Ubi-Borealis

Hello there!

I apologise for the delayed response. Thank you for taking the time to share your report regarding the visibility of the map icons for the Thousand Eyes representatives. Thank you for also including the Lunden images in your report, @XBL_Laberbacke!

I've passed these along to the dedicated teams so they can take a closer look at this, and check whether this is working as intended or is actually an issue. If they'd like you to provide any additional screenshots, then we'll reach out within this thread.

In the meantime...

Hello there @Marniack! Welcome to the forums

I apologise for the delayed response. I'm sorry to hear that you're missing daily contracts from Reda. We have an ongoing Megathread for the investigation into this issue, which I recommend you check out when you're next able to.

Just to check, have you tried altering your level scaling setting...

Hello there @braudrist!

I apologise for the delayed response. Thanks for sharing your report regarding the All-Father's Guard, and for including an image. To my knowledge, all shields should have a "Block" stat, so I've forwarded this to the dedicated teams so they can take a closer look at this.

If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out for any future updates within the ...

Hello there @ChummySnail5,

I apologise for the delayed response. Thank you for taking the time to share your feedback with us regarding the ongoing investigation into missing items after taking part in a Mastery Challenge. I'm sorry for any impact that this issue has had on your gaming experience, and would like to reassure you that the dedicated teams are looking into this further. I have passed on the feedback you have shared to the dedicated teams.

As advised by my colleague ...

Hello there @UnicornHairs! Welcome to the forums

I'm sorry to hear that you've lost a number of your runes. I'd just like to clarify what caused your runes to disappear. You mention that you noticed this happened after upgrading your gear to "Mythical." After you logged back into the game, can you let me know if your gear was still "Mythical" (marked with gold) or had it changed to "Divine" (marked with silver)? It would be helpful to clarify what enhancement your gear currently as we look into this...

Hello there @OlgaBaikova!

I apologise for the delayed response. Thanks for taking the time to share a video with us that demonstrates Synin only looting the fish. I've now forwarded your report to the dedicated teams so they can take a closer look at this.

Thanks for taking the time to share your experience as well, ...

Thanks for sharing your experiences and feedback regarding Kara's Arena, @XBL_Laberbacke & ...

Hello there!

I've merged together a couple of similar threads about being unable to able to interact with Durrigor during "The Warlord's Daughter." I apologise if any ongoing discussion has been disrupted by this merge. Creating a single thread helps us to keep information and updates from an investigation in an easy-to-find place.

Thank you for taking the time to share your reports with us, and thank you to @johnboy412000 for providing us with a video as well. I've now forwarded these to the dedicated teams so they can take a closer look at...

Hello there,

I've merged together several threads regarding reports of encountering an Online Service Error 0x7000015F whilst playing Assassin's Creed Valhalla. I apologise if any ongoing discussion was disrupted by this merge. By creating a single thread, it helps us to keep all information and updates from an investigation in an easy-to-find place.

The dedicated teams have been unable to reproduce this issue following the release of ...

Hello there,

I've merged together several threads regarding reports of encountering an Online Services Error 0x20100302 whilst playing Assassin's Creed Valhalla. I apologise if any ongoing discussion was disrupted by this merge. By creating a single thread, it helps us to keep all information and updates from an investigation in an easy-to-find place.

The dedicated teams have been looking into this error code further, and it has been confirmed that this error is working as intended. The error message only occurs when too many actions are taken for the server to process (like hovering the cursor on any picture multiple times in sequence).

We will now be marking this thread as resolved. If you are experiencing any other connectivity issues whilst playing Assassin's Creed Valhalla, then I'd recommend creating a new thread so our team can look into this further.

Thanks! ...

Hello there,

After further investigation into the reports that were shared with us following the release of TU 1.5.0, it has been discovered that these reports were different issues than the one being investigated in this thread ("Deviled Water" not registering as complete after the NPC enters the water). We will now be marking this thread as resolved again, as we have had no new reports of this issue persisting in-game.

If you are encountering a different issue in "Deviled Water" that is preventing you from completing this World Event, then I recommend you check our out ...

Hello there @gametim88! Welcome to the forums

I've forked your post out into its own thread, as it sounds like a slightly different issue to Jomsviking gear resetting. Thanks for taking the time to share your report with us!

Just to clarify, the Jomsviking lieutenant you created in another save game is now the Jomsviking lieutenant in a new save game (and separate playthrough) you've c...

Hello there!

I'd like to provide you all with an update regarding the ongoing degradation for Ubisoft Connect. We have received confirmation that this degradation should now be resolved for Assassin's Creed Valhalla. The dedicated teams are still looking into this issue for other Ubisoft titles, but we have been notified that there should have been improvements for all games.

Please note that there may still be a short delay in challenges and stats updating. We'd advise waiting 24 hours after meeting the challenge or stat requirements to give the servers time to update your data accordingly. I understand that this delay may impact on your gaming experience, and apologise for any inconvenience caused.

As this issue has been resolved for Assassin's Creed Valhalla, we will now be locking this thread. If you'd like to keep up to date with any future updates from this incident, we'd recommend following our ...

Hello there @Azhrei21!

Thanks for taking the time to share your feedback about the new Drake mount's growl. I'm sorry to hear that you're disappointed with its current sound. I've shared your feedback with the dedicated teams for further consideration.

If any changes are made to any of the in-game mounts, then this information will be made available in patch notes published within the ...

Hello there @CarolineLloyd!

Are you having trouble installing Assassin's Creed Valhalla after purchasing it from Epic? I was unable to find any previous post by you within this thread, so I'm a little confused about what we've gotten in touch with you about.

If you can let us know more about what you require help with, we'll gladly assist further!

Thanks!

Hello there @aboulfad0! Welcome to the forums

I'm sorry to hear that you're having trouble with the HDR graphics in Assassin's Creed Valhalla. We had forwarded reports of this to the dedicated teams for further investigation, but they have been unable to reproduce these washed out graphics during testing on recent Title Updates of the game.

If you have any images or videos you can share that demonstrate how the graphics appear in your game, we can pass these along to the dedicated teams for a closer look. I recommend uploading any images to a sharing platform, suc...

Hello there @Aelfred2k3!

I'm sorry to hear that you're encountering trouble during "Cold Embers," and that the first part of the investigation isn't registering for you. Would you be able to provide us with a video that shows these interactions during the investigation aren't registered, which is preventing you from progressing with this quest?

I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you post a shareable link within this thread we can take a closer look at.

Thanks! ...

Hello there @Nelvaanian,

I apologise for the delayed response. I'm sorry to hear that you're experiencing crashes in-game.

We'd like to see if we can help resolve these technical issues for you so you can enjoy playing Assassin's Creed Valhalla. Can you let us know what platform you play the game on (PC/PlayStation/Xbox)? This will help us to provide you with further troubleshooting steps.

Can you also let us know if you've encountered any error messages or pop-ups when the game has crashed? This information will also be helpful for further investigation.

Thanks! ...

Thanks for letting us know that you've been able to open a support ticket, @Gbaltov!

For clarity's sake, I recommend that you continue receiving support via your ticket, as this will prevent information from being split between the forums and your ticket.

If there's anything else we can help you with, please don't hesitate to get in touch.

Thanks!

Thanks for sharing an update with us, @SpirantCrayon22.

I understand it might not be majorly impacting on your gaming experience, but it does sound like the Raven Loot ability is not working as expected. We'd still like to pass on any videos you might have of this issue to the dedicated teams so they can take a closer look at this and see if any improvements can be made to this ability.

If you've been able to capture any videos that shows your Raven not looting as expected, please share them within this thread so we can ensure they're pass...