployed in a future update. We don't yet have an ETA for when this update will be released for the game. I'd recommend keeping an eye out within the ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @atributes16!

Have you been able to try the troubleshooting steps suggested by ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Sky0ti!

I apologise for the delayed response. Are you still encountering an Online Service Error 0x20101903 when launching Assassin's Creed Valhalla?

If you haven't already, I would suggest trying these basic PC connectivity t...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @quechato123! Welcome to the forums 🙂

I'm sorry to hear that your Lunden quests have disappeared after taking on a mission elsewhere. To help us to look into this further, can you please provide us with a video which shows the following:

  • Your active quest log, showing that "Smashing the Compass" is not available.
  • Your in-game map, showing that there is no quest objective for "Smashing the Compass."
  • Your Alliance Map, showing that you are currently pledged to Lunden.
  • Your completed quest log, showing that "Firing the Arrow" a...
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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Njl4!

I'm sorry to hear that you're experiencing a crash when launching Assassin's Creed Valhalla. Please note that third-party software, such as mods, aren't officially supported. The Player Support team will be unable to assist you with any issues encountered as a result of using these types of programmes.

You've mentioned that you've now removed all mods. In this case, I would recommend trying these basic PC troubleshooting steps, as these ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @ninjaflipp15!

I'm sorry to hear that you're unable to tie up Tedmund during "Puppets and Prisoners." Thanks for taking the time to share your report with us.

To help us to investigate this issue further, would you be able to provide us with a video which shows the following:

  • Your active quest log, showing that "Puppets and Prisoners" is the active quest and the current objective for the quest.
  • Your current location in-game, showing that you're at the house Tedmund is in.
  • That you are unable to tie up Tedmund when prompted.


I'd recommend uploading your video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link wit...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Nkaran!

I'm sorry to hear that you're unable to progress in "Dellingr Rabbit." Would you be able to provide us with a video that shows you're stuck in the area and that you're unable to leave (either on foot or by fast travelling)? I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at.

Can you also let us know what steps you took prior to becoming stuck? Did anything strange happen in-game before the issue occured?

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Arctificee! Welcome to the forums 🙂

I'm sorry to hear that you've been encountering freezes whilst playing the Dawn of Ragnarok expansion. Thanks for letting us know what troubleshooting steps you've already tried, as well as providing a video of the freezing.

Just to confirm, have you been able to try all of the steps shared on our ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @RCDeschene!

Thanks for sharing your report regarding Basim's Sword and the missing name following the upgrade to Divine quality. The dedicated teams are aware that both the Eclipse Scythe and Basim's Sword are affected by this issue, and they're looking into this further.

Any future updates will be published within the ...

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