Ubi-Borealis

Ubi-Borealis



04 Oct

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing that extra piece of information, @sasorisan1! Once we have more details to share from the investigation, these will be posted within the forums. I'd recommend keeping an eye out within the News & Announcements forum for any future updat...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @AT-Ghostred_FR! Welcome to the forums 🙂

I'm sorry to hear that you're experiencing a lot of lag during gameplay. Thanks for taking the time to share your report with us!

If you haven't already, I'd recommend trying ...

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03 Oct

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @LeftyLebrandt!

I'm sorry to hear that you're encountering technical issues, such as crashes, when playing "The Division 2." Thanks for taking the time to share your report with us.

If you haven't already, please can you ensure that you have tried all of the steps shared within the PC troubleshooting support article? These steps help to combat a number of common causes behind technical issues.

Additionally, if you're encountering prob...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @supadrumma4411 & @Dieze,

Thank you for taking the time to share your feedback regarding the investigation into the fragile armour with us. I would like to assure you both that the development team has been notified of this issue, and that they are currently investigating further. I understand that this may not be the update you were hoping for, and apologise for any disappointment that has been caused by this issue.

Please note that the Player Support team are unable to speculate on details from the investigations when these have not been shared with us. We have reached out to them to see if we can get any new updates to share with you regarding the fragile armour, or if there's any additional...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Faye_Lau_1Luv!

For clarity's sake, I'd recommend that we continue any further support via your support ticket, as this will help to prevent any confusion or miscommunication between this thread and your support ticket.

If you have any further questions or concerns, please don't hesitate to reach out.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for asking those additional questions, @Noxious81!

If you're able to provide us with the answers to those questions, @alecus84...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

I apologise for the delayed response, @XMdead. Thanks for providing us with more information about the crashes you've been experiencing.

A MIKE-01 error happens when the game failed to connect to the server. If you continue to encounter this error following a crash, I'd recommend trying the tro...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing that maintenance post, @dagrommit! I apologise for any confusion that was caused.

This issue should now be resolved, @willbur...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @frankcastl3! Welcome to the forums 🙂

I'm sorry to hear that you're encountering these graphical issues in-game. As shared by ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for that information, @WimpMiester! I've forwarded your report to the development team for use in the ongoing investigation. If we require any additional information from you, we will reach out within this thread.

In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for the update, @Kazu82. I understand that fully restarting the computer is not an ideal workaround for this issue, and apologise for any inconvenience that has been caused by this. I can see that you've been able to successfully open a support ticket via Facebook. The player support team will be able to provide you with further troubleshooting via your support ticket.

If you have any further questions or concerns, please don't hesitate to reach out.

Thanks! 😊...

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30 Sep

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I'd like to reach out to you all with an update from the development team. You can read their full statement below:

Thank you for reaching out! We are aware that some players are not having their progress tracked for the Reda’s Best Friend time-limited challenge. The Pharaoh's horse will be rewarded to affected players that reach out to Customer Support, and it will also return to Ubisoft Connect as a reward for all players in the future.


We will continue to forward the reports shared by affected players within the forums to the development team. If you are eligible to receive the Pharaoh's horse, you should receive an in-game notification when it has been added to your inventory. There will also be information shared on our ...

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29 Sep

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

As we have had no new reports of issues persisting with the flying paper in Buckingham following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with flying papers, please don't hesitate to open up a new thread and we will take a closer look. Please include as much information about the issue you're encountering as possible, including additional images and videos,...

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    Ubi-Borealis on Support Forums - Thread - Direct

It's possible it could just be the settlement tree, @bielik01, based off your own experience. I'd like to check whether this issue is affecting other items as well, though, as this would be useful for the ongoing investigation. This is why I've asked ...

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    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

We've reached out to the development team to see if we can get more information about recruiting and leveling up Jomsvikingr, both player-generated and auto-generated. We don't yet have any updates to share regarding the issue of only level one Jomsvikingr appearing in the Jomsviking hut. Once we have more details to share, these will be posted within the forums.

For players who are encountering trouble when recruiting and leveling up Jomsvikingr, I recommend checking out these threads:

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing your feedback about fish locations, @Kormac67! I noticed this in my own game when prompted to fish a pollock from the Thames 🎣 I'll pass on your feedback about the locations of fish to the development team.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

@bielik01 asks a good question, @SteveZ_Pun. Would you be able to check if you have the Ullr's Hunter Settlement Pack available to purchase i...

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27 Sep

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing the thread created by @TheeElf regarding the Taranis pack, @bielik01. I can see that their report regarding the Taranis pack w...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for the update, @qu1ckset, and for letting us know more about what troubleshooting steps you have tried.

Just to clarify, these crashes only occur when World Detail is set to Ultra High only? If so, could you please provide us with some additional information to include in your report to the development team:

  • You mention that there are a few locations you can visit in Mercia where the game will consistently crash. Can you let us know what these locations are? This will be helpful for further testing.
  • You mention that the crash...
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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bahutsauvage!

As shared by @RustyMelvin, these features are working as intended as Vinland is a unique location. You won't be able to collect any animal products (besides leather and rations) from hunting or fishing. Additionally, you cannot bring O Yan Do' Ne's head back with you to Ravensthorpe. You should get a large amount of leather and two skill points for your victory, though!

Thanks for sharing your feedback about having O Yan Do' Ne and the Black Stout availabl...

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