Ubi-Borealis

Ubi-Borealis



28 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together several threads about players being unable to progress in "A Brewing Storm" following the end of the Yule Festival. We've created a new Megathread for this issue, rather than reopening the old one, as it has been several Title Updates since the last fix was deployed. I apologise for any confusion that may have been caused by...

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27 Jan

Comment

Hello there,

We will now be locking this thread, as this discussion has started to head in a very different direction and has the potential to be considered as trolling.

Please be careful in the future to avoid making any comments or posts that could be interpreted as racist, or else discriminatory towards those from other ethnic backgrounds. We also ask you to respect your fellow players. I recommend that you take a moment to read our forum rules, as violating these can result in action being taken on your account.

Thank you. 🙂

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @latot! Welcome to the forums 🙂

The development team have been notified about this issue in-game, and they are looking into why "light-fingered" isn't working as intended further. I've now shared your report with them as part of the ongoing investigation.

Any future updates will be published within patch notes via the ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

I apologise for the delayed response. Thank you for continuing to update this thread with your additional findings regarding the dead NPCs in Dubgaill Landing.

Just to let you know, I've deleted the post wherein you shared you case number for your own security. Case numbers are considered to be private information, so I would therefore ask you to avoid sharing these within the public forums.

As mentioned by my colleague ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @azullFR!

I apologise for the delayed response. I've reached out to the dedicated teams to see if we can get more information for you about the set appearing available for purchase again, despite the fact you've never updated the Modraniht gear you previously collected.

I know that Yule has now ended, but it would be nice to see if we can get more clarification on why the duplicated set has appeared for you. As you theorize, it may be due to the fact you've upgraded parts of the set (seax and shield).

I've also reached out to y...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I apologise for the double post. I've merged together two recent threads about Opal not registering in the inventory following collection. I apologise if any ongoing discussion has been disrupted by this merge.

Thank you to those who have taken the time to share their report regarding missing Opal with us, and for including videos. I'd like to ask for some additional information from you all so we can notify the dedicated teams about this issue.

To help us to take a closer look at the missing Opal, would you be able to provide us with the following information:

  • When did this issue occur? If you can provide the date/time, that will help us to check if there was any known issues with degradation that could have potentially caused the Opal to not be added to your inventory immediately.
  • Where were you when the Opals were not registering as collected (Norway/England/Ireland/Francia etc)? If you can provide an image of your exac...
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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @ar47urd3n4! Welcome to the forums 🙂

Thanks for sharing your experience with us regarding "The Warmth of Winter," and for letting us know that you were able to complete the world event after finding the child near the amphitheatre. Hopefully this workaround can help other players who may have encountered trouble with this mystery! 😄

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @TheNorfolkian & @bielik01!

Thanks for taking the time to report this mis-naming issue, and for including additional ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Maddddinmit4d!

I apologise for the delayed response. Thank you for taking the time to capture and share a video demonstrating the issue you've encountered with the shelves. I've passed this along to the dedicated teams to assist with the ongoing investigation.

It looks like the team have been looking into this issue further as well, and there is a fix planned for a future update! We don't yet have a confirmed ETA for when this update will be released. I'd recommend checking the ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bladebunbun! Welcome to the forums 🙂

I'm sorry to hear that you've encountered some trouble when using Odin's Sight. Thanks for including a screenshot in your report! As mentioned in my earlier post, the development team have confirmed that this limited Odin Sight highlight is working as intended when taking part in missions that involve clearing enemy camps or during sieges (such as during "A Triumphant Return."

You mentioned that it "forever disables this ability." Just to clarify, does this mean that outside of enemy camps/sieges, the reduced Odin's ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

Thank you for continuing to share your feedback about introducing the feature to save during River Raids. The dedicated teams have been taking a closer look at this, and have reached out to us with a response. At this moment in time, there are no plans to implement the ability to save during River Raids to the game. You can read the full statement below:

Thank you for reaching out! We are currently investigating the cause for crashes that are occurring for players during River Raids. However, saves are not implemented during River Raids in order to keep the content challenging. We recommend returning to the settlement when your cargo is full, or when your crew numbers are low, in order to bank your rewards and save your River Raid's progressions.


I understand that this may not be the answer some of you were hoping for, and I would like to assure you that the dedicated teams are looking into what could potentially be causing cr...

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Comment

Hello there,

Thank you for continuing to share your feedback about introducing the feature to save during River Raids. The dedicated teams have been taking a closer look at this, and have reached out to us with a response. At this moment in time, there are no plans to implement the ability to save during River Raids to the game. You can read the full statement below:

Thank you for reaching out! We are currently investigating the cause for crashes that are occurring for players during River Raids. However, saves are not implemented during River Raids in order to keep the content challenging. We recommend returning to the settlement when your cargo is full, or when your crew numbers are low, in order to bank your rewards and save your River Raid's progressions.


I understand that this may not be the answer some of you were hoping for, and I would like to assure you that the dedicated teams are looking into what could potentially be causing cr...

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26 Jan

Comment

Hello there!

I'm sorry to hear that you've encountered some trouble whilst playing Rainbow Six Extraction, @WakenUP.

Please note that "Naming and Shaming" is against our forum rules. I have now edited your post to remove these details. I recommend that you take the time to take a look over our forum rules here.

If you would like to report a player you have encountered in-game, please use the in-game reporting feature. To do this, please go to the "Squad" tab and select the player you would li...

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22 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

The development team have been unable to reproduce this issue wherein players cannot interact with Reda during testing following the release of TU 1.3.0. As we have not had any reports of this issue persisting in-game for some time now, we will now be locking this thread.

If you are having trouble interacting with Reda at the settlement, please can you create a new thread so we can investigate this issue persist...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I apologise for the delayed response. I've merged together several threads about Norvid's disappearance during the Oskoreia festival together into a single thread. I apologise if any ongoing discussion has been disrupted by this merge.

As the Oskoreia Festival has now ended, we will be marking this thread as "Resolved" and locking the thread. If you are having trouble with any other festival in-game, then please don't hesitate to create a new thread so we can investigate further.

Thanks! 😊


21 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

I understand, @bielik01. I've provided the timestamps of the white flashes to the development team to see if this can help to highlight the issue occuring in-game. If we require any additional information from you, we'll reach out within this thread.

In the meantime, I would keep an eye out for any future updates within the ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for clarifying that further for me, @bielik01. I'm going to pass this information along to the development teams to assist in the ongoing investigation.

If you're able to capture any more footage that shows this issue happening more clearly in-game, please would you be able to share it within this thread? I can then add this to your report to the development team.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I'd like to reach out to you all from an update from the investigation into this light issue. The development team are interested in collecting the system files of players who have encountered this visual issue in their games. To help us to collect these, I've now opened support tickets for @WoodyRowes, @geminixnet, ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

The development team have been taking a closer look at this report, and they would like you to provide some additional videos for us. In the videos you have provided, they're unable to see the "Confirm Kill" icon you're referring to. I've taken a look at your videos and I can see a brief white flash after you kill some of the boars / wolves (0:07 in your first video). Is this what you're referring to?

If you could provide another video that demonstrates the issue you're encountering more clearly, that would be very helpful....

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