Ubi-Borealis

Ubi-Borealis



04 Oct

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

I'm sorry to hear you've had trouble following the link provided by @UbiStorm, @Sr_0v3rk1ll. I've now updated the link and it should take you to our Ubisoft Help website.

I can see that you've now been able to successfully open a support ticket. For clarity's sake, I would recommend that you continue receiving ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @strekib!

I'm sorry to hear that you've been experiencing crashes in-game following the last update. Thanks for taking the time to share your report with us.

If you haven't already, I'd recommend trying the steps shared on this basic PC troubleshooting article. These steps help to tackle a number of common causes behind technical issues, such as crashes.

If you're still experiencing crashes after following all of these steps, please do...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @ShashankAv! Welcome to the forums 🙂

I'm sorry to hear that you're experiencing crashes soon after launching the game. Thank you for sharing more information about your system specs, as well as what troubleshooting steps you've tried already. If you haven't already, I'd also recommend trying all of the steps provided on ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @KAI2142! Welcome to the forums 🙂

Your agent does look a little like Rayman there! 😅 That's definitely odd behaviour. If you haven't already, can you please try ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @deku_14All!

I'm sorry to hear you've been experiencing graphical issues in-game. Thanks for updating this thread to let us know what troubleshooting steps you have tried already. Thanks to @TK105, ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @alientookmybeer!

Thanks for sharing your own experience and explanation. To my knowledge, during the progression through the season levels (1-100) players should only gets the season rewards, not the Proficiency caches. Once you have reached level 100 / the seasons end, you should be able to get Proficiency caches again.

If you have reached level 100 and aren't receiving Proficiency caches when levelling up, please don't hesitate to reach out so we can investigate further.

I apologise for any confusion that may have been caused, and hope this explanation provides further clarity.

Thanks! 😊...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @DraCleave!

I'm sorry to hear that you're encountering trouble with "The Division 2." Thanks for taking the time to share your report with us.

You mention that you're encountering a "game stop working" issue. Are you receiving an error or a pop-up with this message? If so, can you send us an image of the message you're receiving whenever your game stops working? This will help us to investigate the issue further.

Can you also let me know if you have tried any troubleshooting steps? If you haven't already, I'd recommend giving the steps on ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @GSlipShot! Welcome to the forums 🙂

I'm sorry to hear that you've been experiencing crashes in-game. Thank you for taking the time to share your report with us.

You mention that you have checked all on your side. Can you let us know what troubleshooting steps you have tried so far? If you haven't already, I recommend following all of the steps provided on ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing your experience with us, @Adrian-11!

@YaraTygo - Can you let us know if you're still encountering the message "unk...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @kingswan89! Welcome to the forums 🙂

I'm sorry to hear that you've been unable to play any side missions for some time now. ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @BorecPeDRo! Welcome to the forums 🙂

It looks like @Noxious81 has done an excellent job of helping out and explaining why you seem to have les...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

@T-H-U-D-D - Thank you for taking the time to share your feedback with us. I apologise for any frustration that has been caused during your gameplay experience. I have passed on your concerns to the dedicated teams.

If you are still encountering trouble whilst playing The Division 2, such as connection errors or freezing, please don't hesitate to share more information with us. We'll gladly do our best to assist you further with these issues.

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Hitom1-la! Welcome to the forums 🙂

I'm sorry to hear that the incorrect level mark is displayed next to your level. I've reached out to the dedicated game team so they can take a closer look at this.

Once they reach out to us with more information, we will contact you again within this thread with an update. Please note that we cannot provide a definite time-frame for this update. Rest assured that as soon as we hear back from the game team, we will reach out to you again.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thank you for taking the time to share your feedback regarding the Shrapnel Trap, specifically when used as part of a PVP build. Thank you for taking the time to share a video as well, @ModalThread611.

I've passed this along to the dedicated game team for a closer look. I can see that we have already shared feedback with them regarding this trap for further consideration as well.

For future updates, I recommend keeping an eye out within the ...

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Comment

Hello there!

Thank you for taking the time to share your feedback regarding the Shrapnel Trap, specifically when used as part of a PVP build. Thank you for taking the time to share a video as well, @ModalThread611.

I've passed this along to the dedicated game team for a closer look. I can see that we have already shared feedback with them regarding this trap for further consideration as well.

For future updates, I recommend keeping an eye out within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Rixster82! Welcome to the forums 🙂

I'm sorry to hear that you're having trouble when launching The Division 2, as well as during gameplay. Thanks for taking the time to share your report with us, and for including which troubleshooting steps you have already tried.

I'd recommend trying all of the steps shared in this ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Sr_0v3rk1ll!

Thanks for reaching out to us with an update. I'm sorry to hear that you're still having trouble capturing the Control Point at Washington Monument. Just to confirm, did you try verifying your game files again after encountering this issue? As the issue was res...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thank you for sharing your experiences and suggestions regarding this behaviour in The Tombs.

If anyone is able to capture a video of this behaviour, that would be very helpful for further investigation. @SuspiciousPixel asks some great questions as well. If you are able to provide us with as much information as possible about these encounters, we can include these in reports to the dedicated game team.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

You're welcome, @Oatiecrumble!

Any future updates will be shared within the News & Announcements forum, so I recommend checking this place out regularly.

If you encounter any further trouble, please don't hesitate to reach out.

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @killerjames425! Welcome to the forums 🙂

I'm sorry to hear that you have lost access to your characters and your save data following the recent updates. I've checked your account and I can see that you have a support ticket open regarding this issue. I can see that a member of the Player Support team has reached out to you, requesting some more information. Please check out your support ticket when you're next able to, so we can continue investigating your lost data further.

I'd recommend that you continue receiving support via your ticket, as this will ...

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