Ubi-Borealis

Hello there @firefox-GER!

I'm sorry to hear that you've been unable to collect the treasure hoard in Suthsexe. To help us to take a closer look at this, can you please provide us with a video which shows the following:

• The location of the treasure hoard you're trying to collect in Suthsexe
• Your inventory, showing you have collected the appropriate treasure hoard clue
• What happens when you try to collect the treasure hoard in-game, including that no loot is added to your inventory

I'd recommend uploading t...

Hello there @Johnny_Moroney! Welcome to the forums

I'm sorry to hear that you've been unable to update to TU 1.3.1 on your console. Can you check if you can manually update the game? To do this, go to "Library," select Assassin's Creed: Valhalla and press the "Options" button. You should then have the option to check for an update. You ca...

Hello there @Uneasedbow82! Welcome to the forums

I'm sorry to hear that you've been unable to access "Siege of Paris". Just to confirm, have you installed the content to your console? You'll need to install the expansion before you're able to access it, even if you own the season pass.

To find the content, you will need to go to "Manage game content" in the Xbox system. "Siege of Paris" should appear here to download.

If you're unable to find the content here, please don't hesitate to update us so we can investigate further.

Thanks! ...

Thanks for trying those steps for us, @Orolmy! I'm sorry to hear that you're still unable to interact with Wulfhilda. We've forwarded your report, including the helpful video you've provided, to the development team so they can take a closer look at this.

If the team require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the ...

Hello there @Mudtrout! Welcome to the forums

I'm sorry to hear you've been unable to purchase items from Reda's shop. Thanks for including an image, and for letting us know what troubleshooting you've already tried.

Are you still unable to purchase items now? If so, could you send us an additional short video that shows you're able to access Reda's quests, and how long is left on the timers within this menu? Can you then also show us the weekly/daily selection as empty? We can then pass this along to the development team for a closer look.

I'd recommend up...

Hello there @TheNorfolkian!

Thanks for taking the time to share this report with us regarding "The Stink-Brew" mystery, and for including a video which shows the lingering blue glow. I've passed this report along to the development team so they can take a closer look at why this glow is remaining after completing the quest.

If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out within the ...

Thanks for letting us know that you've opened up a support ticket, @ChangoMorado, and for sharing your ticket number with us! I've taken a look, and I can see that a member of the team has reached out to you with some further troubleshooting steps.

Out of curiosity, what are your current graphics settings? I've heard reports from players that crashes can be experienced in "busy" areas if graphics are set to High or Ultra High. I'm aware the battle on the bridge has quite a lot going on on-screen, so if you play with Ultra or High graphics, it could be ...

Hello there @Yusuke614!

I'm sorry to hear that you've encountered an infinite load when traveling to Francia during the "Skal!" quest. Thank you for taking the time to share your report with us, as well as letting us know that you've tried the workaround by uninstalling and reinstalling the expansion.

The development team are aware of this issue, and I have passed on your report for use in the ongoing investigation. The development team have confirmed that they will be deploying a fix for this issue in a future update! We don't y...

Thanks for clarifying further, @MstrTarvos. Just to check, when you start a River Raid, does the map tell you that foreign supplies are exhausted? As mentioned by ...

Hello there @wawasd! Welcome to the forums

You're currently within the English Player Support forums. Would you be able to provide a translation of your post for us?

Alternatively, if you'd like to receive support in Chinese, I recommend ...

Hello there @deathwish279! Welcome to the forums

I'm sorry to hear that you've encountered trouble with your gear resetting. Thank you for taking the time to share your report with us.

To help us to take a closer look at this issue, would you be able to provide us with some additional information?

• Which gear set reset following the game reset?
• Were the runes retu...

Hello there @BB4L-Sherifen! Welcome to the forums

I'm sorry to hear that you've encountered crashes when playing Assassin's Creed: Valhalla. Thanks for sharing your system specs with us, and for letting us know what you've tried.

If you haven't already, please can you try all of the troubleshooting st...

Hello there @SolemnMantis13! Welcome to the forums

I'm sorry to hear that you've lost your save data after restarting the game. Thank you for taking the time to share your report with us, and for letting us know this happened after receiving a "Failed to Save Progress" pop-up.

Have you been unable to access any of your cloud save data? You might be able to access this by selecting "Load Game" if the option is available for you.

If you're still missing your save data, please can you provide us with the following information:

• How many hours of p...

Hello there @TxXAssassiNz!

The development team deployed a fix for this issue in TU 1.3.1. I'm sorry to hear that you've been unable to collect the artefact during the Wenlocan Trial of the ...

Hello there @Karathrax! Welcome to the forums

I'm sorry to hear that you've been unable to collect the artefact in the Wenlocan Challenge of the Raven. Thanks for letting us know what troubleshooting steps you've tried already. The development team deployed a fix for this issue in ...

Hello there @SpirantCrayon22!

Thanks for sharing your report with us! It's possible that the development team added some different loot along the rivers in Ireland and Francia, such as the ability to loot additional fabric. I've personally noticed an increase in fish during my own raids.

I'll reach out to the team to see if we can get confirmation that this is working as intended.

Thanks! ...

Hello there @MetalDawn71!

I'm sorry to hear that you've been unable to select Alsvinder from the stables. Just to confirm, have you tried selecting a different mount, summoning that mount, and then choosing Alsvinder again to see if this triggers them to return?

If you're still unable to summon Alsvinder, can you please send us a video which shows the following:

• You own Alsvinder via Owned Content. You can view this information in the Animus Store.
• You can select Alsvinder at the Stables.
• You're unable to summon Al...

Thanks for the updates, @dech2410 & @philwren999! I'm glad to hear that you've been able to collect the clue from Wicker Grove following a r...

Hello there!

I'm sorry to hear that you've encountered some trouble with your Ship's cargo, @KamikazeSG12. Thanks for sharing some images of the issue you've encountered as well. As shared by ...

Thanks for the update, @DJ-R3D! I'm sorry to hear that your data was corrupted, and for any loss of progress caused. I'm happy to hear that you haven't encountered any further crashes after starting a new game, though

If you encounter any further trouble during your viking adventures, please don't hesitate to reach out to us and we'll gladly investigate further.

Thanks! ...