Ubi-Borealis

Hello there @Janwiicked! Welcome to the forums

I'm sorry to hear that you're encountering a "Uplay Redeemed Required" error when trying to play Assassin's Creed Valhalla.

The issue you reported has been reported to the dedicated teams and is currently undergoing further investigation. In the meantime, we apologise for any inconvenience this has caused.

I'd recommend keeping a...

Thanks for providing us with that video, @PaieLCitra! I'm sorry to hear that this audio issue has impacted on your gaming experience.

If you haven't already, I would recommend that you try these basic troubleshooting steps. These steps help to tackle a number of common causes behind tec...

Hello there @Azhrei21!

I'm sorry to hear that you're having trouble completing the Trial of the Wolf at Templebrough. Just to confirm, is the issue you're encountering that the pots remain exploded after a reset? Or are you having trouble with getting enough headshots?

We are aware of an issue where the oil jars in this trial seemingly explode by themselves, which can prevent players from achieving enough kills to score gold. The dedicated teams are looking into this issue further.

Any future updates regarding the oil jars in the Trial o...

Thanks for helping out and providing an image of the stone's location, @iamraunakchatt! I'm glad that this has helped @TheDude722 out!

Are you still having trouble completing your Jotun Blight world event, ...

Hello there @TopDaredevil1! Welcome to the forums

I'm sorry to hear that you're having trouble creating a manual save whilst playing Assassin's Creed Valhalla. Can you provide us with more information about what happens when you try to create a manual save? Do you encounter any error messages or pop-ups?

Can you also let us know if your game is auto-saving, or if you are unable to create any type of save at all? If you can provide a video which shows what happens when you try to save your game, this will be helpful for further investigation. I'd recommend uploadin...

Hello there @XBL_Laberbacke!

I'm sorry to hear you've encountered some incorrect pop-ups and labels. Do you happen to have any images or videos that show the Altar in England being incorrectly labelled as a Dwarven Altar, as well as the projectors in Svartalfheim also getting a different description/tutorial box? We can then pass these along to the dedicated teams for a closer look.

Thanks!

Hello there @RyseOfAntiquity!

I apologise for the delayed response. I'm sorry to hear that you're encountering issues with level scaling in Ireland. Thanks for taking the time to share your report with us.

We're aware of some issues affecting level scaling, and the dedicated teams are looking into this further. To help with the investigations, we'd be interested in collecting a video from you. Would you be able to provide a video which shows the following:

• Your Combat Difficulty and Level Scaling settings.
• That, whilst...

Hello there,

I apologise for the delayed response. As confirmed by @Ubi-Nacho, the dedicated teams are currently looking into this issue with being able to sell exclusive runes, without being able to acquire these again. They haven't informed us about what the "intended" nature of selling the exclusive runes is (such as being unable to sell them, or the runes becoming available to purchase again), so we would be unable to speculate on what this is.

I've also shared your concerns about the exclusive runes that can be purchased as part of the "Daw...

Hello there @Abocchino4495! Welcome to the forums

Thanks for taking the time to share your experience with this interaction. Do you happen to have any video footage that shows you being wrongly accused, or that the dialogue changes when speaking to the guard at the docks? This footage could be helpful for further investigation into this issue.

If you have any videos to share, I'd recommend uploading these to a sharing platform (such as YouTube or Google Drive), as this will allow you to post a shareable link within this thread that we can take a closer look at.
...

Hello there @Adisuperbgamer! Welcome to the forums

I'm sorry to hear that you've had trouble with your purchase from Epic Games. Just to clarify, are you being asked for an activation code when trying to launch Assassin's Creed Valhalla? Or are you just sharing feedback regarding this issue.

If you have been asked for an activation code, then I'd suggest trying the steps shared by my colleague ...

Thanks for sharing your troubleshooting tips, @YazX_! We'd definitely recommend that you ensure you're using the dedicated GPU rather than the integrated GPU, as using the integrated GPU can cause technical and performance issues.

If anyone else is exp...

Hello there @doulepsegmtx! Welcome to the forums

I'm sorry to hear that you're experiencing crashes when connecting to the servers. Thanks for taking the time to share your report with us, and for including what troubleshooting steps you have already tried.

I would recommend that you try the other basic troubleshooting steps ...

Thanks for sharing your feedback with us about the toxic ability, @L0K1-01!

We've passed this feedback along to the dedicated teams for further consideration. Any changes to the game will be shared via patch notes published on our official platforms and within the News & Announcements forum, so please keep an eye...

Hello there,

I've merged several posts together regarding the degradation that has taken place with Ubisoft Connect since 24 March 2022 into a single Megathread. I apologise if any ongoing discussion has been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in an easy-to-find place.

I'm glad to hear that the issue seems to be resolving for a number for you, and that your challenges and stats are updating as expected again (albeit with a small delay). I'd like to reassure you all that the dedicated teams are still looking into this degradation further. You can find out more updates within ...

Hello there @brunoferreira92!

I'm sorry to hear that your All-Father breeches are missing from your inventory. We've had some similar reports of this behaviour happening in-game, and I'd like to collect some additional information from you.

• Do you remember what order you acquired each piece of the All-Father set from Kara?
• Did you upgrade any of the All-Father gear pieces to Mythic rarity after receiving them?
• Can you provide us with a video which shows the following:
  • The items available to purchase from Kara's Domain.
  • Your in-game inventory, showing that the All-Father breeches are missing.

I'd recommend uploading the video to a sharing platform, suc...

Thanks for providing us with those images, @Deftonce! I can see what you mean when you zoom in and out, focusing on Eivor's face. I've forwarded these to the dedicated teams so they can take a closer look at these.

If we require any additional information from you, we'll reach out within this thread. In the meantime, any future updates will be posted via patch notes published within the ...

Hello there @bielik01!

We're aware that players can be awarded excess skill points from the St Denis mystery, and the dedicated teams are looking into this further. I just want to check if this was indeed how ...

Thanks for sharing those images with us, @Waynedal! I've popped them under a spoiler warning, just as you provided quite a few of them, so it makes it easier to navigate through this thread.

I'm sorry to hear that you've encountered a separate issue with your menu tabs appearing in the middle of the screen like that. Has this happened before, or was this the first time you've seen this?

I'd like to collect some more information about your graphics settings as well, if possible. This information could be helpful for further investigation by the de...

Hello there @Hefeydd_!

I'm sorry to hear that your Berserker set and Twilight set keep resetting after using the Quick Resume feature when playing Assassin's Creed Valhalla. I apologise for any impact that this reset has had on your gaming experience.

As you already know, the dedicated teams have been notified about the Berserker gear resetting when loading into the game, and they are investigating this issue further. You can follow the investigation into this specific issue in ...

Thanks for sharing that video with us again, @Valour549! I can see exactly what you mean, with the rune perk from the Antler Bow no longer being applied once you equip the secondary hand weapon.

I've forwarded your report to the dedicated teams so they can take a closer look at this. If we require any additional information from you, we will contact you via this thread.

Any future updates will be posted within the ...