Ubi-Borealis

Hello there @ETSubmariner & @Alexrice4513!

Thanks for sharing your reports with us. As confirmed by ...

Hello there @Hawke0325!

As shared by @TheNorfolkian, your Jomsvikingr will level up depending on how involved they've been in com...

Thanks for sharing an update with us, @TheNorfolkian. I'm sorry to hear that the issue has persisted for you. Just to clarify, does this infinite save first begin when the game tries to autosave? Or does it happen when creating manual saves when the game isn't autosaving as well? I can see in the new video you shared that an autosave was triggered first, which may be preventing you from creating a manual save at the same time.

Additionally, can you let us know if this only happens when taking part in one of Reda's quests? Or has this happened when ca...

Thanks for letting us know that you've tried the workaround, @UltraBlacktiger. I'm sorry to hear that Njal is still refusing to move.

As mentioned by my colleague ...

Hello there @jimmywon34!

As shared by @SpirantCrayon22, the key will only appear as you progress through "The Legend of Beowu...

Hello there @ETSubmariner!

Thanks for taking the time to share your report with us. I'm sorry to hear that you've encountered these issues following the release of TU 1.3.1.

The development team are aware of an issue wherein players will receive constant "New Quest" notifications when near Avenge quests. ...

Hello there @ErrADDict! Welcome to the forums

I'm sorry to hear you're encountering error code 0x00000004 when trying to sign into Ubisoft Connect or access the store. Thanks for letting us know what troubleshooting steps you've tried already.

If you haven't already, please can you ensure that you've tried all of ...

Hello there @AuddieD!

I'm sorry to hear you've encountered trouble when downloading Assassin's Creed: Valhalla. Thanks for taking the time to share your report with us.

If you haven't already, I'd recommend taking a look at this support article, a...

Thanks for that video, @ETSubmariner!

To my knowledge, that key should only appear when taking part in "The Legend of Beowulf" questline, as it grants access to an area that cannot be accessed prior to the story. Can you let me know if you've completed these quests?

If you have completed "The Legend of Beowulf" questline already, can you please send us another video which shows these in your completed quest log?

Thanks! ...

Hello there @pabulous! Welcome to the forums

Thanks for taking the time to share your report with us. I'm sorry to hear that you've encountered some audio differences depending on whether you have vibration enabled or not on your controller.

To help us to take a closer look at this, would you be able to send us a video that shows the differences in audio quality depending on whether you ...

Thanks for sharing an image of the boost icon with us, @talos2077. Could you please send us a video which shows some additional information:

• Your inventory menu screen, showing if any boosts are active in the inventory menu. You can view these in the top right-hand corner. In the menu, please hover over any boost icons to show all of the information.
• Your owned content in the Animus Store, showing that you haven't purchased the permanent boosters already.

I'd recommend uploading the video to a sharing platform, such as YouTu...

Hello there @Momentyne!

I'm sorry to hear that you're unable to open your quest log when using the tab button. Thanks for taking the time to share your report with us.

It's definitely odd that you can't use any other key either. Can you let us know if you have any other controllers connected when playing on PC? If so, please can you ensure that only your keyboard and mouse are connected, to help ensure there aren't any conflicting inputs.

Can you also ensure that your Input Mode is set to "Mouse and Keyboard." You can change this in the...

Thanks for providing us with some more information, @Alexromanoid!

We're aware of some issues with Ubisoft Connect that caused crashing following the release of TU 1.3.1. ...

Thanks for letting us know your region, @Blitzkrieg_888, and for confirming the error code you're receiving. It looks like this is a connectivity error code.

Can you please follow all of the steps provided on ...

Thanks for providing that additional information for us, @Bansheedragon75! I've passed this along to the development team for use in the ongoing investigation.

If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the ...

Hello there @SteveZ_Pun!

Thanks for letting us know that you've decided to purchase the Jackdaw scheme and "The Way of the Berserker" via Ubisoft Connect rewards. I've now refunded you the 120 units used to purchase these items, as you already owned these.

It's possible you have two Jackdaw schemes in your owned items as these were "purchased" in different way (one being bought via the Rewards tab and one being earned by completing challenges). The duplication will be to specify where these schemes came from. As long as you don't have duplicate...

You're welcome, @vatiman! Thanks for sharing some updated information with us, especially about when the flashing happens in-game and that you have tried another monitor. I've added this to your report to the development team.

Would you be able to provide us with a new video from TU 1.3.1? As the video you've provided was from a few title updates ago, an updated video may be helpful for the development team.

Thanks! ...

Hello there @W0Ifie1996! Welcome to the forums

I'm sorry to hear that you've been unable to view the hidden truth video after collecting all of the fragments. Can you please leave the Animus and see if you can successfully watch the video on Layla's computer?

If you are unable to view the video on the computer, or if the trophy doesn't trigger after viewing the video, please don't hesi...

Thanks for providing that additional information for us, @Revenskrev.

Would you be able to provide us with a video that shows you're unable to summon the longship using the horn? I'd recommend uploading the footage to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread. We can then take a closer look at this.

Thanks!

Thanks for sharing that information with us, @bielik01. I've passed this report and the video you've included along to the development team so they can take a closer look.

If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out within the ...