Ubi-Borealis

Ubi-Borealis



27 Apr

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    Ubi-Borealis on Support Forums - Thread - Direct

Thank you for sharing an update with us, @LixTheWolf! I'm glad to hear that you've been able to find a solution that works for you and resolves the issue 😄

Please note that Ubisoft Support is unable to assist with any trouble that may be caused as a result of unsupported third party software, as ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing us with more information, @Kulurak_CZ!

As psnprofiles / truetrophies are not official Ubisoft websites, I'd recommend reaching out to their dedicated Player Support teams. As the rarity of a trophy is something that is decided by PlayStation, it may also be worthwhile reaching out to the ...

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26 Apr

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

Thank you for continuing to share your experiences and feedback regarding the investigation into "Majesty in the Dark" with us within this thread. I'd like to reach out to you all with an update from the investigation into this quest!

The dedicated teams have confirmed that a fix for this quest will be deployed in a future update! We don't yet have a confirmed ETA for when this update will be released for the game. Once we have more definite information to share, it will be posted within this thread. Additionally, any future updates will also be published via patch notes within the News & Announcements forum.

Thanks...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

Thank you for continuing to update this thread with your experiences with "Finding Fritjof" following the release of TU 1.5.1, as well as your feedback regarding the reopened investigation. I'm sorry that this issue has persisted for so many of you, and for any impact that this issue has had on your gaming experience.

I'd like to confirm that the dedicated teams have been notified about the ongoing issues that ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I apologise for the double post. The dedicated teams have reached out to us with an update regarding the reopened investigation into "A Brewing Storm." I'm happy to confirm that the team will be deploying a fix for this issue in a future update!

We don't yet have a confirmed ETA for when this update will be released for the game. Once we have more details to share, they will be posted within this thread. Additionally, any future updates will also be published via patch notes within the News & Announcements forum.

Thanks! 😊...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I apologise for the double post. The dedicated teams have reached out to us with an update from the investigations into "Deviled Water," and they have confirmed that they will be deploying a fix for this World Event in a future update!

We don't yet have a confirmed ETA for when this update will be released. Once we have more definite information to share, it will be posted within this thread. Additionally, any future updates will be published via patch notes within the News & Announcements forum, so please keep an eye out for these.

Thanks! 😊...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I'd like to share an update with you all from the investigation into "Skal to Your Wealth." The dedicated teams have been investigating this issue further, and they will be deploying a fix for this World Event in a future update!

We don't yet have a confirmed ETA for when this update will be released for the game. Once we have more details to share, they will be posted within this thread. Additionally, any future updates will also be published via patch notes within the News & Announcements forum.

Thanks! 😊...

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25 Apr

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I'm sorry to hear that a number of you have been missing your Daily Item from Reda's Shop. We've now adapted this thread into a Megathread so we can collect information for the dedicated teams as part of the investigation into this issue.

Thanks for taking the time to share your reports with us. The dedicated teams have been notified and are looking into this issue further. If you have noticed that any of your Daily Items are missing, please can you provide us with the following information:

  • The date/time the item was missing.
  • An image that shows there is no Daily Item available for purchase.


You can share an image directly in your post, or by uploading it to a sharing platform (such as Google Drive or One Drive) and posting a shareable link within this thread.

...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Following the release of TU 1.5.1, we have seen an increase in reports for missing Daily Contracts from Reda. A new dedicated Megathread has been created to follow the investigation into this issue.

The dedicated teams are looking into how level scaling is affecting Reda's quests, and are taking this into consideration when investigating other reported issues with Reda's Daily Contracts.

To try and pre...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I apologise for the delayed response. Thank you for continuing to share your crash reports during cutscenes within this thread. I'd like to reach out to you all with an update from the investigation into this issue!

The dedicated teams have confirmed that they will be deploying a fix for these cutscene crashes in a future update! We don't yet have a confirmed ETA for when the fix will be released for the game. As soon as we have more details to share regarding this update, we will let you know within this thread. Additionally, any future updates will also be published via patch notes within the News & Announcements forum.
...

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18 Apr

Comment

Hello there!

Thanks for sharing those images with us, @lex_47! I've now added these images to your report to the dedicated teams. If we require any additional information from you regarding your report, we'll reach out within this thread.

I'm sorry to hear that you've encountered this issue in your own game as well, ...

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Thanks for confirming that you've already tried those troubleshooting steps for us, @RecklessWizzard!

If you have a support ticket open already, then I'd recommend that you continue receiving support via your ticket. Your system files will allow the team to take a closer look at your unique system and provide you with additional troubleshooting steps. By receiving support in the one place, it prevents information from being lost in the forums, and it also means we won't ask you to repeat any steps you've already tried.

If there's anything ...

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Comment

Hello there @powerliftt! Welcome to the forums 🙂

I'm sorry to hear that you've had trouble with your Maelstrom Protocol XP tracking. Thank you for taking the time to share your report with us.

The dedicated teams have been notified about this issue and are looking into this further. I've forwarded the information you've shared with us so far to them so they can include it in the ongoing investigation.

Would you be able to provide a video that shows your XP isn't increasing when taking part in the Maelstrom Protocol? A video showcasing the issue would be ver...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

As we have had no further reports of players receiving the wrong key for the Twilight Pack, we will be marking this thread as "Resolved" and locking it.

If you are having trouble with your additional content for Assassin's Creed Valhalla, then we'd recommend that you create a support ticket so our team can take a closer look at this. You can create a support ticket in the following ways:

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

As we have had no further reports of players being unable to redeem the Twilight Pack DLC codes, we will be marking this thread as "Resolved" and locking it.

If you are having trouble redeeming any codes for Assassin's Creed Valhalla that you purchased from the Ubisoft Store, then we'd recommend that you create a support ticket so our team can take a closer look at this. You can create a support ticket in the following ways:

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As the dedicated teams have confirmed that it is working as intended that some gear sets are no longer available in the Animus Store, we will be locking this thread.

The sets that have been affected by this are the following:

  • Hearthweru
  • Einherjar
  • Mystical
  • Valkyrie
  • Berserker
  • Modern Day
  • Huldufolk
  • High Elf
  • Charlemagne


These gear sets are now be available as "Theme Packs," which can be purchased from the "Exclusive Offers" tab. The Theme Packs are re-bundled offers from a given theme, which contain 24 items (such as gear set, mount and raven skin, settlement accessories and ship scheme). The price of these Theme Packs is reduced if you already own any of the items.

These Theme Packs rotate on a weekly basis on a Tuesday at 14:00 UTC (you can check the timer by opening up the pack). (you can check the timer by opening up the pack). Three packs...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting with the mouse and keyboard inputs following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble with your controls inputting, please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful f...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

The dedicated teams have confirmed that this error encountered when launching Assassin's Creed Valhalla via GeForce Now should now be resolved. We will now be locking this thread.

If you are having any trouble launching your game via GeForce Now, please don't hesitate to create a new thread so we can look into this further. Please include any error messages you may have encountered, as well as what troubleshooting steps you have tried yourself, as this will be helpful for further investigation.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues with missing all Achievements on PC, we will now be locking this thread.

If you encounter any trouble with missing all of your PC Achievements, please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further investigation.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no reports of issues persisting when using the fishing line following the release of TU 1.5.0, we will now be locking this thread.

If you encounter any trouble when fishing in-game, please feel welcome to create a new thread and our team will investigate further. When creating a new thread, please ensure that you include a video of the issue you've encountered, as this is helpful for further inve...

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